eGain vs. Qualtrics XM for Strategy and Research
eGain vs. Qualtrics XM for Strategy and Research
Product | Rating | Most Used By | Product Summary | Starting Price |
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eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A | |
Qualtrics | N/A | Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform. | $1,500 per user/per year |
eGain | Qualtrics XM for Strategy and Research | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
eGain | Qualtrics XM for Strategy and Research | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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eGain | Qualtrics XM for Strategy and Research | |
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Small Businesses | Sogolytics Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | QuestionPro Score 10.0 out of 10 |
Enterprises | Verint Voice of the Customer Score 9.6 out of 10 | QuestionPro Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eGain | Qualtrics XM for Strategy and Research | |
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Likelihood to Recommend | 7.0 (1 ratings) | 3.8 (169 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (41 ratings) |
Usability | - (0 ratings) | 2.7 (20 ratings) |
Availability | - (0 ratings) | 9.0 (1 ratings) |
Performance | - (0 ratings) | 5.5 (1 ratings) |
Support Rating | - (0 ratings) | 1.6 (21 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
eGain | Qualtrics XM for Strategy and Research | |
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Likelihood to Recommend | ![]() eGain Corporation
| ![]() Qualtrics
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Pros | ![]() eGain Corporation
| ![]() Qualtrics
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Cons | ![]() eGain Corporation
| ![]() Qualtrics
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Likelihood to Renew | ![]() eGain Corporation No answers on this topic | ![]() Qualtrics
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Usability | ![]() eGain Corporation No answers on this topic | ![]() Qualtrics
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Support Rating | ![]() eGain Corporation No answers on this topic | ![]() Qualtrics
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Online Training | ![]() eGain Corporation No answers on this topic | ![]() Qualtrics
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Implementation Rating | ![]() eGain Corporation No answers on this topic | ![]() Qualtrics
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Alternatives Considered | ![]() eGain Corporation
| ![]() Qualtrics
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Return on Investment | ![]() eGain Corporation
| ![]() Qualtrics
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ScreenShots | Qualtrics Screenshots |