77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 77 reviews and ratings
Xero
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
530 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 530 reviews and ratings
Feature Set Ratings
Payroll Management
Coupa
Feature Set Not Supported
N/A
8.3
Xero
83%
Xero ranks higher in 5/5 features
Xero ranks higher in 5/5 features
Pay calculation
N/A
0 Ratings
8.2
82%
64 Ratings
Benefit plan administration
N/A
0 Ratings
8.2
82%
23 Ratings
Direct deposit files
N/A
0 Ratings
8.9
89%
49 Ratings
Salary revision and increment management
N/A
0 Ratings
8.8
88%
41 Ratings
Reimbursement management
N/A
0 Ratings
7.6
76%
54 Ratings
Customization
Coupa
Feature Set Not Supported
N/A
7.7
Xero
77%
Xero ranks higher in 2/2 features
Xero ranks higher in 2/2 features
API for custom integration
N/A
0 Ratings
7.3
73%
78 Ratings
Plug-ins
N/A
0 Ratings
8.1
81%
85 Ratings
Security
Coupa
Feature Set Not Supported
N/A
8.6
Xero
86%
Xero ranks higher in 2/2 features
Xero ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings
8.7
87%
72 Ratings
Role-based user permissions
N/A
0 Ratings
8.4
84%
114 Ratings
Reporting & Analytics
Coupa
Feature Set Not Supported
N/A
8.2
Xero
82%
Xero ranks higher in 3/3 features
Xero ranks higher in 3/3 features
Dashboards
N/A
0 Ratings
8.0
80%
129 Ratings
Standard reports
N/A
0 Ratings
8.7
87%
132 Ratings
Custom reports
N/A
0 Ratings
7.9
79%
121 Ratings
General Ledger and Configurable Accounting
Coupa
Feature Set Not Supported
N/A
8.0
Xero
80%
Xero ranks higher in 21/21 features
Xero ranks higher in 21/21 features
Accounts payable
N/A
0 Ratings
8.7
87%
130 Ratings
Accounts receivable
N/A
0 Ratings
8.7
87%
131 Ratings
Cash management
N/A
0 Ratings
8.1
81%
121 Ratings
Bank reconciliation
N/A
0 Ratings
8.9
89%
137 Ratings
Expense management
N/A
0 Ratings
8.1
81%
125 Ratings
Time tracking
N/A
0 Ratings
6.9
69%
42 Ratings
Fixed asset management
N/A
0 Ratings
7.2
72%
86 Ratings
Multi-currency support
N/A
0 Ratings
8.2
82%
82 Ratings
Multi-division support
N/A
0 Ratings
7.5
75%
74 Ratings
Regulations compliance
N/A
0 Ratings
8.3
83%
67 Ratings
Electronic tax filing
N/A
0 Ratings
8.3
83%
65 Ratings
Self-service portal
N/A
0 Ratings
7.8
78%
80 Ratings
Global Financial Support
N/A
0 Ratings
8.1
81%
36 Ratings
Primary and Secondary Ledgers
N/A
0 Ratings
7.8
78%
34 Ratings
Intercompany Accounting
N/A
0 Ratings
7.4
74%
40 Ratings
Localizations
N/A
0 Ratings
8.2
82%
40 Ratings
Journals and Reconciliations
N/A
0 Ratings
8.7
87%
89 Ratings
Enterprise Accounting
N/A
0 Ratings
7.4
74%
33 Ratings
Configurable Accounting
N/A
0 Ratings
8.3
83%
59 Ratings
Centralized Rules Framework
N/A
0 Ratings
8.0
80%
33 Ratings
Standardized Processes
N/A
0 Ratings
8.4
84%
59 Ratings
Inventory Management
Coupa
Feature Set Not Supported
N/A
6.8
Xero
68%
Xero ranks higher in 4/4 features
Xero ranks higher in 4/4 features
Inventory tracking
N/A
0 Ratings
6.1
61%
60 Ratings
Automatic reordering
N/A
0 Ratings
7.0
70%
24 Ratings
Location management
N/A
0 Ratings
7.7
77%
29 Ratings
Manufacturing module
N/A
0 Ratings
6.3
63%
16 Ratings
Order Management
Coupa
Feature Set Not Supported
N/A
7.7
Xero
77%
Xero ranks higher in 7/7 features
Xero ranks higher in 7/7 features
Pricing
N/A
0 Ratings
7.3
73%
61 Ratings
Order entry
N/A
0 Ratings
7.8
78%
56 Ratings
Credit card processing
N/A
0 Ratings
8.6
86%
57 Ratings
Cost of goods sold
N/A
0 Ratings
8.1
81%
65 Ratings
Order Orchestration
N/A
0 Ratings
7.3
73%
21 Ratings
End-to-end order visibility
N/A
0 Ratings
7.4
74%
24 Ratings
Order exception Resolution
N/A
0 Ratings
7.4
74%
17 Ratings
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings
8.8
Xero
88%
155 Ratings
Likelihood to Renew
Coupa
N/A
0 Ratings
8.8
Xero
88%
29 Ratings
Usability
Coupa
N/A
0 Ratings
8.9
Xero
89%
80 Ratings
Availability
Coupa
N/A
0 Ratings
9.0
Xero
90%
20 Ratings
Performance
Coupa
N/A
0 Ratings
10.0
Xero
100%
16 Ratings
Support Rating
Coupa
N/A
0 Ratings
7.1
Xero
71%
37 Ratings
In-Person Training
Coupa
N/A
0 Ratings
9.1
Xero
91%
1 Rating
Online Training
Coupa
N/A
0 Ratings
10.0
Xero
100%
5 Ratings
Implementation Rating
Coupa
N/A
0 Ratings
9.5
Xero
95%
18 Ratings
Product Scalability
Coupa
N/A
0 Ratings
10.0
Xero
100%
6 Ratings
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
Xero
Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
Senior Account Manager
Arrow ElectronicsInformation Technology & Services, 10,001+ employees
Pros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
Xero
- Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
- Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
- Can file VAT returns and is MTD compliant in UK.
- Customer support has been helpful (at least in my experience).
Senior Accountant
Tax Shop AccountantsAccounting, 11-50 employees
Cons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesXero
- Overall it is a great platform and quite comprehensive for US based users.
- However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.

