Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.
Our previous system was N-able RMM and while it was a good tool, the current version of Datto RMM has been better in most aspects. I personally have not used N-able in a few years and would not be able to go into too much detail about how they currently compare.
I feel like we only scratched the surface with what ConnectWise Automate (formerly LabTech) could do. I don't remember seeing Connectwise have the ability to auto-update or install apps automatically for you from a selection of managed apps. I do love the simplicity of …
Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need …
Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless …