Likelihood to Recommend Experience where Dashlane is well suited. A remote work environment organization with many remote employees needs a secure way to store and share passwords. Dashlane's cross-platform functionality and secure password sharing enable users to access necessary accounts without compromising security. The area where Dashlane is less appropriate. Highly restricted offline environment- Sometimes, an organization operates in a highly secure environment with limited or no internet. Dashlane requires the internet to work, so an offline mode may be a significant upgrade.
Read full review It's well suited for large and medium-sized companies looking to increase their security and comply with local regulations. Smaller companies probably wouldn't see the same benefit because the cost of convenience wouldn't be as attractive. Anyone handling credit card information, medical information, or secure customer information could greatly benefit from this solution.
Read full review Pros Ensuring secure & unique passwords created for each account. Allowing the company to see a "security score" of how secure the team's password management is. Sharing passwords securely between employees. A "vault" for storing other secure information (notes, credit cards, etc.) Free Hotspot Shield VPN included in our tier of accounts. Read full review Works well with the free Authpoint client and the OpenVPN clinet. Token management is simple and hosted completely in the cloud to reduce overall complexity Setup was simple and and staighforward Suppports several authentication methods we have used both RADIUS and SAML effectively, but ADFS, IDP, RDWeb, and RESTful API, and other custom apps are supported. Geofencing for RDP has been very useful as it is independant of our firewall geofencing. This is quite useful for organizations like us who do not Geofence at at the firewall level so as to provide global access to resources on the DMZ. Read full review Cons The software will often mix up some of the passwords we use on sites that have similar addresses. Some users have complained that the interface is confusing. We build web forms within a web-based application. The software does not do a good job of ignoring fields on those forms and tries to auto-populate information into them while we are building them. Read full review Integration with on-premise AD is not working, even after speaking with the support team, it could not get resolved. There is no better documentation on this topic as well Integration with Azure AD is not supported without the presence of on-prem AD Logs information is not precious, it provides a generic code in some cases, making it harder to troubleshoot. The Watchguard AuthPoint App in AppStore has some issues, after it's activated there is no approval request being sent to the phone, and there is no way to troubleshoot this, the only way to make it work is by uninstalling the app and reinstalling it again. Read full review Likelihood to Renew It has served us very well until now and at the pricepoint it doesn't make us second guess our current relationship.
Read full review Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
Read full review Usability Have used
LastPass and
1Password , as well as iCloud Keychain (now Passwords in iOS 18).
LastPass is terrible; the interface/experience is bad overall.
1Password is much better than
LastPass but is too robust, and the Apple Keychain/Passwords App is a little too simple. I'm a former Apple and a fanboy, so if and when they improve the Passwords app and bring in the stored payments/secured notes and password generator into the app itself, it'll be the app to beat for Dashlane for me. For my enterprise usage, though, Dashlane is the clear winner.
Read full review After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
Read full review Reliability and Availability It failed a couple of times for a period of an hour or so, where systems were down.
Read full review Performance Never had a problem with Authpoint servers.
Read full review Support Rating We've had no issues with Dashlane. I can't speak to their customer service because I have not personally needed to contact them. I guess that speaks about their product if we've not had any issues to reach out about. Great for supporting data/information on multiple platforms that are shared among team members.
Read full review WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
Read full review In-Person Training It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
Read full review Online Training We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
Read full review Implementation Rating the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
Read full review Alternatives Considered Dashlane’s customer support is often rated higher, providing more responsive and helpful assistance.
LastPass has a slightly steeper learning curve than Dashlane, but it offers more flexibility with user permissions, which can benefit teams. Dashlane includes unlimited passkey support and a clean breach history, while
LastPass is more accommodating for smaller teams.
Read full review I would slot Authpoint (as a product) as better than ESET but not Duo. ESET has the same limitations as Watchguard in the OTP support. It also is an on-prem installed console rather than a cloud, which increases cost and maintenance requirements. The duo now supports standard OTP for admin accounts, so it can be managed by a team. Duo support however leaves a lot to be desired and gives Watchguard the edge
Read full review Scalability We are a medium-sized company. We don't need rapid scaling.
Read full review Return on Investment Dashlane tremendously enhances our firm's security of sensitive data on the individual and team user levels. Utilizing Dashlane dramatically simplifies onboarding new team members. We can easily share key information and confirm that the new members have access to the things they need, reducing the time needed to complete the onboarding process. When offboarding a team member, Dashlane is equally essential to our team. It allows us to ensure that key credentials and information are shared with the right team members and that parting members can download their personal data and transition to their own accounts with minimal stress. As a small firm, Dashlane allows us to manage our sensitive data effectively without the expense of a separate IT team. This gives us peace of mind and confidence to focus our resources on other tasks. Read full review Our end uses found this product very easy to use. Using one overview session, I have not had to follow up with users to access the product. Once deployed, other users in our environment heard about the ease of use. We then had a 25% increase in requests for the product. This product has added to the overall satisfaction of users having to work offsite, attend conferences and other travel while still being able to stay connected to their work product. Read full review ScreenShots Dashlane Password Manager Screenshots WatchGuard AuthPoint Screenshots