Customericare Live Chat vs. Freshchat
Customericare Live Chat vs. Freshchat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Customericare Live Chat | Small Businesses (1-50 employees) | Live Chat by CustomerICare is free software for online sales and support. It features a live chat window, automated lead generation capabilities, real-time web analytics. It also allows video and audio chats. | $0 Per User per Month | |
Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user |
Customericare Live Chat | Freshchat | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | When choosing Prestige Plan, along with additional features, customers get a personal Success Manager assigned. | — | ||||||||||||||
More Pricing Information |
Customericare Live Chat | Freshchat | ||||||||||||
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Chat Analytics and Reports |
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Customericare Live Chat | Freshchat | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customericare Live Chat | Freshchat | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (2 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Customericare Live Chat | Freshchat | |
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Likelihood to Recommend | CustomerICare No answers on this topic | Freshworks Inc |
Pros | CustomerICare No answers on this topic | Freshworks Inc |
Cons | CustomerICare No answers on this topic | Freshworks Inc |
Likelihood to Renew | CustomerICare No answers on this topic | Freshworks Inc |
Usability | CustomerICare No answers on this topic | Freshworks Inc |
Support Rating | CustomerICare No answers on this topic | Freshworks Inc |
Implementation Rating | CustomerICare No answers on this topic | Freshworks Inc |
Alternatives Considered | CustomerICare No answers on this topic | Freshworks Inc |
Return on Investment | CustomerICare No answers on this topic | Freshworks Inc |
ScreenShots | Customericare Live Chat Screenshots |