Likelihood to Recommend This tool is most usable when used in parallel with Sage's accounting management software, as with other accounting systems it can generate errors, leaving room for other credit card payment processor alternatives to exist and be preferred by other potential users for their overall performance. It is promising the ability to develop transaction reports in summary or detailed form, resulting in a better management of income to then make the distribution of budgets in the company, thus achieving better planning and performance of our work. This service allows the processing of payments through touch screen card devices at POS points of sale without having to be sitting at your laptop, fortunately with face to face payments companies with fixed establishments can get their money faster, which constantly benefits the flow of money.
Read full review It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
Read full review Pros Simple. If you use a Sage accounting product the integration is seamless. PCI compliant. PCI compliance is assured through the provided Trustwave audit. Secure. Keeps all card numbers remotely, none stored locally where they could be exposed by a hack or dishonest employee. Robust. API for integrating into multiple web platforms and extensive reporting capabilities through the secure web portal. Read full review Revel Systems is a very simple POS to operate for our employees They are constantly improving and updating Revel has integrated with COMO Reporting is very straight forward and easy to use Read full review Cons When you are reversing a credit card it just deducts from your total batch for the day. Instead of showing a separate charge out of the account. That can cause confusion if someone else is doing your bank reconciliation. It would be nice is Sage Pay could copy over client emails as well as the address and other information so that you can send that email confirmation of charge without having to go back to pull it up. If Sage could post it as a total deposit instead of each individual charge for the day that would also save time with bank reconciliation. Read full review We experienced multiple system failures when first implementing Revel. Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error. Some reporting limitations that our finance department needed Read full review Likelihood to Renew We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
Read full review Usability It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
Read full review Support Rating We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
Read full review Implementation Rating Not for this one
Read full review Alternatives Considered It plays better with Sage 50. It has better associates should you have an issue. It's reasonably priced.
Read full review Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well. Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage. Read full review Return on Investment By simplifying payment processing and automatically posting payments to their related transactions within our Sage accounting product, it has eliminated a source of friction between sales and accounting. Eliminates clerical errors in recording paymens. Eliminates one step in the payment reconciliation process by automatically posting payments to their respective transactions. Insures PCI compliance with scheduled monitoring. No need for a separate product. Read full review Huge ROI, we took time to implement and customize our interface and it now saves us loads of time. We have almost endless data to look back on and help make business decisions It's easy to train, which reduces labor. Read full review ScreenShots