What users are saying about
3 Ratings
1 Rating
3 Ratings
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Score 9 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • CrazyCall ranks higher in 1 feature set: Workforce Optimization (WFO)
  • Nectar Desk ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.7

CrazyCall

87%
9.2

Nectar Desk

92%
Nectar Desk ranks higher in 11/13 features

Agent dashboard

8.5
85%
3 Ratings
9.0
90%
1 Rating

Validate callers

8.5
85%
3 Ratings
10.0
100%
1 Rating

Outbound response

8.5
85%
3 Ratings
9.0
90%
1 Rating

Call forwarding

9.0
90%
3 Ratings
10.0
100%
1 Rating

Click-to-call (CTC)

9.0
90%
3 Ratings
10.0
100%
1 Rating

Warm transfer

8.5
85%
3 Ratings
10.0
100%
1 Rating

Predictive dialing

9.0
90%
3 Ratings
9.0
90%
1 Rating

Interactive voice response

8.5
85%
3 Ratings
10.0
100%
1 Rating

REST APIs

8.5
85%
3 Ratings
9.0
90%
1 Rating

Call scripts

9.0
90%
3 Ratings
9.0
90%
1 Rating

Call tracking

9.0
90%
3 Ratings
9.0
90%
1 Rating

Multichannel integration

8.5
85%
3 Ratings
8.0
80%
1 Rating

CRM software integration

9.0
90%
3 Ratings
8.0
80%
1 Rating

Workforce Optimization (WFO)

8.7

CrazyCall

87%
8.6

Nectar Desk

86%
CrazyCall ranks higher in 6/9 features

Inbound call routing

8.5
85%
3 Ratings
9.0
90%
1 Rating

Omnichannel inbound routing

8.5
85%
3 Ratings
8.0
80%
1 Rating

Recording

8.5
85%
3 Ratings
9.0
90%
1 Rating

Quality management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Call analytics

9.0
90%
3 Ratings
8.0
80%
1 Rating

Historical reporting

8.5
85%
3 Ratings
8.0
80%
1 Rating

Live reporting

8.5
85%
3 Ratings
9.0
90%
1 Rating

Customer surveys

8.5
85%
3 Ratings
N/A
0 Ratings

Customer interaction analytics

9.0
90%
3 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
8.0

Nectar Desk

80%
1 Rating

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Guzman Ruiz | TrustRadius Reviewer

Nectar Desk

I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
Anonymous | TrustRadius Reviewer

Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
America Castañeda | TrustRadius Reviewer

Nectar Desk

  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Nectar Desk

  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
Anonymous | TrustRadius Reviewer

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Nectar Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Nectar Desk Editions & Modules

Additional Pricing Details

Alternatives Considered

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Guzman Ruiz | TrustRadius Reviewer

Nectar Desk

No answers on this topic

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Nectar Desk

  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
Anonymous | TrustRadius Reviewer

Screenshots

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