Diligent One Platform offers a unified solution for Governance, Risk, and Compliance (GRC) management, providing a comprehensive overview of risks and insights in one place.
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Ventiv IRM
Score 7.4 out of 10
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Ventiv IRM is integrated risk management software designed to provide the insights needed to monitor and lower the user's Total Cost of Risk (TCoR). It features real-time analytics for decision support by integrating data from internal and external sources in one system while connecting risk mitigation activities across the business.
We are very happy with the tool, especially the flexibility> it was very easy for us to start with audits which we already do and move to controls and Risks from there. Most other tools try to force a methodology on you. It is very well suited for companies that want to start somewhere and grow from there
Ventiv IRM works great for companies with a large number of sources of data, record management, and reporting needs. The system will be able to handle multiple users, processes, or other functions that a large company may need. Ventiv IRM would not be a good fit for companies that may not be large enough to justify the cost of a powerful platform like IRM.
Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.
Support Portal allows direct access to support tickets, their status, and having programmers/developers reach out directly to me to clarify my requests.
Taking a big project and putting it into smaller, measurable pieces that move the project from beginning to end.
Setting up a new Advance Query report - sometimes I run into glitches
When creating/implementing a match merge, the two claims that are set to merge, need to be typed EXACTLY the same (UPPERCASE & lowercase matching on both, if one is all caps and the other is lowercase, the match merge is not successful)
I do wish there was a way to self-match two claims instead of waiting for the match merge.
Very usable. The team is always suggesting "tweaks" that allow for easier flow, better understanding of the information needed. This even includes in moving categories/sections in a records around so that the flow of the record is better
HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
Support will reach out to me and I LOVE that. Often I want to show them what I see and they have always been willing to jump on a Teams meeting so I can do that. This has also helped me understand how to explain things better (support speak). This has led to closing tickets, completing projects sooner.
We’re pretty satisfied with the implementation offering and the reading experiences provided. With our quarterly audits, this tool has made the task much more accessible. The outcome of version control of documents is easy to accomplish, and gathering all the records in one place makes it more accessible.
The actual implantation was not good. The system is fully customizable so Ventiv was ready to give us what we wanted; however, we never had a system so we didn't fully understand what we wanted. Since then, we hit "reset" and we are steadily moving forward.
I'm excited about diligent due to the fact that they provide many tools to support compliance through use of analytics and testing processes. We also use FloQast, for which I'm an advocate for, however I'm not sure they have expanded yet to support analytics and testing. I don't have any further experience with other products
While Ventiv IRM is a bit more expensive than another platform we have used and evaluated, we get a lot of value that helps us make informed risk management decisions. The system works for us, and not the other way around. We're able to use integrations from other sources (such as Navex for reporting and our TPA, and Gallagher-Bassett for financial claim information). The system is easy to use, update, and manage, which is helpful too.
A lot of time and efficiency has been saved for my team as we continue to find different ways to automate tests, continuous monitoring projects, etc. We have been able to shift our focus on enhancement projects that previously had been on the back burner until we had switched to the Diligent One Platform.
