Coupa vs Xero | TrustRadius

What users are saying about

Score 8 out of 10

Based on 77 reviews and ratings

Score 8.7 out of 10

Based on 530 reviews and ratings

Feature Set Ratings

Payroll Management

Coupa

Feature Set Not Supported

N/A

8.3

Xero

83%

Xero ranks higher in 5/5 features

Pay calculation

N/A

0 Ratings

8.2

82%

64 Ratings

Benefit plan administration

N/A

0 Ratings

8.2

82%

23 Ratings

Direct deposit files

N/A

0 Ratings

8.9

89%

49 Ratings

Salary revision and increment management

N/A

0 Ratings

8.8

88%

41 Ratings

Reimbursement management

N/A

0 Ratings

7.6

76%

54 Ratings

Customization

Coupa

Feature Set Not Supported

N/A

7.7

Xero

77%

Xero ranks higher in 2/2 features

API for custom integration

N/A

0 Ratings

7.3

73%

78 Ratings

Plug-ins

N/A

0 Ratings

8.1

81%

85 Ratings

Security

Coupa

Feature Set Not Supported

N/A

8.6

Xero

86%

Xero ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

72 Ratings

Role-based user permissions

N/A

0 Ratings

8.4

84%

114 Ratings

Reporting & Analytics

Coupa

Feature Set Not Supported

N/A

8.2

Xero

82%

Xero ranks higher in 3/3 features

Dashboards

N/A

0 Ratings

8.0

80%

129 Ratings

Standard reports

N/A

0 Ratings

8.7

87%

132 Ratings

Custom reports

N/A

0 Ratings

7.9

79%

121 Ratings

General Ledger and Configurable Accounting

Coupa

Feature Set Not Supported

N/A

8.0

Xero

80%

Xero ranks higher in 21/21 features

Accounts payable

N/A

0 Ratings

8.7

87%

130 Ratings

Accounts receivable

N/A

0 Ratings

8.7

87%

131 Ratings

Cash management

N/A

0 Ratings

8.1

81%

121 Ratings

Bank reconciliation

N/A

0 Ratings

8.9

89%

137 Ratings

Expense management

N/A

0 Ratings

8.1

81%

125 Ratings

Time tracking

N/A

0 Ratings

6.9

69%

42 Ratings

Fixed asset management

N/A

0 Ratings

7.2

72%

86 Ratings

Multi-currency support

N/A

0 Ratings

8.2

82%

82 Ratings

Multi-division support

N/A

0 Ratings

7.5

75%

74 Ratings

Regulations compliance

N/A

0 Ratings

8.3

83%

67 Ratings

Electronic tax filing

N/A

0 Ratings

8.3

83%

65 Ratings

Self-service portal

N/A

0 Ratings

7.8

78%

80 Ratings

Global Financial Support

N/A

0 Ratings

8.1

81%

36 Ratings

Primary and Secondary Ledgers

N/A

0 Ratings

7.8

78%

34 Ratings

Intercompany Accounting

N/A

0 Ratings

7.4

74%

40 Ratings

Localizations

N/A

0 Ratings

8.2

82%

40 Ratings

Journals and Reconciliations

N/A

0 Ratings

8.7

87%

89 Ratings

Enterprise Accounting

N/A

0 Ratings

7.4

74%

33 Ratings

Configurable Accounting

N/A

0 Ratings

8.3

83%

59 Ratings

Centralized Rules Framework

N/A

0 Ratings

8.0

80%

33 Ratings

Standardized Processes

N/A

0 Ratings

8.4

84%

59 Ratings

Inventory Management

Coupa

Feature Set Not Supported

N/A

6.8

Xero

68%

Xero ranks higher in 4/4 features

Inventory tracking

N/A

0 Ratings

6.1

61%

60 Ratings

Automatic reordering

N/A

0 Ratings

7.0

70%

24 Ratings

Location management

N/A

0 Ratings

7.7

77%

29 Ratings

Manufacturing module

N/A

0 Ratings

6.3

63%

16 Ratings

Order Management

Coupa

Feature Set Not Supported

N/A

7.7

Xero

77%

Xero ranks higher in 7/7 features

Pricing

N/A

0 Ratings

7.3

73%

61 Ratings

Order entry

N/A

0 Ratings

7.8

78%

56 Ratings

Credit card processing

N/A

0 Ratings

8.6

86%

57 Ratings

Cost of goods sold

N/A

0 Ratings

8.1

81%

65 Ratings

Order Orchestration

N/A

0 Ratings

7.3

73%

21 Ratings

End-to-end order visibility

N/A

0 Ratings

7.4

74%

24 Ratings

Order exception Resolution

N/A

0 Ratings

7.4

74%

17 Ratings

Attribute Ratings

Coupa is rated higher in 1 area: Likelihood to Recommend

Coupa

95%

23 Ratings

8.8

Xero

88%

155 Ratings

Coupa

N/A

0 Ratings

8.8

Xero

88%

29 Ratings

Coupa

N/A

0 Ratings

8.9

Xero

89%

80 Ratings

Coupa

N/A

0 Ratings

9.0

Xero

90%

20 Ratings

Coupa

N/A

0 Ratings

10.0

Xero

100%

16 Ratings

Coupa

N/A

0 Ratings

7.1

Xero

71%

37 Ratings

Coupa

N/A

0 Ratings

9.1

Xero

91%

1 Rating

Coupa

N/A

0 Ratings

10.0

Xero

100%

5 Ratings

Coupa

N/A

0 Ratings

9.5

Xero

95%

18 Ratings

Coupa

N/A

0 Ratings

10.0

Xero

100%

6 Ratings

Pros

Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.

Read full review

Scott Coleman CPSM, CPSD, C.P.M

Procurement Manager

Sprouts Farmers MarketRetail, 10,001+ employees

View all 23 answers on this topic

Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
Can file VAT returns and is MTD compliant in UK.
