What users are saying about
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Top Rated
1246 Ratings
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

UKG Pro

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1246 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • Deltek Costpoint ranks higher in 1 feature set: Payroll Management

Payroll Management

9.8

Deltek Costpoint

98%
8.5

UKG Pro

85%
Deltek Costpoint ranks higher in 5/7 features

Pay calculation

10.0
100%
3 Ratings
9.0
90%
652 Ratings

Benefit plan administration

10.0
100%
3 Ratings
8.0
80%
592 Ratings

Direct deposit files

10.0
100%
4 Ratings
9.0
90%
645 Ratings

Salary revision and increment management

9.0
90%
4 Ratings
8.5
85%
525 Ratings

Reimbursement management

10.0
100%
4 Ratings
8.0
80%
60 Ratings

Support for external payroll vendors

N/A
0 Ratings
8.4
84%
303 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
8.6
86%
173 Ratings

Customization

9.0

Deltek Costpoint

90%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 2/2 features

API for custom integration

9.0
90%
3 Ratings
N/A
0 Ratings

Plug-ins

9.0
90%
3 Ratings
N/A
0 Ratings

Security

9.3

Deltek Costpoint

93%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 2/2 features

Single sign-on capability

10.0
100%
6 Ratings
N/A
0 Ratings

Role-based user permissions

8.6
86%
6 Ratings
N/A
0 Ratings

Reporting & Analytics

2.4

Deltek Costpoint

24%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 3/3 features

Dashboards

2.3
23%
5 Ratings
N/A
0 Ratings

Standard reports

2.8
28%
8 Ratings
N/A
0 Ratings

Custom reports

2.1
21%
9 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

9.2

Deltek Costpoint

92%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 11/11 features

Accounts payable

10.0
100%
7 Ratings
N/A
0 Ratings

Accounts receivable

10.0
100%
5 Ratings
N/A
0 Ratings

Global Financial Support

10.0
100%
3 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

10.0
100%
3 Ratings
N/A
0 Ratings

Intercompany Accounting

10.0
100%
5 Ratings
N/A
0 Ratings

Localizations

9.5
95%
5 Ratings
N/A
0 Ratings

Journals and Reconciliations

8.0
80%
5 Ratings
N/A
0 Ratings

Enterprise Accounting

7.5
75%
5 Ratings
N/A
0 Ratings

Configurable Accounting

7.6
76%
6 Ratings
N/A
0 Ratings

Centralized Rules Framework

9.0
90%
5 Ratings
N/A
0 Ratings

Standardized Processes

9.5
95%
6 Ratings
N/A
0 Ratings

Inventory Management

9.0

Deltek Costpoint

90%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 4/4 features

Inventory tracking

10.0
100%
2 Ratings
N/A
0 Ratings

Automatic reordering

7.0
70%
2 Ratings
N/A
0 Ratings

Location management

9.0
90%
2 Ratings
N/A
0 Ratings

Manufacturing module

10.0
100%
2 Ratings
N/A
0 Ratings

Order Management

9.6

Deltek Costpoint

96%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 7/7 features

Pricing

10.0
100%
3 Ratings
N/A
0 Ratings

Order entry

10.0
100%
3 Ratings
N/A
0 Ratings

Credit card processing

7.5
75%
2 Ratings
N/A
0 Ratings

Cost of goods sold

10.0
100%
3 Ratings
N/A
0 Ratings

Order Orchestration

10.0
100%
3 Ratings
N/A
0 Ratings

End-to-end order visibility

10.0
100%
3 Ratings
N/A
0 Ratings

Order exception Resolution

10.0
100%
3 Ratings
N/A
0 Ratings

Subledger and Financial Process

9.0

Deltek Costpoint

90%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 14/14 features

Automated Invoice Processing

10.0
100%
5 Ratings
N/A
0 Ratings

Shared Services Payments

8.0
80%
4 Ratings
N/A
0 Ratings

Billings Management

8.0
80%
5 Ratings
N/A
0 Ratings

Customer Receipt Applications

7.0
70%
6 Ratings
N/A
0 Ratings

Customer Collections

9.0
90%
4 Ratings
N/A
0 Ratings

Revenue Recognition

10.0
100%
5 Ratings
N/A
0 Ratings

