Employee Navigator vs. Zywave Client Cloud - Enrollment & Onboarding

We are very pleased with the change to [Employee Navigator] as it offers more what we needed. It's very customizable and has many features that can be added or taken away depending on business needs. I'd only say it would be less appropriate for a business quite smaller than ours who needed very little in comparison.

Incentivized

For clients looking for a communications portal this is a perfect fit. However, for clients looking to do online enrollment it is still lacking key features that other systems like Employee Navigator offers.

Incentivized

• Time off requests. These are easy to perform and track as an employee and user.
• Time off approvals. Couldn't be easier. Time of approvals or denials are sent via email and are one-click tasks. Also can be performed in the web UI, but it's so easy.
• Manager reporting. Managers can easily see reports on employee time off and make decisions based on that.

Incentivized

• Benefit enrollment
• Document management
• Yearly benefit management and optional coverage

Incentivized

• Honestly, I haven't found anything that I would improve on, except maybe interfacing with our payroll provider (Certipay).

Incentivized

• The onboarding of employees with benefits selection is not quite complete as it pertains to full integrations with carrier feeds and EDI solutions for HIPAA 834 Transactions
• The ultimate solution would be to integrate with payroll systems such as ADP, PayChex or Paylocity. This would eliminate the need to input and update data in multiple systems
• Integration to HR systems like Oracle or other HR platforms would be a bonus

Incentivized

User adoption is low within the client base that we have implemented this at and unless it can offer full EDI capabilities we will not be able to move away from Employee Navigator or Plan Source solutions

Incentivized

So far, we have had very little reason to call in to Employee Navigator support. Our team who works with them have found it easy and simple to work with them when needed. They aren't able to work on much or divulge how the system works internally, nor what's on the roadmap, but it is still helpful to have timely confirmation.

Incentivized

We eventually moved to a full HRIS solution with UltiPro. EN does the benefits and ACA portions of HR better but it is priceless to have an integrated and full solution.

Incentivized

We actually use HRconnection with a select few clients and use Employee Navigator, Plan Source, and ThinkHR because our clients or the carriers offered them to us as an online enrollment or training options

Incentivized

• First and foremost, using Employee Navigator has allowed our agency to win/retain our clients
• For large employers we prefer this online option as it reduces the manpower to process manual enrollment forms
• Data accuracy is critical in processing enrollments and Employee Navigator ensure that the data input is what is sent to the carriers

Incentivized

• Less time spent asking HR to send me documents
• Easily see my enrollments
• Signing up for additional benefits I may have forgotten about like an HSA or FSA

Incentivized