Emplifi Service Cloud vs. Exceed.ai by Genesys
Emplifi Service Cloud vs. Exceed.ai by Genesys
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
Exceed.ai by Genesys | N/A | Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features. | N/A |
Emplifi Service Cloud | Exceed.ai by Genesys | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Emplifi Service Cloud | Exceed.ai by Genesys | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Emplifi Service Cloud | Exceed.ai by Genesys | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | ZoomInfo Chat Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | Exceed.ai by Genesys | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (16 ratings) |
Support Rating | - (0 ratings) | 10.0 (2 ratings) |
Emplifi Service Cloud | Exceed.ai by Genesys | |
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Likelihood to Recommend | Emplifi Inc No answers on this topic | Genesys |
Pros | Emplifi Inc No answers on this topic | Genesys |
Cons | Emplifi Inc No answers on this topic | Genesys |
Support Rating | Emplifi Inc No answers on this topic | Genesys |
Alternatives Considered | Emplifi Inc No answers on this topic | Genesys |
Return on Investment | Emplifi Inc No answers on this topic | Genesys |
ScreenShots | Emplifi Service Cloud Screenshots |