Cash Management

10.0
100%
5 Ratings
N/A
0 Ratings

Asset Management

7.0
70%
5 Ratings
N/A
0 Ratings

Travel & Expense Management

9.0
90%
5 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

9.0
90%
5 Ratings
N/A
0 Ratings

Period Close

10.0
100%
5 Ratings
N/A
0 Ratings

Transactions Tax

10.0
100%
4 Ratings
N/A
0 Ratings

Subledger Reconciliations

10.0
100%
3 Ratings
N/A
0 Ratings

3rd Party Accounting Systems

8.6
86%
4 Ratings
N/A
0 Ratings

Project Financial Management

10.0

Deltek Costpoint

100%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 12/12 features

Budgeting and Forecasting

10.0
100%
4 Ratings
N/A
0 Ratings

Project Costing

10.0
100%
4 Ratings
N/A
0 Ratings

Cost Capture

10.0
100%
3 Ratings
N/A
0 Ratings

Capital Project Management

10.0
100%
2 Ratings
N/A
0 Ratings

Customer Invoicing

10.0
100%
3 Ratings
N/A
0 Ratings

Customer Contract Compliance

10.0
100%
2 Ratings
N/A
0 Ratings

Project Revenue Recognition

10.0
100%
4 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

10.0
100%
4 Ratings
N/A
0 Ratings

Project Financials Dashboard

10.0
100%
2 Ratings
N/A
0 Ratings

Real-time Financial Reporting

10.0
100%
2 Ratings
N/A
0 Ratings

Embedded Business Intelligence

10.0
100%
2 Ratings
N/A
0 Ratings

Project Planning Collaboration

10.0
100%
3 Ratings
N/A
0 Ratings

Project Execution Management

10.0

Deltek Costpoint

100%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 15/15 features

Project Planning and Scheduling

10.0
100%
2 Ratings
N/A
0 Ratings

Project Manager Dashboard

10.0
100%
2 Ratings
N/A
0 Ratings

Resource Manager Dashboard

10.0
100%
2 Ratings
N/A
0 Ratings

Task Insight for Project Managers

10.0
100%
3 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

10.0
100%
2 Ratings
N/A
0 Ratings

Team Member Task Collaboration

10.0
100%
2 Ratings
N/A
0 Ratings

Team Member Mobile Functionality

10.0
100%
2 Ratings
N/A
0 Ratings

Project Candidate Search

10.0
100%
2 Ratings
N/A
0 Ratings

Project Candidate Comparison and Analysis

10.0
100%
2 Ratings
N/A
0 Ratings

Defineable Resource Pools

10.0
100%
2 Ratings
N/A
0 Ratings

Defineable Resource Pools

10.0
100%
2 Ratings
N/A
0 Ratings

Talent Profiles

10.0
100%
2 Ratings
N/A
0 Ratings

Real-Time Project Reporting

10.0
100%
2 Ratings
N/A
0 Ratings

Absence Management

10.0
100%
2 Ratings
N/A
0 Ratings

Product Lifecycle Management

10.0
100%
2 Ratings
N/A
0 Ratings

Grants Management

10.0

Deltek Costpoint

100%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 4/4 features

Award Lifecycle Management

10.0
100%
4 Ratings
N/A
0 Ratings

Spending Control

10.0
100%
3 Ratings
N/A
0 Ratings

Indirect Cost Management

10.0
100%
4 Ratings
N/A
0 Ratings

Billing

10.0
100%
4 Ratings
N/A
0 Ratings

Procurement

8.9

Deltek Costpoint

89%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 19/19 features

Sourcing Team Collaboration

8.0
80%
2 Ratings
N/A
0 Ratings

Sourcing Analysis

8.0
80%
2 Ratings
N/A
0 Ratings

Bids Analyzed and Compared

8.0
80%
2 Ratings
N/A
0 Ratings

Catalog Shopping E-Commerce for Employees

8.0
80%
2 Ratings
N/A
0 Ratings

Contract Authoring

8.0
80%
2 Ratings
N/A
0 Ratings

Contract Compliance Management

8.0
80%
2 Ratings
N/A
0 Ratings

Contract History

9.0
90%
3 Ratings
N/A
0 Ratings

Contract Renewal Automation

7.0
70%
2 Ratings
N/A
0 Ratings

Contract Repository

8.0
80%
2 Ratings
N/A
0 Ratings

Contract Standardization and Enforcement

8.0
80%
2 Ratings
N/A
0 Ratings

Electronic Signatures

10.0
100%
2 Ratings
N/A
0 Ratings

Invoice Automated Matching

10.0
100%
2 Ratings
N/A
0 Ratings

Purchasing Risk and Compliance Management

10.0
100%
2 Ratings
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

10.0
100%
2 Ratings
N/A
