Likelihood to Recommend All of our applications server in the new company that we bought are windows based, despite that there are other alternative to build the report and dashboard, it is something that has worked wonder for us, apart from it is only available in Windows and indexing data that might eat the resource, I still see the application as one of the major player for reporting
Read full review My area covers our general ledger accounting. Let me tell you how much I appreciate that Eagle will fully track the entire journal entry of a sales transaction! Our previous ERP provider did not track the Cost of Goods Sold and Sales Tax portion of a sales. It was really labor-intensive to fill the missing gaps. Switching to Eagle N Series has saved the company up to 40% in various labor costs because the reporting is accurate and detailed.
Read full review Pros Consolidate data from several data sources Low to no code report generation Configurable Read full review Mobile applications like Mobile Manager, Mobile Lookup, and Pricing Planner put resources in the palm of your hand to use in the store, at trade shows, or at your competition. Eagle N has powerful promotional tools with Dynamic Promotions to keep your Marketing fresh and current. By combining Compass Analytics with Eagle N you can create almost any query, simple of difficult. This powerful tool lets you simplify difficult research, you can easily find a customer's receipt from ten years ago. Functions like ITR (Inventory Tracking Record) ICL (Inventory Change Log) let you quickly determine the electronic history of a sku. It allows you to see what, why, how and who changed a record. Read full review Cons This is bound for Windows OS, hard to find similar alternative on other OSs Be careful in Indexing your data, as it will consume resources Read full review Adding the same SKU in 2 different lines does not work in Eagle N Series. In the IMU function, I would like to have the SKU field drill down to show the last 5 SKUs I was working on. I would like to see the check printing feature simplified. I would like to have more choices of fields that could print on our invoices. In POS, it would be nice to have an easy viewer available to see what A/R customers owe. Read full review Likelihood to Renew Eagle N series is a great tool. It really compliments the Eagle 4 Windows. The additional features are really nice to have. You can never have too much information. It helps me make better, wiser decisions. Eagle N allows compass functions without having to leave what function I'm in and see the additional information. GREAT TOOL!
Read full review Usability There is a lot of information provided in Epicor. From Simple viewers to detailed information for the owner of the company, there is a lot of information. Also, let me mention, the Audit information. From a simple sku change to deletions, everything is recorded in an audit trail. It really helps to stop a thief or simply help you see what you did so you can undo it. Epicor also has a great security system. Their security bits allow you to decide who can perform what function. There are a lot of options to the funtions. This allows you to customize functions to your operation. We are not all alike!
Read full review Support Rating When I call in for support, they connect to my problem, view my computer with me and walk me through a solution and fixing the problem. They educate you and explain in simple terms what they are doing, how and why they fix it. This way, you understand and feel more confident moving forward and I am more efficient using the functions next time. They really are very patient.
Read full review Implementation Rating The process, from my point of view, was handled very well. It was a smooth transaction with lots of support both on site and by phone. All questions were answered and everything was explained each step of the way. A lot of information and support were provided including decisions on options and securities.
Read full review Alternatives Considered We tried to explore other options but we didn't explore other options too long as it will risk our business process and business outcome, as what we want from the processes in both reports and dashboard are giving us a satisfactory result, so familiarity is why we still using it till today and some foreseeable future
Read full review We were already Eagle customers when a guru from our parent company recommended we switch some of the computers on the system over to N Series. Now that I primarily use N Series, it is especially when I find myself on a computer that does not have it, that I realize how much more intuitive N Series seems to be set up.
Read full review Return on Investment Without the application, our lending business will be in complete stop, as our applications are wrote in Windows based We are processing 300 Loans/Month, taking it as $10000 per loan, having this not working properly will cost potential $150.000 revenue Read full review Epicor does provide almost a real time reporting dashboard so we have insight into our sales data and numbers necessary to make price changes if needed that have affected our bottom line and GM. Our insight into certain products and the cost drivers continues to improve with the GM detail capabilities in business advisor. Read full review ScreenShots