Likelihood to Recommend
If you are looking for a consent platform that can be deployed across many domains and is managed from one place this is the product for you. On the other hand, if you have just one page to put the cookie consent banner on, there are definitely cheaper solutions out there.
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I strongly recommend it for general management of personal data privacy programs and risk and contract management, it complies with all major world legislation in addition to being easy and fast. Not recommended for data discovery still requires refinement.
Read full review Pros Easy-to-use UI - straightforward navigation, minimal issues Simple implementation when it comes to tagging Helpful support team when issues arise (that rarely happens, however) Read full review Reputable website scanner, which verify and screen the traffic. The data mapping from OneTrust is another merit, very articulate. OneTrust offers the required assessment automation, very outstanding. Finally, OneTrust has the breach scan, and incident response. Read full review Cons Enterprise company management in order to get access at market level Reporting at market level Read full review There are irritating inconsistencies in the user interface between the various modules Reporting capabilities are limited The platform does not reveal its secrets easily. You will be rewarded if you can allocate a team member to specialize on the platform. Read full review Usability
As stated, the UI is rather easy to navigate and it serves its intended purpose. Pulling tags from the Evidon UI is straightforward, and implementation issues are quite rare.
Read full review Reliability and Availability
We have used a shared hosted tenant managed by OneTrust for over three years with only one instance of a lengthy (4+ hours) unexpected outage which happened years ago.
Read full review Performance
We selected a European hosting location based on our initial use case, however, our usage of the OneTrust platform has expanded globally to where the majority of users sit in the Americas or Asia-Pacific regions. There is a noticeable lag when navigating the platform for users located far away from the hosting location.
As a user, you can mitigate any sluggish response time by the aggressive use of multiple browser tabs. I commonly have one tab open on an Inventory detail screen, another tab on an Assessment window, and maybe another tab on a customized inventory list screen. If one tab is slow I hop to another tab and work on that tab while the first tab responds.
Read full review Support Rating
Ease-of-use, straightforward, rarely has any issues.
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Both our customer rights access and cookie consent advisors were responsive and helpful in getting us trained on using the platform and the various assets implemented on our website. We had multiple training sessions that were more than enough in getting all of the users on our team familiar with what we needed to do.
Read full review Online Training
An implementation specialist worked with us remotely during our initial deployment. Due to the diverse geographic locations of my organization's participants, the implementation and training had to be done remotely (this was before COVID-driven remote work).
The implementation specialist was knowledgeable and helpful but to really get full benefit from the platform I encourage organizations to dedicate a specialist within your company to really study and learn the platform.
Read full review Implementation Rating
The initial process is not clear but after the first cookie banner all others are faster to implement.
Read full review Alternatives Considered
It offers less customization.
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OneTrust is more focused on providing an assessment platform than a vendor risk monitoring platform. This difference is why we chose OneTrust. For some, this will be a failure of the product. However, if you take the time to define risk for your organization based on the sensitivity of the data and the inherent risks of a vendor based on infrastructure you will create a unique and understandable metric for risk according to your organization. This adaptability is the strongest feature of OneTrust.
Read full review Scalability
The platform has exceptional capabilities to customize the user interface, reports, and recorded information. In most cases, the customization can be compartmentalized so that if the customization performed for Department A is determined to not impact Department B, the customization can be hidden from Department B.
We have four different departments using the IT Risk Management module. Three departments share their work in what we call the 'shared data risk management zone'. Another department is using IT Risk Management for a bespoke portfolio risk management task, and the customization for this department is largely hidden from the other departments.
Read full review Return on Investment the percentage of people allowing for cookies is around 50% Read full review Populates metadata into a centralized and easily searchable data catalog. Ensures data regulatory requirements are understood. Orchestrates data governance activities. Monitors and flag violations across our data ecosystem. Read full review