0 Ratings

Spend Compliance Management

10.0
100%
2 Ratings
N/A
0 Ratings

Supplier Assessment

10.0
100%
2 Ratings
N/A
0 Ratings

Supplier Communication and Collaboration

10.0
100%
2 Ratings
N/A
0 Ratings

Supplier Management

10.0
100%
2 Ratings
N/A
0 Ratings

Supplier Portal

10.0
100%
2 Ratings
N/A
0 Ratings

Risk Management

7.0

Deltek Costpoint

70%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 9/9 features

Risk Repository

8.1
81%
2 Ratings
N/A
0 Ratings

Control Management

7.1
71%
2 Ratings
N/A
0 Ratings

Control Mapping

8.1
81%
2 Ratings
N/A
0 Ratings

Control Efficiency Assessments

7.0
70%
1 Rating
N/A
0 Ratings

Automated Control Assessments

5.0
50%
1 Rating
N/A
0 Ratings

Assessment Capture

8.0
80%
1 Rating
N/A
0 Ratings

Issue Detection

6.0
60%
1 Rating
N/A
0 Ratings

Automatic Notification

8.0
80%
1 Rating
N/A
0 Ratings

Remediation and Certification

6.0
60%
1 Rating
N/A
0 Ratings

Logistics

7.9

Deltek Costpoint

79%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 13/13 features

Transportation Planning and Optimization

8.0
80%
2 Ratings
N/A
0 Ratings

Transportation Sourcing Management

6.5
65%
2 Ratings
N/A
0 Ratings

Transportation Process Integration

8.5
85%
2 Ratings
N/A
0 Ratings

Transportation Execution Management

9.0
90%
3 Ratings
N/A
0 Ratings

Freight Payment Automation

7.0
70%
2 Ratings
N/A
0 Ratings

Trade Management

5.0
50%
1 Rating
N/A
0 Ratings

Trade Regulatory Compliance Management

8.0
80%
1 Rating
N/A
0 Ratings

Customs Entry Management

8.0
80%
3 Ratings
N/A
0 Ratings

Customs Document Management

8.0
80%
3 Ratings
N/A
0 Ratings

Customs Document Collaboration

9.0
90%
3 Ratings
N/A
0 Ratings

Fulfillment Management

8.0
80%
3 Ratings
N/A
0 Ratings

Inventory Visibility

10.0
100%
3 Ratings
N/A
0 Ratings

Warehouse Workforce Management

8.0
80%
2 Ratings
N/A
0 Ratings

Manufacturing

8.0

Deltek Costpoint

80%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 9/9 features

Production Process Design

8.0
80%
3 Ratings
N/A
0 Ratings

Supply Chain Business Flows

8.0
80%
2 Ratings
N/A
0 Ratings

Production Management

8.0
80%
3 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

8.0
80%
3 Ratings
N/A
0 Ratings

Configuration Management

8.0
80%
3 Ratings
N/A
0 Ratings

Work Definition

8.0
80%
3 Ratings
N/A
0 Ratings

Work Execution

8.0
80%
3 Ratings
N/A
0 Ratings

Advanced Fulfillment

8.0
80%
3 Ratings
N/A
0 Ratings

Manufacturing Costs

8.0
80%
2 Ratings
N/A
0 Ratings

Supply Chain

8.0

Deltek Costpoint

80%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 4/4 features

Forecasting

8.0
80%
3 Ratings
N/A
0 Ratings

Inventory Planning

8.0
80%
3 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

8.0
80%
3 Ratings
N/A
0 Ratings

Performance Monitoring

8.0
80%
3 Ratings
N/A
0 Ratings

Product Lifecycle Management

7.9

Deltek Costpoint

79%

UKG Pro

Feature Set Not Supported
N/A
Deltek Costpoint ranks higher in 7/7 features

Ideation Management

7.0
70%
2 Ratings
N/A
0 Ratings

Requirements Management

6.5
65%
2 Ratings
N/A
0 Ratings

Proposal Management

7.0
70%
3 Ratings
N/A
0 Ratings

Innovation Portfolio Management

7.5
75%
2 Ratings
N/A
0 Ratings

Product Master Data Management

8.0
80%
3 Ratings
N/A
0 Ratings

Vendor Portal

10.0
100%
3 Ratings
N/A
0 Ratings

Project Portfolio Management

9.0
90%
3 Ratings
N/A
0 Ratings

Human Resource Management

Deltek Costpoint

Feature Set Not Supported
N/A
8.2

UKG Pro

82%
UKG Pro ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
8.8
88%
672 Ratings

Employment history

N/A
0 Ratings
8.4
84%
699 Ratings

Job profiles and administration

N/A
0 Ratings
8.4
84%
675 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
8.1
81%
663 Ratings

Organizational charting

N/A
0 Ratings
7.7
77%
586 Ratings

Organization and location management

N/A
0 Ratings
8.0
80%
602 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
7.9
79%
473 Ratings

Leave and Attendance Management

Deltek Costpoint

Feature Set Not Supported
N/A
7.8

UKG Pro

78%
UKG Pro ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
8.1
81%
461 Ratings

Balance details

N/A
0 Ratings
7.8
78%
484 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
7.6
76%
399 Ratings

Employee Self Service

Deltek Costpoint

Feature Set Not Supported
N/A
8.6

UKG Pro

86%
UKG Pro ranks higher in 5/5 features

View and generate pay and benefit information

N/A
0 Ratings
8.9
89%
709 Ratings

Update personal information

N/A
0 Ratings
9.0
90%
713 Ratings

View company policy documentation

N/A
0 Ratings
8.7
87%
509 Ratings

Employee recognition

N/A
0 Ratings
7.8
78%
257 Ratings

View job history

N/A
0 Ratings
8.8
88%
698 Ratings

Asset Management

Deltek Costpoint

Feature Set Not Supported
N/A
7.1

UKG Pro

71%
UKG Pro ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
7.1
71%
173 Ratings

HR Reporting

Deltek Costpoint

Feature Set Not Supported
N/A
7.2

UKG Pro

72%
UKG Pro ranks higher in 3/3 features

Report builder

N/A
0 Ratings
7.4
74%
656 Ratings

Pre-built reports

N/A
0 Ratings
7.7
77%
667 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
6.7
67%
452 Ratings

Onboarding

Deltek Costpoint

Feature Set Not Supported
N/A
8.3

UKG Pro

83%
UKG Pro ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
8.4
84%
499 Ratings

Manager tracking tools

N/A
0 Ratings
8.2
82%
402 Ratings

Performance and Goals

Deltek Costpoint

Feature Set Not Supported
N/A
7.8

UKG Pro

78%
UKG Pro ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
7.9
79%
261 Ratings

Individual goal setting

N/A
0 Ratings
7.9
79%
323 Ratings

Line-of sight-visibility

N/A
0 Ratings
7.6
76%
226 Ratings

Performance tracking

N/A
0 Ratings
7.8
78%
303 Ratings

Performance Management

Deltek Costpoint

Feature Set Not Supported
N/A
8.1

UKG Pro

81%
UKG Pro ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
8.1
81%
372 Ratings

Performance improvement plans

N/A
0 Ratings
7.8
78%
292 Ratings

Review status tracking

N/A
0 Ratings
8.2
82%
391 Ratings

Review reminders

N/A
0 Ratings
8.1
81%
356 Ratings

Multiple review frequency

N/A
0 Ratings
8.2
82%
299 Ratings

Succession Planning

Deltek Costpoint

Feature Set Not Supported
N/A
7.5

UKG Pro

75%
UKG Pro ranks higher in 4/4 features

Create succession plans/pools

N/A
0 Ratings
7.1
71%
135 Ratings

Candidate ranking

N/A
0 Ratings
7.6
76%
141 Ratings

Candidate search

N/A
0 Ratings
7.7
77%
141 Ratings

Candidate development

N/A
0 Ratings
7.5
75%
134 Ratings

Recruiting / ATS

Deltek Costpoint

Feature Set Not Supported
N/A
8.1

UKG Pro

81%
UKG Pro ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
8.1
81%
396 Ratings

Company Website Posting

N/A
0 Ratings
8.7
87%
380 Ratings

Publish to Social Media

N/A
0 Ratings
8.0
80%
301 Ratings

Job Search Site Posting

N/A
0 Ratings
8.3
83%
354 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
7.5
75%
293 Ratings

