What users are saying about
1 Rating
1 Rating
1 Rating
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Nectar Desk
9.2
Agent dashboard
CrazyCall
6.0
Nectar Desk
9.0
Validate callers
CrazyCall
7.0
Nectar Desk
10.0
Outbound response
CrazyCall
8.0
Nectar Desk
9.0
Call forwarding
CrazyCall
8.0
Nectar Desk
10.0
Click-to-call (CTC)
CrazyCall
9.0
Nectar Desk
10.0
Warm transfer
CrazyCall
8.0
Nectar Desk
10.0
Predictive dialing
CrazyCall
7.0
Nectar Desk
9.0
Interactive voice response
CrazyCall
7.0
Nectar Desk
10.0
REST APIs
CrazyCall
7.0
Nectar Desk
9.0
Call scripts
CrazyCall
8.0
Nectar Desk
9.0
Call tracking
CrazyCall
9.0
Nectar Desk
9.0
Multichannel integration
CrazyCall
7.0
Nectar Desk
8.0
CRM software integration
CrazyCall
7.0
Nectar Desk
8.0

Workforce Optimization (WFO)

CrazyCall
5.4
Nectar Desk
8.6
Inbound call routing
CrazyCall
4.0
Nectar Desk
9.0
Omnichannel inbound routing
CrazyCall
4.0
Nectar Desk
8.0
Recording
CrazyCall
8.0
Nectar Desk
9.0
Quality management
CrazyCall
7.0
Nectar Desk
9.0
Call analytics
CrazyCall
5.0
Nectar Desk
8.0
Historical reporting
CrazyCall
5.0
Nectar Desk
8.0
Live reporting
CrazyCall
5.0
Nectar Desk
9.0
Customer surveys
CrazyCall
6.0
Nectar Desk
Customer interaction analytics
CrazyCall
5.0
Nectar Desk
9.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nectar Desk Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Nectar Desk
8.0

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