What users are saying about
Top Rated
45 Ratings
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Top Rated
294 Ratings
Top Rated
45 Ratings
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Score 7.4 out of 100

Xero

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Top Rated
294 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

Xero

Xero is great for small businesses who don't need a lot of complex features, or who will be managing accounting internally. It has robust integration capability that can grow with you (more so than, say FreshBooks), but won't break the bank. It's not as well suited for larger organizations or those with more complex reporting needs. For example, I acquired another business several years ago, and needed to pull quarterly reports of income from specific clients in order to calculate my pay-out for that quarter. I did that in QBO fairly easily, and had a saved template that I could use to generate it. Luckily I made the switch to Xero after the final pay-out because it would be very difficult to generate such a report now, since there aren't any report filters where you can select only specific customers from your contact list. Xero does support customized report templates that can be saved, the filtering options are just very limited. Essentially, you have to export all of the data to a CSV and then manipulate the spreadsheet locally.
Jennifer Hess | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Coupa
Xero
7.0
Pay calculation
Coupa
Xero
8.7
Benefit plan administration
Coupa
Xero
6.4
Direct deposit files
Coupa
Xero
7.2
Salary revision and increment management
Coupa
Xero
5.7
Reimbursement management
Coupa
Xero
6.7

Customization

Coupa
Xero
7.4
API for custom integration
Coupa
Xero
7.1
Plug-ins
Coupa
Xero
7.7

Security

Coupa
Xero
8.6
Single sign-on capability
Coupa
Xero
8.4
Role-based user permissions
Coupa
Xero
8.9

Reporting & Analytics

Coupa
Xero
8.3
Dashboards
Coupa
Xero
8.5
Standard reports
Coupa
Xero
8.6
Custom reports
Coupa
Xero
7.7

General Ledger and Configurable Accounting

Coupa
Xero
8.1
Accounts payable
Coupa
Xero
8.9
Accounts receivable
Coupa
Xero
8.8
Cash management
Coupa
Xero
8.2
Bank reconciliation
Coupa
Xero
8.7
Expense management
Coupa
Xero
8.7
Time tracking
Coupa
Xero
6.3
Fixed asset management
Coupa
Xero
8.7
Multi-currency support
Coupa
Xero
8.6
Multi-division support
Coupa
Xero
7.9
Regulations compliance
Coupa
Xero
8.5
Electronic tax filing
Coupa
Xero
7.5
Self-service portal
Coupa
Xero
8.4
Global Financial Support
Coupa
Xero
6.8
Primary and Secondary Ledgers
Coupa
Xero
8.6
Intercompany Accounting
Coupa
Xero
8.2
Localizations
Coupa
Xero
6.8
Journals and Reconciliations
Coupa
Xero
8.9
Enterprise Accounting
Coupa
Xero
8.0
Configurable Accounting
Coupa
Xero
8.7
Centralized Rules Framework
Coupa
Xero
7.5
Standardized Processes
Coupa
Xero
8.1

Inventory Management

Coupa
Xero
6.7
Inventory tracking
Coupa
Xero
7.0
Automatic reordering
Coupa
Xero
7.0
Location management
Coupa
Xero
7.1
Manufacturing module
Coupa
Xero
5.5

Order Management

Coupa
Xero
8.3
Pricing
Coupa
Xero
7.5
Order entry
Coupa
Xero
8.8
Credit card processing
Coupa
Xero
8.4
Cost of goods sold
Coupa
Xero
8.4
Order Orchestration
Coupa
Xero
8.6
End-to-end order visibility
Coupa
Xero
8.3
Order exception Resolution
Coupa
Xero
8.2

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

Xero

  • Xero makes reconciliation incredibly easy. It remembers how we reconciled a particular transaction last time and you can set up rules to auto code transactions so all you need to do is press OK. This makes keeping track of sales tax pretty simple too.
  • Reporting is a breeze, as long as you code all your transactions correctly it takes seconds to bring up a balance sheet, Profit & Loss and many other types of reports. It also allows for all kinds of custom layouts and exports.
  • Once your templates are set up with all the relevant information, sending invoices is simple and fast. It's also easy to track different line items on your invoice, say your keeping track of a project which is only part of the full invoice and is necessarily a specific line item, tracking codes make that very easy.
Malcolm Colman-Shearer | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

Xero

  • Using an accounting system in a web browser versus a standalone app can be a little clunky when it comes to navigation or having multiple windows open at once. This is more a function of using a web browser then a knock against xero itself. For us this is just a minor annoyance having come from a desktop based system before.
Patrick Cranston | TrustRadius Reviewer

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 5.2
Based on 26 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 8.4
Based on 20 answers
It simply is incredibly usable with excellent drill down features. The dashboard is highly configurable. Transactions are now even easier to find with the new Global Search feature. Documents can be attached to transactions. We use Bills Entryless to transfer documents to Xero without keying the data. Visibility to reports (the old style takes seconds). The newer reports are more RAM hungry so there can be a 10 second or so lag while the report is compiled. Usually old style reports deliver what our clients need in a flash
John Cotter | TrustRadius Reviewer

Reliability and Availability

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 8 answers
In 3 years of use, I've only broken the system once. And that was for 30 seconds.
Dan Schmidt, CPA | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 1.1
Based on 15 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

Online Training

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 9.5
Based on 9 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

Xero

Xero was the easiest to use and most cost effective of all the solutions we evaluated during the procurement process. We spoke to other similar sized businesses and they highly recommended using Xero. We liked the fact it's a cloud based system meaning we can access the system and data remotely. It integrates with our recurring billing platform and our bank.
Graham Green | TrustRadius Reviewer

Scalability

Coupa

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 6 answers
After 4 years I cannot remember a single moment of downtime. Outstanding reliability!
Doug Fish | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

Xero

  • Demand for Xero trained accountants and bookkeepers has been key to our growth. Our business was started on Xero and has benefited greatly from interest in Xero from customers dissatisfied with QuickBooks.
  • The practice management tools provided by Xero make it easy to delegate and restrict access to client files to only the staff who need to have access. This increases efficiency and security.
  • Xero's support for accounting firms is great. We have a dedicated account rep who can step in and get problems solved for us very quickly.
Blake Oliver | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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