What users are saying about
94 Ratings
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Score 8.5 out of 100
31 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
6.7
NinjaOne (formerly NinjaRMM)
Organize and prioritize service tickets
Autotask PSA
8.2
NinjaOne (formerly NinjaRMM)
Expert directory
Autotask PSA
7.0
NinjaOne (formerly NinjaRMM)
Service restoration
Autotask PSA
3.3
NinjaOne (formerly NinjaRMM)
Self-service tools
Autotask PSA
6.6
NinjaOne (formerly NinjaRMM)
Subscription-based notifications
Autotask PSA
7.6
NinjaOne (formerly NinjaRMM)
ITSM collaboration and documentation
Autotask PSA
6.8
NinjaOne (formerly NinjaRMM)
ITSM reports and dashboards
Autotask PSA
7.5
NinjaOne (formerly NinjaRMM)

ITSM asset management

Autotask PSA
7.7
NinjaOne (formerly NinjaRMM)
Configuration mangement
Autotask PSA
7.7
NinjaOne (formerly NinjaRMM)
Asset management dashboard
Autotask PSA
7.3
NinjaOne (formerly NinjaRMM)
Policy and contract enforcement
Autotask PSA
8.2
NinjaOne (formerly NinjaRMM)

Change management

Autotask PSA
7.8
NinjaOne (formerly NinjaRMM)
Change requests repository
Autotask PSA
8.1
NinjaOne (formerly NinjaRMM)
Change calendar
Autotask PSA
6.5
NinjaOne (formerly NinjaRMM)
Service-level management
Autotask PSA
8.7
NinjaOne (formerly NinjaRMM)

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
Steve Ricketts | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • I would really like the Dark Mode they have been promising on their roadmap for some time
  • The ability to have multiple technicians connect to a splashtop session would be nice
  • The ability to configure all splashtop settings through the main console would be helpful
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Support Rating

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) 9.7
Based on 8 answers
NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
Jon Quincy | TrustRadius Reviewer

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
Anonymous | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • Ninja allows us to run without active directory which is a very positive impact on ROI
  • The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
  • Ninja includes Teamviewer which is a powerful remote management tool by itself
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autotask PSA Editions & Modules

Additional Pricing Details

NinjaOne (formerly NinjaRMM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaOne (formerly NinjaRMM) Editions & Modules

Edition
Pay-as-you-go$3.001
  1. per device per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autotask PSA
9.5
NinjaOne (formerly NinjaRMM)
9.5

Likelihood to Renew

Autotask PSA
9.0
NinjaOne (formerly NinjaRMM)

Usability

Autotask PSA
9.0
NinjaOne (formerly NinjaRMM)
8.0

Support Rating

Autotask PSA
8.4
NinjaOne (formerly NinjaRMM)
9.7

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