Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Coupa
Score 7.3 out of 10
N/A
Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need to spend smarter, mitigate risk, and improve resilience. A unified platform approach frees up IT from complex integrations to help leaders deliver on these goals.N/A
Xero
Score 8.5 out of 10
N/A
Xero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features further.
$13
per month
Pricing
CoupaXero
Editions & Modules
No answers on this topic
Early
$13
per month
Growing
$37
per month
Established
$70
per month
Offerings
Pricing Offerings
CoupaXero
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices in table are in USD and just apply to the US - other markets & prices are listed below: Canada - Starter $18 CAD/month, Standard $45 CAD/month, Premium 5 $58 CAD/month UK - Starter £14/month, Standard £28/month, Premium £36/month AU - Starter $29 AUD/month, Standard $59 AUD/month, Premium 5 $76 AUD/month NZ - Starter $31 NZD/month, Standard $66 NZD/month, Premium $84 NZD/month
More Pricing Information
Features
CoupaXero
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Coupa
-
Ratings
Xero
8.0
74 Ratings
7% above category average
Pay calculation00 Ratings7.966 Ratings
Benefit plan administration00 Ratings8.224 Ratings
Direct deposit files00 Ratings8.450 Ratings
Salary revision and increment management00 Ratings8.242 Ratings
Reimbursement management00 Ratings7.455 Ratings
Customization
Comparison of Customization features of Product A and Product B
Coupa
-
Ratings
Xero
7.9
112 Ratings
14% above category average
API for custom integration00 Ratings7.580 Ratings
Plug-ins00 Ratings8.399 Ratings
Security
Comparison of Security features of Product A and Product B
Coupa
-
Ratings
Xero
8.3
138 Ratings
7% above category average
Single sign-on capability00 Ratings8.373 Ratings
Role-based user permissions00 Ratings8.3136 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Coupa
-
Ratings
Xero
8.1
157 Ratings
8% above category average
Dashboards00 Ratings8.0153 Ratings
Standard reports00 Ratings8.6156 Ratings
Custom reports00 Ratings7.9141 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Coupa
-
Ratings
Xero
7.7
166 Ratings
5% above category average
Accounts payable00 Ratings9.1155 Ratings
Accounts receivable00 Ratings9.0155 Ratings
Cash management00 Ratings8.1142 Ratings
Bank reconciliation00 Ratings8.8162 Ratings
Expense management00 Ratings8.3145 Ratings
Time tracking00 Ratings6.753 Ratings
Fixed asset management00 Ratings7.3105 Ratings
Multi-currency support00 Ratings8.394 Ratings
Multi-division support00 Ratings7.184 Ratings
Regulations compliance00 Ratings8.280 Ratings
Electronic tax filing00 Ratings8.581 Ratings
Self-service portal00 Ratings8.095 Ratings
Global Financial Support00 Ratings7.343 Ratings
Primary and Secondary Ledgers00 Ratings7.343 Ratings
Intercompany Accounting00 Ratings6.841 Ratings
Localizations00 Ratings8.040 Ratings
Journals and Reconciliations00 Ratings8.991 Ratings
Enterprise Accounting00 Ratings5.834 Ratings
Configurable Accounting00 Ratings7.260 Ratings
Centralized Rules Framework00 Ratings6.634 Ratings
Standardized Processes00 Ratings7.560 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Coupa
-
Ratings
Xero
6.7
77 Ratings
3% below category average
Inventory tracking00 Ratings6.373 Ratings
Automatic reordering00 Ratings7.525 Ratings
Location management00 Ratings7.430 Ratings
Manufacturing module00 Ratings6.517 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Coupa
-
Ratings
Xero
7.3
90 Ratings
0% above category average
Pricing00 Ratings7.063 Ratings
Order entry00 Ratings7.457 Ratings
Credit card processing00 Ratings8.059 Ratings
Cost of goods sold00 Ratings7.867 Ratings
Order Orchestration00 Ratings6.922 Ratings
End-to-end order visibility00 Ratings6.825 Ratings
Order exception Resolution00 Ratings7.018 Ratings
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CoupaXero
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Score 8.7 out of 10
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Score 9.0 out of 10
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Esker
Esker
Score 8.2 out of 10
Accounting Seed
Accounting Seed
Score 8.5 out of 10
Enterprises
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.5 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.5 out of 10
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User Ratings
CoupaXero
Likelihood to Recommend
5.9
(25 ratings)
8.8
(180 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(30 ratings)
Usability
-
(0 ratings)
9.0
(105 ratings)
Availability
-
(0 ratings)
9.0
(10 ratings)
Performance
-
(0 ratings)
10.0
(8 ratings)
Support Rating
-
(0 ratings)
8.5
(35 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
10.0
(5 ratings)
Implementation Rating
-
(0 ratings)
9.5
(9 ratings)
Configurability
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
-
(0 ratings)
6.5
(66 ratings)
Product Scalability
-
(0 ratings)
10.0
(6 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
CoupaXero
Likelihood to Recommend
Coupa Software
I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
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Xero
It serves as a single platform for all accounting features for us. It's invoices, bills, payroll, expenses all in one. It doesn't totally replace an accountant however - athough there are suggested reconciliations its not always accurate. There are also still some bugs i've experienced with the repeating invoices template for example; sometimes the reconciliation doesn't match up correctly and it takes more time to fix than had we done it ourselves.
