What users are saying about
77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
530 Ratings
77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Xero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
530 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Payroll Management

    Coupa

    Feature Set Not Supported
    N/A
    8.3

    Xero

    83%
    Xero ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.2
    82%
    64 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.2
    82%
    23 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.9
    89%
    49 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.8
    88%
    41 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.6
    76%
    54 Ratings

    Customization

    Coupa

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    78 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.1
    81%
    85 Ratings

    Security

    Coupa

    Feature Set Not Supported
    N/A
    8.6

    Xero

    86%
    Xero ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    72 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    114 Ratings

    Reporting & Analytics

    Coupa

    Feature Set Not Supported
    N/A
    8.2

    Xero

    82%
    Xero ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    132 Ratings

    Custom reports

    N/A
    0 Ratings
    7.9
    79%
    121 Ratings

    General Ledger and Configurable Accounting

    Coupa

    Feature Set Not Supported
    N/A
    8.0

    Xero

    80%
    Xero ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.7
    87%
    130 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.7
    87%
    131 Ratings

    Cash management

    N/A
    0 Ratings
    8.1
    81%
    121 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.9
    89%
    137 Ratings

    Expense management

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Time tracking

    N/A
    0 Ratings
    6.9
    69%
    42 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.2
    72%
    86 Ratings

    Multi-currency support

    N/A
    0 Ratings
    8.2
    82%
    82 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.5
    75%
    74 Ratings

    Regulations compliance

    N/A
    0 Ratings
    8.3
    83%
    67 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    8.3
    83%
    65 Ratings

    Self-service portal

    N/A
    0 Ratings
    7.8
    78%
    80 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.1
    81%
    36 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.8
    78%
    34 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.4
    74%
    40 Ratings

    Localizations

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.7
    87%
    89 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.4
    74%
    33 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.0
    80%
    33 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.4
    84%
    59 Ratings

    Inventory Management

    Coupa

    Feature Set Not Supported
    N/A
    6.8

    Xero

    68%
    Xero ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.1
    61%
    60 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Location management

    N/A
    0 Ratings
    7.7
    77%
    29 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.3
    63%
    16 Ratings

    Order Management

    Coupa

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.3
    73%
    61 Ratings

    Order entry

    N/A
    0 Ratings
    7.8
    78%
    56 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.6
    86%
    57 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.1
    81%
    65 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.4
    74%
    17 Ratings

    Attribute Ratings

    • Coupa is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Coupa

    95%
    23 Ratings
    8.8

    Xero

    88%
    155 Ratings

    Likelihood to Renew

    Coupa

    N/A
    0 Ratings
    8.8

    Xero

    88%
    29 Ratings

    Usability

    Coupa

    N/A
    0 Ratings
    8.9

    Xero

    89%
    80 Ratings

    Availability

    Coupa

    N/A
    0 Ratings
    9.0

    Xero

    90%
    20 Ratings

    Performance

    Coupa

    N/A
    0 Ratings
    10.0

    Xero

    100%
    16 Ratings

    Support Rating

    Coupa

    N/A
    0 Ratings
    7.1

    Xero

    71%
    37 Ratings

    In-Person Training

    Coupa

    N/A
    0 Ratings
    9.1

    Xero

    91%
    1 Rating

    Online Training

    Coupa

    N/A
    0 Ratings
    10.0

    Xero

    100%
    5 Ratings

    Implementation Rating

    Coupa

    N/A
    0 Ratings
    9.5

    Xero

    95%
    18 Ratings

    Product Scalability

    Coupa

    N/A
    0 Ratings
    10.0

    Xero

    100%
    6 Ratings

    Likelihood to Recommend

    Coupa

    Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
    JR Miller | TrustRadius Reviewer

    Xero

    Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
    Bernadette Johnsen | TrustRadius Reviewer

    Pros

    Coupa

    • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
    • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
    • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
    • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
    • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
    Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

    Xero

    • Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
    • Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
    • Can file VAT returns and is MTD compliant in UK.
    • Customer support has been helpful (at least in my experience).
    Mohsin Ejaz | TrustRadius Reviewer

    Cons

    Coupa

    • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
    Anonymous | TrustRadius Reviewer

    Xero

    • Overall it is a great platform and quite comprehensive for US based users.
    • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Coupa

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Coupa Editions & Modules

    Additional Pricing Details

    Xero

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $11 per month

    Xero Editions & Modules

    Edition
    Early$111
    Growing$321
    Established$621
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 8.8
    Based on 29 answers
    In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
    Sarang Mandke | TrustRadius Reviewer

    Usability

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 8.9
    Based on 80 answers
    It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
    Carolyn Swora | TrustRadius Reviewer

    Reliability and Availability

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 9.0
    Based on 20 answers
    We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
    Scott Scharf | TrustRadius Reviewer

    Performance

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 10.0
    Based on 16 answers
    Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 7.1
    Based on 37 answers
    Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
    Dave Olsen | TrustRadius Reviewer

    In-Person Training

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 9.1
    Based on 1 answer
    The format was great; someone was there to ask questions or help if you were stuck.
    Garreth Collard | TrustRadius Reviewer

    Online Training

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 10.0
    Based on 5 answers
    All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
    Scott Scharf | TrustRadius Reviewer

    Implementation Rating

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 9.5
    Based on 18 answers
    If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
    Andre Yeu | TrustRadius Reviewer

    Alternatives Considered

    Coupa

    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
    Robyn Mankoski | TrustRadius Reviewer

    Xero

    Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
    Molly Felber | TrustRadius Reviewer

    Scalability

    Coupa

    No score
    No answers yet
    No answers on this topic

    Xero

    Xero 10.0
    Based on 6 answers
    Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Coupa

    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses
    Jess Pramov | TrustRadius Reviewer

    Xero

    • Makes bookkeeping easier for clients or for us to do on behalf of clients.
    • Time saving reports for BAS preparation.
    • Picks up on potential issues in General Ledger Exceptions report.
    • Dashboard can show accounts watchlist and current payables/receivables.
    • Matches bills/sales to bank feed transactions and you can select multiple or split payments.
    Lauren Boyle | TrustRadius Reviewer

    Screenshots

    Add comparison