Dialpad Ai Sales Center vs. Orum

-I recommend Dialpad if you are in sales or Customer Service -Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team -This is also a great tool for training and acclimating new employees -Overall, I believe Dialpad can be used in any industry

Incentivized

Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.

• Speed of the messages that are sent are excellent!
• The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
• The saving of information so i dont have to retype everything over again

• Great AI notes are captured during the call
• presents useful information in preparation for each call
• great historical information available after the fact
• useful integration to other platforms such as Salesforce, Outreach, and LinkedIn

Incentivized

• The transcript of Voice intelligence AI works good but can be improved
• When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
• Sometimes I encountered Voice delay even when with good internet connection
• Rest everything seems fine. Dialpad has everything we need.

• Nothing glaring
• I highly recommend dialing via cell (an easy option), versus dialing through browser, for best reception and call quality. But they recommend this. Not a "weakness."

We love using Dialpad and will continue to use it

Very easy to use and simple to integrate. The process of moving from a trial to paid customer is virtually nothing.

So far, the engineering support has been great and they are open to feedback, which is great to see from a young company.

I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.

Incentivized

We looked at other tools like Connect-And-Sell. Orum is the only one with such a low cost, due to using AI as opposed to overseas call centers.

• It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
• I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues

• Overall Orum allows us to increase our call volumes and tactically decide how to handle our call logs for the day.
• I can determine how to call into my individual sequences according to the design and strategy of each sequence.

Incentivized