What users are saying about
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20 Ratings
5 Ratings

Crownpeak DQM

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20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Likelihood to Recommend

Crownpeak DQM

Crownpeak DQM is suited for any organization looking to include automated accessibility as part of its digital compliance program. It is especially well-suited for organizations with multiple websites that need to understand where they are on their automated accessibility journey across different products, project teams, and brands at any given time.
Anonymous | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Crownpeak DQM
SurveyLab
8.5
Survey templates
Crownpeak DQM
SurveyLab
7.3
Themes
Crownpeak DQM
SurveyLab
9.1
Custom logo/branding
Crownpeak DQM
SurveyLab
9.1

Survey Content

Crownpeak DQM
SurveyLab
8.8
Changes to live survey
Crownpeak DQM
SurveyLab
9.1
Question design help
Crownpeak DQM
SurveyLab
8.2
Multiple question types
Crownpeak DQM
SurveyLab
9.1

Survey Logic

Crownpeak DQM
SurveyLab
9.1
Survey logic flexibility
Crownpeak DQM
SurveyLab
9.1

Survey Reporting & Analytics

Crownpeak DQM
SurveyLab
8.5
Response tracking
Crownpeak DQM
SurveyLab
7.3
Data export
Crownpeak DQM
SurveyLab
8.2
Standard reports
Crownpeak DQM
SurveyLab
9.1
Custom reports
Crownpeak DQM
SurveyLab
9.1
Analytics
Crownpeak DQM
SurveyLab
9.1

Survey Administration & Security

Crownpeak DQM
SurveyLab
8.6
Access controls
Crownpeak DQM
SurveyLab
8.2
Compliance
Crownpeak DQM
SurveyLab
9.1

Survey Distribution

Crownpeak DQM
SurveyLab
9.1
Vendor-offered crowdsourcing
Crownpeak DQM
SurveyLab
9.1
Respondent restrictions
Crownpeak DQM
SurveyLab
9.1

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Usability

Crownpeak DQM

Crownpeak DQM 7.8
Based on 10 answers
To be quite honest I am literally addicted to the tool, over the weekend rescans happen and as soon as I wake up on Saturday, Sunday, and Monday new scores have come in that I love to already take a [peek] at. This is just because the tool is so fun to work with and the dashboards give some great insights directly. The only reason why it doesn't score a full ten is [that] there's no way to go back to the homepage when you're on an individual item page and it's not possible to fully customize the dashboard (I'm now keeping track of past scores [through] a manually filled in Excel).
Harrie Vermeulen | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DQM

Crownpeak DQM 8.6
Based on 10 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Nick Spragg | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Return on Investment

Crownpeak DQM

  • DQM was definitely a positive ROI. We were able to find and fix several issues because of it. This will undoubtedly save us from possible future lawsuits.
  • DQM has gained IT more trust from Legal. They see that we are being proactive when it comes to potential legal issues.
  • DQM has taken some of the guesswork out of development. We can easily identify issues and steps to correct them. It has also given us best practice techniques.
Charles Adams | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Crownpeak DQM
8.8
SurveyLab
9.1

Usability

Crownpeak DQM
7.8
SurveyLab

Support Rating

Crownpeak DQM
8.6
SurveyLab

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