Cyara CX vs. Genesys Cloud CX
Cyara CX vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cyara CX | Enterprise companies (1,001+ employees) | Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems like IP telephony, IVR applications etc. It also continuously monitors availability and performance of your IVR and contact center systems to let you know in advance of any adjustments that need to be… | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Cyara CX | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Cyara CX | Genesys Cloud CX | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cyara CX | Genesys Cloud CX | |
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Small Businesses | No answers on this topic | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | PRTG Score 8.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | PRTG Score 8.5 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cyara CX | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Cyara CX | Genesys Cloud CX | |
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Likelihood to Recommend | Cyara No answers on this topic | Genesys |
Pros | Cyara No answers on this topic | Genesys |
Cons | Cyara No answers on this topic | Genesys |
Likelihood to Renew | Cyara No answers on this topic | Genesys |
Usability | Cyara No answers on this topic | Genesys |
Reliability and Availability | Cyara No answers on this topic | Genesys |
Performance | Cyara No answers on this topic | Genesys |
Support Rating | Cyara No answers on this topic | Genesys |
In-Person Training | Cyara No answers on this topic | Genesys |
Online Training | Cyara No answers on this topic | Genesys |
Implementation Rating | Cyara No answers on this topic | Genesys |
Alternatives Considered | Cyara No answers on this topic | Genesys |
Contract Terms and Pricing Model | Cyara No answers on this topic | Genesys |
Scalability | Cyara No answers on this topic | Genesys |
Professional Services | Cyara No answers on this topic | Genesys |
Return on Investment | Cyara No answers on this topic | Genesys |
ScreenShots | Cyara CX Screenshots | Genesys Cloud CX Screenshots |