Desk365 vs. Oracle Fusion Service
Desk365 vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk365 | N/A | Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that enables users to deliver customer service through channels like Microsoft Teams, Email, and Web Forms/Widgets. Desk365 automates repetitive work with a web app that comes with a unified inbox to manage customer conversations. Desk365 can be configured to work as an internal IT support desk as well. Desk365 is free for up to 3 active agents. With Desk365, users can:… | N/A | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
Desk365 | Oracle Fusion Service | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk365 | Oracle Fusion Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk365 | Oracle Fusion Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk365 | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.1 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.6 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Desk365 | Oracle Fusion Service | |
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Likelihood to Recommend | Desk365 No answers on this topic | Oracle |
Pros | Desk365 No answers on this topic | Oracle |
Cons | Desk365 No answers on this topic | Oracle |
Likelihood to Renew | Desk365 No answers on this topic | Oracle |
Usability | Desk365 No answers on this topic | Oracle |
Reliability and Availability | Desk365 No answers on this topic | Oracle |
Performance | Desk365 No answers on this topic | Oracle |
Support Rating | Desk365 No answers on this topic | Oracle |
In-Person Training | Desk365 No answers on this topic | Oracle |
Implementation Rating | Desk365 No answers on this topic | Oracle |
Alternatives Considered | Desk365 No answers on this topic | Oracle |
Scalability | Desk365 No answers on this topic | Oracle |
Return on Investment | Desk365 No answers on this topic | Oracle |
ScreenShots | Oracle Fusion Service Screenshots |