What users are saying about
44 Ratings
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Top Rated
202 Ratings
44 Ratings
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Score 8.2 out of 100

LogicMonitor

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Top Rated
202 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • Darktrace is rated higher in 1 area: Support Rating
  • LogicMonitor is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.9

Darktrace

69%
8 Ratings
8.6

LogicMonitor

86%
128 Ratings

Likelihood to Renew

Darktrace

N/A
0 Ratings
8.5

LogicMonitor

85%
5 Ratings

Usability

Darktrace

N/A
0 Ratings
8.0

LogicMonitor

80%
29 Ratings

Availability

Darktrace

N/A
0 Ratings
9.1

LogicMonitor

91%
1 Rating

Performance

Darktrace

N/A
0 Ratings
9.1

LogicMonitor

91%
1 Rating

Support Rating

9.4

Darktrace

94%
4 Ratings
8.2

LogicMonitor

82%
113 Ratings

In-Person Training

Darktrace

N/A
0 Ratings
8.2

LogicMonitor

82%
1 Rating

Online Training

Darktrace

N/A
0 Ratings
7.3

LogicMonitor

73%
1 Rating

Implementation Rating

Darktrace

N/A
0 Ratings
9.1

LogicMonitor

91%
5 Ratings

Configurability

Darktrace

N/A
0 Ratings
9.1

LogicMonitor

91%
1 Rating

Contract Terms and Pricing Model

Darktrace

N/A
0 Ratings
6.8

LogicMonitor

68%
4 Ratings

Ease of integration

Darktrace

N/A
0 Ratings
7.3

LogicMonitor

73%
1 Rating

Product Scalability

Darktrace

N/A
0 Ratings
9.1

LogicMonitor

91%
1 Rating

Professional Services

Darktrace

N/A
0 Ratings
7.0

LogicMonitor

70%
3 Ratings

Vendor post-sale

Darktrace

N/A
0 Ratings
9.1

LogicMonitor

91%
1 Rating

Vendor pre-sale

Darktrace

N/A
0 Ratings
9.1

LogicMonitor

91%
1 Rating

Likelihood to Recommend

Darktrace

I think if you manage a large number of mailboxes, you need a reliable solution to protect corporate email from any threat. This solution uses AI to analyze emails to check if they're safe or if it's a risk for the organization. It has a good UI (all in English), and the more you're using it, the more you get. There are a lot of metrics and indicators to help the email security admin.
Read full review

LogicMonitor

LogicMonitor is a great and easy to use monitoring software. It is not a heavy utilization product or an agent based product which allows you to isolate it from the environment. It is great for basic monitoring. Because it can leverage API's, it can read Active Directory as well as configs on switches.
Read full review

Pros

Darktrace

  • Monitors your network for unusual behaviour; as it learns what is normal for your network, you don't need to worry too much about things that are normal for your organisation, but might be considered odd in other places, triggering as alarms. It can also detect more subtle changes such as a device accessing a server but at an unusual time.
  • There are a large number of models that are used to create the alerts, which can all be customised, and you can also create your own from scratch, to allow you to tailor it perfectly to your situation.
Read full review

LogicMonitor

  • The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
  • The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
  • The UI is quick.
  • The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.
Read full review

Cons

Darktrace

  • Really had a poor time of identifying devices and what the device's purpose was - a simple nmap scan did a better job. The problem is they expect you to fine-tune the results - which is exactly what you would expect - but day one it found over 2,000 servers (and I only have 112).
  • Really had a hard time separating network traffic into locations - I use distinct subnets for my buildings, but there was no good way to create a logical map of my traffic internally. Did not garner a sense of trust that it was seeing everything.
  • Sat through a few "analyst" reports - which showed me possible threats in my environment. I am already using a few open source tools, and they actually found more than the analyst reports. Also, there was no way to get the reports on your own - you had to work through their analysts to get the information.
Read full review

LogicMonitor

  • Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
  • Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
  • It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
Read full review

Pricing Details

Darktrace

Starting Price

Editions & Modules

Darktrace editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    LogicMonitor

    Starting Price

    $0

    Editions & Modules

    LogicMonitor editions and modules pricing
    EditionModules
    Pro (up to 199 devices)Contact sales team1
    Enterprise (200+ devices)Contact sales team2
    Website MonitoringContact sales team3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.

    Pricing Info

    Likelihood to Renew

    Darktrace

    No answers on this topic

    LogicMonitor

    This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
    Read full review

    Usability

    Darktrace

    No answers on this topic

    LogicMonitor

    Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
    Read full review

    Support Rating

    Darktrace

    Darktrace support is excellent in my experience. They send a competent engineer on-site to provide on-boarding training. They were also very responsive in responding to questions and concerns. Having an individual point of contact who is a competent network and security engineer is not a common experience, at least for me.
    Read full review

    LogicMonitor

    The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
    Read full review

    In-Person Training

    Darktrace

    No answers on this topic

    LogicMonitor

    Add good training
    Read full review

    Online Training

    Darktrace

    No answers on this topic

    LogicMonitor

    The training is good but room to improve
    Read full review

    Implementation Rating

    Darktrace

    No answers on this topic

    LogicMonitor

    The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
    Read full review

    Alternatives Considered

    Darktrace

    The Darktrace user interface was improved. Darktrace provides more metrics and more info to decide if an email is malicious or not in doubt case. Darktrace provides a lot of info about the email being analyzed, if there was a previous communication between both parts before for example, it's so easy to deploy.
    Read full review

    LogicMonitor

    We actually use both. We use LogicMonitor for the actual monitoring and alerting of our systems and Sumo Logic for aggregating the logs and finding "patterns" or providing some sort of audit trail. In my mind they are two different systems and should be used as such, even with some similarities.
    Read full review

    Contract Terms and Pricing Model

    Darktrace

    No answers on this topic

    LogicMonitor

    LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project. Worth every penny.
    Read full review

    Professional Services

    Darktrace

    No answers on this topic

    LogicMonitor

    Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
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    Return on Investment

    Darktrace

    • Darktrace is covering some lack of security issues.
    • Darktrace helps the company to follow some compliance obligations.
    • Darktrace can't solve all issues. It needs to work with other Security tools (e.g Splunk).
    Read full review

    LogicMonitor

    • LM Visuals i.e. graphs, dashboards, reporting has had a major impact on clients renewing.
    • Single pane of glass for monitoring allows us to remove older vulnerable monitoring solutions and cut costs.
    • Cloud based monitoring that is cheaper to scale then relying on additional addons offered by cloud vendors.
    Read full review

    Screenshots

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