Desk.com (discontinued) vs. HelpDesk
Desk.com (discontinued) vs. HelpDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
HelpDesk | N/A | From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.… | $19 per agent/month |
Desk.com (discontinued) | HelpDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | HelpDesk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Desk.com (discontinued) | HelpDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | HelpDesk | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | HelpDesk | |
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Likelihood to Recommend | Discontinued Products | LiveChat No answers on this topic |
Pros | Discontinued Products | LiveChat No answers on this topic |
Cons | Discontinued Products | LiveChat No answers on this topic |
Likelihood to Renew | Discontinued Products | LiveChat No answers on this topic |
Usability | Discontinued Products | LiveChat No answers on this topic |
Reliability and Availability | Discontinued Products | LiveChat No answers on this topic |
Performance | Discontinued Products | LiveChat No answers on this topic |
Support Rating | Discontinued Products | LiveChat No answers on this topic |
Implementation Rating | Discontinued Products | LiveChat No answers on this topic |
Alternatives Considered | Discontinued Products | LiveChat No answers on this topic |
Return on Investment | Discontinued Products | LiveChat No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | HelpDesk Screenshots |