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Pros
Coupa Software
  • Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
  • The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
  • We’ve been able to manage the implementation and maintenance with a very lean IT group.
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Xero
  • Good report editing and great power to share them with colleagues to seek to improve our accounting processes.
  • A simple and very dynamic user interface to manage financial and accounting data, it is a very automatic software.
  • We can use it from the office or from our phones, which allows us to work from home. I like that feature as we don't always have to be in front of the computer and we can do it remotely.
Read full review
Cons
Coupa Software
  • Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
  • I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
  • Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
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Xero
  • I find the difference between Start up and Standard is lacking. It would be more suitable to have a package in between the two. eg it would be better to have one that allowed bank recon and bills (not limited to 20)
  • User role can also need adjustment, I need one where i need to give full access to reports but not the bank. It would be ideal if you had a tick box on all users that allowed /dissallowed bank access.
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Likelihood to Renew
Coupa Software
No answers on this topic
Xero
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
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Usability
Coupa Software
No answers on this topic
Xero
It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
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Reliability and Availability
Coupa Software
No answers on this topic
Xero
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
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Performance
Coupa Software
No answers on this topic
Xero
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
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Support Rating
Coupa Software
No answers on this topic
Xero
Always respond and keep issues open until you are satisfied with the result. Generally good responses, in the past, I had some support responses that were really basic and really annoying. They type where "have your tried restarting your computer" style of answers. Well, of course, I went through all the basics before contacting them. Duh, but I suppose not everyone does. Otherwise, it would be a 10. The last year has shown a marked improvement in the support responses however.
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In-Person Training
Coupa Software
No answers on this topic
Xero
The format was great; someone was there to ask questions or help if you were stuck.
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Online Training
Coupa Software
No answers on this topic
Xero
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
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Implementation Rating
Coupa Software
No answers on this topic
Xero
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
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Alternatives Considered
Coupa Software
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
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Xero
Sage is much more difficult to use and far less enjoyable to work with than Xero. Sage just feels 'old fashioned' and cumbersome compared to the streamlined Xero system. We have no regrets in adopting Xero over Sage. Furthermore, Xero is less expensive than Sage. Better system and cheaper! What's not to like?
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Scalability
Coupa Software
No answers on this topic
Xero
I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
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Return on Investment
Coupa Software
  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
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Xero
  • Increased efficiency due to automation: due to automatic bank feeds, third party and official integrations, banking rules, recurring journals, custom reports, etc.
  • Time-saving and increased accuracy due to bank feeds, cash coding, and native bank reconciliations which also reduces room for human error.
  • Support for multiple platforms: works across all major browsers on both Windows and macOS and has android and iOS apps.
  • Very business owner-oriented UI and friendly feel, removing all accounting jargon where possible. Easy to train clients to operate it themselves compared to, say, Sage.
  • Dashboard isn't overwhelming and nice on eyes.
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ScreenShots

Coupa Screenshots

Screenshot of Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.Screenshot of Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.Screenshot of Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.Screenshot of Bring the results of sourcing events and risk vetting together to quickly formalize agreements without costly omissions or delays.Screenshot of Give users an easy experience for all types of goods, services, and contingent worker needs while bubbling up ESG and other favored suppliers. Streamline budget checks and approvals simple emails to get move spend pre-approved, on-contract, and under control.Screenshot of Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.

Xero Screenshots

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