Customer support has been helpful (at least in my experience).

Read full review

Mohsin Ejaz

Senior Accountant

Tax Shop AccountantsAccounting, 11-50 employees

View all 155 answers on this topic

Cons

I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Read full review

Verified User

Program Manager in Sales

Computer Software Company, 501-1000 employees

View all 23 answers on this topic

Overall it is a great platform and quite comprehensive for US based users.
However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.

Read full review

Verified User

Manager in Professional Services

Accounting Company, 51-200 employees

View all 155 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Coupa Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$11 per month

Xero Editions & Modules

Edition

Early	$11¹
Growing	$32¹
Established	$62¹

per month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Xero 8.8

Based on 29 answers

In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.

Read full review

Sarang Mandke

Consultant - Cloud accounting integration, Real Time Accounting

FuturebooksAccounting, 1-10 employees

View all 29 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Xero 8.9

Based on 80 answers

It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.

Read full review

Carolyn Swora

Workplace Culture Architect & Owner

Carolyn SworaManagement Consulting, 1-10 employees

View all 80 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Xero 9.0

Based on 20 answers

We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.

Read full review

Scott Scharf

Co-Founder

Catching CloudsAccounting, 1-10 employees

View all 20 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Xero 10.0

Based on 16 answers

Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.

Read full review

Verified User

C-Level Executive in Corporate

Information Technology and Services Company, 11-50 employees

View all 16 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Xero 7.1

Based on 37 answers

Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it

Read full review

Dave Olsen

CFO

RenewableTech VenturesVenture Capital & Private Equity, 11-50 employees

View all 37 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Xero 9.1

Based on 1 answer

The format was great; someone was there to ask questions or help if you were stuck.

Read full review

Garreth Collard

Executive Director

EpsomTax.com LimitedAccounting, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Xero 10.0

Based on 5 answers

All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.

Read full review

Scott Scharf

Co-Founder

Catching CloudsAccounting, 1-10 employees

View all 5 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Xero 9.5

Based on 18 answers

If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.

Read full review

Andre Yeu

Owner / Head Trainer

When Hounds FlyConsumer Services, 1-10 employees

View all 18 answers on this topic

Alternatives Considered

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.

Read full review

Robyn Mankoski

Regional Coordinator

DENT WIZARD INTLAutomotive, 1001-5000 employees

View all 23 answers on this topic

Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.

Read full review

Molly Felber

Customer Success manager

JOHNSONCONCEPT LLC.Marketing & Advertising, 11-50 employees

View all 155 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Xero 10.0

Based on 6 answers

Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.

Read full review

Verified User

Partner in Finance and Accounting

Accounting Company, 1-10 employees

View all 6 answers on this topic

Return on Investment

It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
Ease of use has led to mass adoption and more prompt processing of expenses

Read full review

Jess Pramov

Supervisor, Operations (Fleet)

SunrunRenewables & Environment, 10,001+ employees

View all 23 answers on this topic

Makes bookkeeping easier for clients or for us to do on behalf of clients.
Time saving reports for BAS preparation.
Picks up on potential issues in General Ledger Exceptions report.
Dashboard can show accounts watchlist and current payables/receivables.
Matches bills/sales to bank feed transactions and you can select multiple or split payments.

Read full review

Lauren Boyle

Senior Bookkeeper

MultipleFood & Beverages, 201-500 employees

View all 155 answers on this topic

Screenshots

See All (6) Coupa Screenshots

See All (6) Xero Screenshots