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Top Rated
45 Ratings

Crownpeak DXM

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Top Rated
45 Ratings
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Score 8.9 out of 100
77 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Crownpeak DXM

Crownpeak DXM is well suited for companies who need to efficiently push content out across multiple channels with minimal fuss. It is a great choice for enterprise-level businesses that need an agile and comprehensive content workflow as it is cloud-based, agile, and offers automatic system upgrades. It fits seamlessly into a customer technology ecosystem as it is highly interoperable, and integrates well with industry leaders in the DAM, PIM, and TMS spaces. Crownpeak DXM is suitable for corporate marketing and localization departments looking for customer-centric digital experience platforms. The decoupled architecture of the platform gives users the flexibility to push content globally with less effort and shorter turnaround times. In summary, our joint customers see the value and impact of Crownpeak’s platform on their lead times, bottom line, and overall brand consistency.
Lauren Johnston | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Crownpeak DXM
8.2
SAP Commerce Cloud (formerly SAP Hybris)
Role-based user permissions
Crownpeak DXM
8.2
SAP Commerce Cloud (formerly SAP Hybris)

Platform & Infrastructure

Crownpeak DXM
7.2
SAP Commerce Cloud (formerly SAP Hybris)
API
Crownpeak DXM
7.1
SAP Commerce Cloud (formerly SAP Hybris)
Internationalization / multi-language
Crownpeak DXM
7.3
SAP Commerce Cloud (formerly SAP Hybris)

Web Content Creation

Crownpeak DXM
7.3
SAP Commerce Cloud (formerly SAP Hybris)
WYSIWYG editor
Crownpeak DXM
7.4
SAP Commerce Cloud (formerly SAP Hybris)
Code quality / cleanliness
Crownpeak DXM
7.1
SAP Commerce Cloud (formerly SAP Hybris)
Admin section
Crownpeak DXM
7.0
SAP Commerce Cloud (formerly SAP Hybris)
Page templates
Crownpeak DXM
7.1
SAP Commerce Cloud (formerly SAP Hybris)
Mobile optimization / responsive design
Crownpeak DXM
7.4
SAP Commerce Cloud (formerly SAP Hybris)
Publishing workflow
Crownpeak DXM
7.7
SAP Commerce Cloud (formerly SAP Hybris)
Form generator
Crownpeak DXM
7.0
SAP Commerce Cloud (formerly SAP Hybris)

Web Content Management

Crownpeak DXM
6.9
SAP Commerce Cloud (formerly SAP Hybris)
Content taxonomy
Crownpeak DXM
7.0
SAP Commerce Cloud (formerly SAP Hybris)
SEO support
Crownpeak DXM
7.2
SAP Commerce Cloud (formerly SAP Hybris)
Bulk management
Crownpeak DXM
6.8
SAP Commerce Cloud (formerly SAP Hybris)
Availability / breadth of extensions
Crownpeak DXM
6.7
SAP Commerce Cloud (formerly SAP Hybris)

Online Storefront

Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product catalog & listings
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Product management
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Bulk product upload
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Branding
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Mobile storefront
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Product variations
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.5
Visual customization
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.3
CMS
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Online Shopping Cart

Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Abandoned cart recovery
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Checkout user experience
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.7

Online Payment System

Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
9.0
eCommerce security
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
9.0

eCommerce Marketing

Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Promotions & discounts
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Personalized recommendations
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.9
SEO
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.6

eCommerce Business Management

Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Multi-site management
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Order processing
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Inventory management
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
9.0
Shipping
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Custom functionality
Crownpeak DXM
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Pros

Crownpeak DXM

  • Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
  • Ease of use is great because even non-technical users can get in and add content after minimal training.
  • Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
Sean Brasher | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Crownpeak DXM

  • Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
  • Pages with many assets or dependencies take a long time to load.
  • Set up a way to automatically migrate content - API or automation tools.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Crownpeak DXM

Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Joel Macaluso | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Crownpeak DXM

Crownpeak DXM 8.0
Based on 12 answers
  • Flexible, agile and easy to use platform for content authors & digital marketers.
  • Seamless integrations with CRM & PIM
  • Globalization & Localization - Streamline translation process with integrated solutions to ensure speed & time to market
  • Integrated Quality Management with DQM to improve SEO & Accessibility
  • Fast, secure and scalable
  • Decoupled technology allows & offers easy integrations
Zeynep Babadagli Baykal | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Reliability and Availability

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Zeynep Babadagli Baykal | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Performance

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Joel Macaluso | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DXM

Crownpeak DXM 8.1
Based on 35 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Mike Benyo | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 5.0
Based on 5 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Online Training

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
We are effectively using the Developer
Center and Community Platform of Crownpeak when we are faced with any kind of
development-based issues. It gives us the chance to research and find possible
solutions. Even if we do not find anything on both platforms, Crownpeak gives
us efficient and quick support service with responsible and reliable support
team. Also,
we are attending regular and on demand trainings provided by Crownpeak whenever
necessary.
Zeynep Babadagli Baykal | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Implementation Rating

Crownpeak DXM

Crownpeak DXM 7.4
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Andy Wood | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Crownpeak DXM

CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.
The other competitive products I used had not had these features in such a robust way the last time I used them 3-5 years ago.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Scalability

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Zeynep Babadagli Baykal | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Return on Investment

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Pricing Details

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Crownpeak DXM
7.4
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Likelihood to Renew

Crownpeak DXM
8.9
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Crownpeak DXM
8.0
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Reliability and Availability

Crownpeak DXM
8.6
SAP Commerce Cloud (formerly SAP Hybris)

Performance

Crownpeak DXM
8.2
SAP Commerce Cloud (formerly SAP Hybris)

Support Rating

Crownpeak DXM
8.1
SAP Commerce Cloud (formerly SAP Hybris)
5.0

Online Training

Crownpeak DXM
8.2
SAP Commerce Cloud (formerly SAP Hybris)

Implementation Rating

Crownpeak DXM
7.4
SAP Commerce Cloud (formerly SAP Hybris)
8.0

Scalability

Crownpeak DXM
8.6
SAP Commerce Cloud (formerly SAP Hybris)

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