What users are saying about
50 Ratings
50 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Datto

Datto works well for smaller shops that just need something that will work without needing a great deal of day to day work on it. I only login to the device periodically to see where we stand on space and occasionally when we need to restore something. The offsite datacenter backup which is hosted by Datto works well for us particularly as we do not have our own offsite tech to use. In larger departments other solutions will possibly win out based on required features and setups but for the 1-10 man IT departments the Datto solutions fit in well.
Matthew Fex profile photo

Pros

Datto

  • Datto is an "All-In-One" failover protection for someone's business. It gives the owners peace of mind, as it backs up every piece of data housed on a server and stores that image, not only locally, but in the cloud as well.
  • I have recently seen where a Client lost their server to a Motherboard failure, and actually forgot they had Datto, and upon calling us for a 911 fix we simply logged into their Datto and spun up a Virtual Copy of their Server before it crashed, and they were able to continue with their business for a few days like nothing had happened while we got their physical server back online. That is what is meant by Business Continuity.
  • Datto is easy to set up and deploy. They create a "Mirror" image of a covered device (usually a server) every hour, and at the end of the day will send the latest image to the cloud for Offsite Backup.
Mike Hernandez profile photo

Cons

Datto

  • Money: Datto SIRIS is somewhat expensive.
  • Sales model. Datto only sells SIRIS devices through third-party VARs, not directly. As the administration of the device is very simple, it can be hard to understand the need for VAR involvement.
  • Notifications can be finicky. Datto can be configured to send various notification emails to administrators, but notifications do not always contain accurate information on the backup status.
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Likelihood to Renew

Datto

Datto 10.0
Based on 1 answer
I trust the product and service and am satisfied with the direction of the company
Franz Josef Bautista profile photo

Usability

Datto

Datto 10.0
Based on 1 answer
Usability is great. The web interface is simple and easy to use. While various options are available for client backups, it is very easy to re-use settings of the existing client, so adding new clients is a very fast process. Configuration of the agent on the client-side cannot be easier as well. Datto dashboard provides an overview of the client status, and email notifications can be configured for various events.
No photo available

Support

Datto

Datto 9.0
Based on 3 answers
As I gave the Datto appliance a 10, without question there is room for improvement when it comes to dealing with people. Sometimes there are issues with any manmade device, and the poor soul who answers the phone may not have all the answers we need, so we may be bounced around from time to time to different techs. Nothing too bad though, which is why I gave them a 9, as everyone has a little room for improvement.
Mike Hernandez profile photo

Alternatives Considered

Datto

Compared to Solarwinds or EMC Avamar, Datto is more improved, and it's much better at business continuity. Both tools are only cloud-based backup services, but Datto has the option of the local backups as well, which is more efficient for disaster scenarios. Datto has many more options for restores, and is better developed and user-friendly.
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Return on Investment

Datto

  • For a business that has been hit by crypto malware, [this is worth] the price of the business.
  • Peace of mind knowing that all your files are protected all the time.
  • Very easy to setup and once it's installed there is no hassle.
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Pricing Details

Datto

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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