What users are saying about
2 Ratings
141 Ratings
2 Ratings
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Score 8 out of 100
141 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

SAP CRM

A perfect scenario to use [SAP] CRM tool would be with the intention of improving efficiency, speed, and creativity when selling products and services through marketing or improving the response time to customer concerns and providing quick solutions to their problems.
Magly Jhonson | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
SAP CRM
8.5
Customer data management / contact management
Dimelo
9.0
SAP CRM
8.9
Workflow management
Dimelo
9.0
SAP CRM
9.0
Territory management
Dimelo
9.0
SAP CRM
8.2
Opportunity management
Dimelo
9.0
SAP CRM
7.8
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
SAP CRM
8.7
Contract management
Dimelo
9.0
SAP CRM
8.4
Quote & order management
Dimelo
9.0
SAP CRM
8.6
Interaction tracking
Dimelo
9.0
SAP CRM
8.7
Channel / partner relationship management
Dimelo
8.0
SAP CRM
8.4

Customer Service & Support

Dimelo
8.0
SAP CRM
8.1
Case management
Dimelo
8.0
SAP CRM
8.5
Call center management
Dimelo
8.0
SAP CRM
7.8
Help desk management
Dimelo
8.0
SAP CRM
8.0

Marketing Automation

Dimelo
8.0
SAP CRM
8.1
Lead management
Dimelo
7.0
SAP CRM
8.1
Email marketing
Dimelo
9.0
SAP CRM
8.1

CRM Project Management

Dimelo
8.0
SAP CRM
8.3
Task management
Dimelo
7.0
SAP CRM
7.7
Billing and invoicing management
Dimelo
8.0
SAP CRM
8.6
Reporting
Dimelo
9.0
SAP CRM
8.6

CRM Reporting & Analytics

Dimelo
7.3
SAP CRM
8.6
Forecasting
Dimelo
6.0
SAP CRM
8.7
Pipeline visualization
Dimelo
8.0
SAP CRM
8.4
Customizable reports
Dimelo
8.0
SAP CRM
8.6

Customization

Dimelo
8.5
SAP CRM
8.0
Custom fields
Dimelo
7.0
SAP CRM
8.1
Custom objects
Dimelo
9.0
SAP CRM
8.5
Scripting environment
Dimelo
9.0
SAP CRM
7.8
API for custom integration
Dimelo
9.0
SAP CRM
7.5

Security

Dimelo
8.0
SAP CRM
8.7
Single sign-on capability
Dimelo
8.0
SAP CRM
8.9
Role-based user permissions
Dimelo
8.0
SAP CRM
8.5

Social CRM

Dimelo
9.0
SAP CRM
8.5
Social data
Dimelo
9.0
SAP CRM
8.2
Social engagement
Dimelo
9.0
SAP CRM
8.7

Integrations with 3rd-party Software

Dimelo
8.5
SAP CRM
8.2
Marketing automation
Dimelo
8.0
SAP CRM
8.6
Compensation management
Dimelo
9.0
SAP CRM
7.9

Platform

Dimelo
8.0
SAP CRM
7.8
Mobile access
Dimelo
8.0
SAP CRM
7.8

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

SAP CRM

  • Amazing integration capabilities with every other application out there. There will be no need to create external bridges to connect anything with SAP CRM since, it natively supports almost every application. We use it for ERP integrations as well.
  • Pull any type of reports with whatever data/format/time date range you want. This capability is also robust in SAP CRM, so it you need not spend hours creating reports manually. Reports can be pulled from the console itself.
  • Inbuilt modules are capable of almost any requirement. There are additional modules available as well, which can be installed on top of SAP CRM.
  • Customisability is also one of the great feature of this platform. Multiple variants can be created and saved for later use.
Anonymous | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

SAP CRM

  • SAP CRM Mobility is not successful so it is important to improve on this. Things have gotten much better since SAP acquitted Cyclo which works very well. We would like to see Cyclo expanded beyond sales management and inventory management to handle some of the other capabilities that the SAP CRM Mobility offered. However, Cyclo has brought incredible progress in this area.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dimelo

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
The main reason is ease of integration with other SAP systems (ECC, BW, etc...), but also SAP CRM provides functionality that hasn't evolved as much in other competing CRM systems (mainly Trade Promotion Management and Market Resource Management). Additionally, I'm excited about the direction that SAP is headed with putting their business suite on HANA (in-memory relational database management system) and creating a better user experience with SAP Fiori.
Tom Leddy | TrustRadius Reviewer

Usability

Dimelo

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 8.5
Based on 4 answers
SAP CRM's usability involve tons and tons of use cases. It is not just for one domain, but multiple threads which run in parallel in companies. Ranging from big data analytics to resource management and housing sales data. SAP CRM is capable of all of these and even more. Therefore, it has a huge list of usabilities.
Anonymous | TrustRadius Reviewer

Support Rating

Dimelo

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.5
Based on 5 answers
SAP CRM's support is un-matchable. Whether it be official vendor support or support on online forums, you will find answer to any problem instantly. The vendor has a very customer centric support, and since this tool has a global footprint, you can expect a very good global support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

SAP CRM

SAP CRM is easy to use crm tools with excellent support. Lots of customization is available and increased ROI. High security and easy data analysis and display on dashboards. Builds healthy relation with customers, both pre sales and post sales. Huge variety of patches available depending on industry.
Anonymous | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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