Custify vs Pendo.io | TrustRadius

What users are saying about

Score 9.8 out of 10

Based on 10 reviews and ratings

Score 8.6 out of 10

Based on 108 reviews and ratings

Feature Rating Comparison

Custify

Pendo.io

Role-based user permissions

Custify

Pendo.io

API

Custify

Pendo.io

Product usage

Help desk / support tickets

Custify

Pendo.io

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

Custify

Pendo.io

Customer health trends

Engagement analytics

Dashboards

Pros

As many health scores as you want per account on one screen.
As many lifecycles as you want per account on one screen.
Lots of health history information per client on one screen.
Very easy usage for team collaboration.

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Verified User

Employee in Sales

Telecommunications Company, 501-1000 employees

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High-quality analytics.
Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.

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Jeremy Robinson

Support Community Manager

ConvercentComputer Software, 51-200 employees

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Cons

There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

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Verified User

C-Level Executive in Information Technology

Information Technology & Services Company, 1-10 employees

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I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
I'd love for them to expand their integrations with other programs that support product managers.

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Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Pendo.io 9.1

Based on 2 answers

We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.

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Director of Product Experience

Weave EducationEducation Management, 11-50 employees

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Usability

Custify 8.0

Based on 1 answer

Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

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Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

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Pendo.io 9.9

Based on 4 answers

Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system

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Technical Product Analyst

APS PayrollComputer Software, 51-200 employees

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Support Rating

Custify 10.0

Based on 1 answer

Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

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Verified User

C-Level Executive in Corporate

Computer Software Company, 11-50 employees

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Pendo.io 5.8

Based on 7 answers

They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 201-500 employees

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Online Training

No score

No answers yet

No answers on this topic

Pendo.io 9.1

Based on 1 answer

The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.

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Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Pendo.io 9.0

Based on 2 answers

Use Segment to install and cut developers out of the work cycle!

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Verified User

Project Manager in Product Management

Computer Software Company, 51-200 employees

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Alternatives Considered

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.

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Maria-Mirabela Ganta

Marketing Coordinator

SocialinsiderInformation Technology & Services, 1-10 employees

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Pendo.io far and away blows Totango out of the water. While Totango offers in depth usage tracking, it is far behind the experience Pendo provides. Pendo.io is more flexible in what it can track (customizable), offers a far better end user UI/experience, and provides additional features that Totango does not offer (Guides, NPS tracking, etc.). Even Pendo's customer service is better than Totango's. The only place where Totango might have an edge on Pendo.io is in their reporting structure/functionality, which I outlined earlier.

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Verified User

Account Manager in Customer Service

Computer Software Company, 51-200 employees

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Return on Investment

Positive impact on churn reduction.
Easy view of the customer onboarding progress.
Playbooks make contacting a specific group of clients very easy.

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Customer Success Lead

Referrizer LLCMarketing & Advertising, 51-200 employees

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95% reduction in required dev resources, freeing them up for more product development
Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.

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Jonathan Slavuter

UX / Product Designer

Conductor, Inc.Internet, 201-500 employees

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Screenshots

See All (3) Custify Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Custify Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Pendo.io Editions & Modules

Edition

Free	Free
Team	Contact sales team
Pro	Contact sales team
Enterprise	Contact sales team

Additional Pricing Details

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Rating Summary

Custify

Pendo.io

Custify

Pendo.io

Custify

Pendo.io

Custify

Pendo.io

Custify

Pendo.io

Custify

Pendo.io

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