Applicant Tracking

N/A
0 Ratings
8.4
84%
380 Ratings

Notifications and Alerts

N/A
0 Ratings
7.9
79%
355 Ratings

Attribute Ratings

  • UKG Pro is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

2.1

Deltek Costpoint

21%
10 Ratings
8.5

UKG Pro

85%
865 Ratings

Likelihood to Renew

Deltek Costpoint

N/A
0 Ratings
9.7

UKG Pro

97%
190 Ratings

Usability

1.0

Deltek Costpoint

10%
2 Ratings
7.8

UKG Pro

78%
148 Ratings

Availability

Deltek Costpoint

N/A
0 Ratings
9.0

UKG Pro

90%
128 Ratings

Performance

Deltek Costpoint

N/A
0 Ratings
8.4

UKG Pro

84%
479 Ratings

Support Rating

2.0

Deltek Costpoint

20%
1 Rating
8.1

UKG Pro

81%
785 Ratings

In-Person Training

Deltek Costpoint

N/A
0 Ratings
8.1

UKG Pro

81%
83 Ratings

Online Training

Deltek Costpoint

N/A
0 Ratings
8.0

UKG Pro

80%
195 Ratings

Implementation Rating

Deltek Costpoint

N/A
0 Ratings
8.4

UKG Pro

84%
152 Ratings

Product Scalability

Deltek Costpoint

N/A
0 Ratings
8.8

UKG Pro

88%
89 Ratings

Likelihood to Recommend

Deltek Costpoint

Deltek Costpoint is the most frustrating and clunkiest software I've ever used, and I've been using software for 30 years. The interface appears to have been developed before the internet and HTML and does not appear to use any modern widgets made for HTML. Every button click or menu selection requires a pause while something else loads. Our employees waste much time trying to figure out (what should be) simple tasks, and I've spoken with nobody in our company that likes the software. We've had trainings on Costpoint, but people still have issues constantly.
Eric Krantz | TrustRadius Reviewer

UKG Pro

I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.
Tonia Douglas | TrustRadius Reviewer

Pros

Deltek Costpoint

  • I love how you can cut a check and it opens a PDF version so it can be saved for retention at a later date if needed.
  • I love how you can research vendor history different ways. It allows you to input a range or just enter one at a time.
  • I also love that there are tons of reports that can be run to help with any projects.
Lakesha Lockett | TrustRadius Reviewer

UKG Pro

  • People Analytics reporting is great - with the Cognos Analytics background to create all types of reporting; from dashboards to simple reporting
  • Employee Self Service - allowing the employee to own their information and providing helpful space for them to maintain it with the web and mobile app
  • Manager Self Service - putting information in Managers' hands in order to get them to make the best decisions on their personnel. The roles that add the My Team menu allow Managers to see Talent, Job, Compensation, and other information for all their folks and also compare to the rest of the team.
Richard Grossman | TrustRadius Reviewer

Cons

Deltek Costpoint

  • Customer Care - this is probably the one area that needs the most work.
  • Quality Control Testing - if this area had a higher level of detail prior to releasing updates, it might mitigate the number of patches required for customers.
  • Cloud Based Product doesn't work for every customer. Get multiple references before considering moving to the cloud offering.
David McCallister | TrustRadius Reviewer

UKG Pro

  • From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.
Wendy Thompson | TrustRadius Reviewer

Pricing Details

Deltek Costpoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Deltek Costpoint

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.7
Based on 190 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

Deltek Costpoint

Deltek Costpoint 1.0
Based on 2 answers
It is the most unintuitive system I have ever used. No one understands it right off the bat and the documentation doesn't help much.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 7.8
Based on 148 answers
There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.
Chanel M Nelson, MHRM | TrustRadius Reviewer

Reliability and Availability

Deltek Costpoint

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 9.0
Based on 128 answers
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Juan Osegueda | TrustRadius Reviewer

Performance

Deltek Costpoint

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.4
Based on 479 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

Deltek Costpoint

Deltek Costpoint 2.0
Based on 1 answer
The software is so huge and clunky that I wouldn't know how to ask for support. Here is my example of support needed: "Hello, I'm filling out my timesheet like I have been doing every day for years, and suddenly this error message came up that says "Error: 6HX7: PLC not available". I just made that up as an example of the cryptic error messages, but what is that telling me?
Eric Krantz | TrustRadius Reviewer

UKG Pro

UKG Pro 8.1
Based on 785 answers
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Jeremy Johnson | TrustRadius Reviewer

In-Person Training

Deltek Costpoint

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.1
Based on 83 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

Deltek Costpoint

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.0
Based on 195 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

Deltek Costpoint

No score
No answers yet
No answers on this topic

UKG Pro

UKG Pro 8.4
Based on 152 answers
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

Deltek Costpoint

  • Deltek Costpoint was able to provide a few more dimensions than ADP and is better prepared for larger international integration.
  • DATABASICS can meet our dimension needs and provide the same services as Deltek Costpoint at a much lower cost.
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

Return on Investment

Deltek Costpoint

  • Costpoint has made it possible for our business to get our invoices paid quickly and on time
  • Costpoint has made it possible for our business to get a ISO audits cleared every year
  • Costpoint has made it possible for our business to always setup projects in a standardized manner that either meets or goes beyond the industry standards.
Anonymous | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

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