Verified User
Manager in Professional Services
Accounting Company, 51-200 employeesPricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Coupa Editions & Modules
—
Additional Pricing Details
—Xero
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$11 per month
Xero Editions & Modules
Edition
Early | $111 |
---|---|
Growing | $321 |
Established | $621 |
- per month
Additional Pricing Details
—Likelihood to Renew
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 8.8
Based on 29 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Consultant - Cloud accounting integration, Real Time Accounting
FuturebooksAccounting, 1-10 employees
Usability
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 8.9
Based on 80 answers
It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
Workplace Culture Architect & Owner
Carolyn SworaManagement Consulting, 1-10 employees
Reliability and Availability
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 9.0
Based on 20 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Co-Founder
Catching CloudsAccounting, 1-10 employees
Performance
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 10.0
Based on 16 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.

Verified User
C-Level Executive in Corporate
Information Technology and Services Company, 11-50 employeesSupport Rating
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 7.1
Based on 37 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
CFO
RenewableTech VenturesVenture Capital & Private Equity, 11-50 employees
In-Person Training
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 9.1
Based on 1 answer
The format was great; someone was there to ask questions or help if you were stuck.
Executive Director
EpsomTax.com LimitedAccounting, 11-50 employees
Online Training
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Co-Founder
Catching CloudsAccounting, 1-10 employees
Implementation Rating
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 9.5
Based on 18 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Owner / Head Trainer
When Hounds FlyConsumer Services, 1-10 employees
Alternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
Xero
Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
Customer Success manager
JOHNSONCONCEPT LLC.Marketing & Advertising, 11-50 employees
Scalability
Coupa
No score
No answers yet
No answers on this topic
Xero
Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.

Verified User
Partner in Finance and Accounting
Accounting Company, 1-10 employeesReturn on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
Xero
- Makes bookkeeping easier for clients or for us to do on behalf of clients.
- Time saving reports for BAS preparation.
- Picks up on potential issues in General Ledger Exceptions report.
- Dashboard can show accounts watchlist and current payables/receivables.
- Matches bills/sales to bank feed transactions and you can select multiple or split payments.
Senior Bookkeeper
MultipleFood & Beverages, 201-500 employees