What users are saying about
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27 Ratings
64 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
64 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Nimble

Due to the good quality that maintains its integration to social selling platforms, such as hootsuite, it is very feasible to schedule some ad campaigns for social networks starting from there, so that these in the end are executed automatically, and maintain the sales format that we use in Nimble. Since Nimble allows to aggregate a total amount of 3,000 contacts to work with, it is useful to develop marketing operations, since using only a previous database it is possible to create and organize large marketing operations. Because Nimble also has its own calendar system, which can be monitored from the main section of the platform, it is useful in scheduling events and important dates that require more attention from salespeople.
Maria Wiley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Nimble
7.5
Customer data management / contact management
CRM Creatio
9.9
Nimble
7.5
Workflow management
CRM Creatio
9.9
Nimble
6.4
Territory management
CRM Creatio
9.0
Nimble
8.9
Opportunity management
CRM Creatio
9.9
Nimble
7.1
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Nimble
8.4
Contract management
CRM Creatio
9.5
Nimble
7.6
Quote & order management
CRM Creatio
10.0
Nimble
7.3
Interaction tracking
CRM Creatio
9.4
Nimble
7.0
Channel / partner relationship management
CRM Creatio
9.6
Nimble
7.5

Customer Service & Support

CRM Creatio
9.1
Nimble
8.0
Case management
CRM Creatio
9.7
Nimble
7.8
Call center management
CRM Creatio
8.5
Nimble
8.9
Help desk management
CRM Creatio
9.1
Nimble
7.4

Marketing Automation

CRM Creatio
9.8
Nimble
6.9
Lead management
CRM Creatio
9.9
Nimble
6.8
Email marketing
CRM Creatio
9.8
Nimble
7.0

CRM Project Management

CRM Creatio
9.2
Nimble
7.1
Task management
CRM Creatio
9.8
Nimble
7.0
Billing and invoicing management
CRM Creatio
8.2
Nimble
7.6
Reporting
CRM Creatio
9.8
Nimble
6.5

CRM Reporting & Analytics

CRM Creatio
9.7
Nimble
6.9
Forecasting
CRM Creatio
9.6
Nimble
6.8
Pipeline visualization
CRM Creatio
9.6
Nimble
7.2
Customizable reports
CRM Creatio
9.8
Nimble
6.7

Customization

CRM Creatio
9.9
Nimble
6.7
Custom fields
CRM Creatio
9.9
Nimble
7.3
Custom objects
CRM Creatio
9.9
Nimble
7.0
Scripting environment
CRM Creatio
10.0
Nimble
6.3
API for custom integration
CRM Creatio
9.9
Nimble
6.2

Security

CRM Creatio
9.2
Nimble
7.8
Single sign-on capability
CRM Creatio
9.2
Nimble
8.8
Role-based user permissions
CRM Creatio
9.2
Nimble
6.8

Social CRM

CRM Creatio
9.6
Nimble
6.7
Social data
CRM Creatio
9.4
Nimble
6.6
Social engagement
CRM Creatio
9.9
Nimble
6.7

Integrations with 3rd-party Software

CRM Creatio
8.4
Nimble
6.0
Marketing automation
CRM Creatio
8.4
Nimble
6.1
Compensation management
CRM Creatio
Nimble
5.9

Platform

CRM Creatio
9.1
Nimble
6.2
Mobile access
CRM Creatio
9.1
Nimble
6.2

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Nimble

  • The Smart Contact App for browsers (Chrome, Firefox, Safari, Edge) and within GMail and 365 Outlook. This enables you to add people to your Nimble database from say, LinkedIn. While it does so, it "automatically" builds their profile by retrieving information about their other online profiles in Facebook, Twitter, or Instagram. When the person is in a larger business it enables you to find contact information like emails and phone numbers (it gives a confidence rating). This feature is where a lot of my time saving comes from.
  • The Group Messaging feature enables you to select a segment of your database based on tags and other filters, and send a personalized message to that group (much like a simple MailChimp). It provides you with open rates, click-through rates, and fail rates. This is awesome for improving engagement rates with your emails because it enables you to send more relevant communications to an audience you know is more likely to respond to it. Also, it makes it easy for you to follow-up.
  • The search feature is another great tool for users. It is very simple to use. Not only does it enable you to search on standard and customized fields (did I mention you can add 5 tabs with 200 customized fields per tab!), it also enables you to base a search on customized 'tags" and on some social media profile data such as "Influenced Groups".
  • You can save searches for reuse, which is great for your segment communications.
  • The sales pipeline enables you to establish multiple pipelines. This enables you to manage prospects from different channels through different pipelines e.g. tradeshow leads and website leads. You set-up customized pipeline stages.
  • You can also use the multiple pipelines to manage projects. For example, I use Nimble to manage contacts I make in relation to being a guest on a podcast or webinar, workshops, or speaking opportunities. It is not a full project management tool, but for simple projects, it is excellent to ensure the takes are done and people contacted.
Ross Keating | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Nimble

  • I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance
  • The 4.x firmware was pretty buggy and it gave off a lot of temp alarms
Michael Haberkern | TrustRadius Reviewer

Likelihood to Renew

CRM Creatio

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Nimble

Nimble 7.5
Based on 7 answers
It's so easy to pick up and start using. Minimized app switching. Lots of mobile capability which is hard for heavy CRMs. It's not heavy, it isn't built for managers. It's built so end users can pick it up and use extremely quickly and start building and deepening relationships without a lot of learning curve.
Steve Slaughter | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Nimble

Nimble 7.3
Based on 8 answers
Nimble support is basically non-existent. if you do you get hold of a customer support rep, they have canned responses and end with "Well I will mention this to the developers and see if we can add it to our roadmap."
Fred Claus | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Nimble

  • We find opportunities within past contacts, old clients, old website leads and things that have gone stale. Our business is all about timing so not forgetting old clients is something Nimble helps us with greatly.
  • The cost per user of Nimble is one of the most competitive we've seen, so for all the functionality it's a fraction of the well known apps. Functionality out of the box is far better and requires little customization and setup.
  • We feel that the contact data is far easier to swift though and can be categorized by far more than just tags.
Shirin Elkoshairi | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Nimble
7.9

Likelihood to Renew

CRM Creatio
Nimble
8.3

Usability

CRM Creatio
6.8
Nimble
7.5

Support Rating

CRM Creatio
7.7
Nimble
7.3

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