Epicor HCM (discontinued) vs. Rippling

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor HCM (discontinued)
Score 9.6 out of 10
N/A
Epicor HCM supplied human resource management system (HRMS) capabilities, but Epicor has stopped offering this functionality and company's HR applications are no longer available.N/A
Rippling
Score 9.0 out of 10
N/A
Rippling’s platform for HR, IT, payroll, and spend management automates the entire employee lifecycle, ensures compliance, supports device management, and provides real-time financial visibility from a central dashboard.
$8
per month per user
Pricing
Epicor HCM (discontinued)Rippling
Editions & Modules
No answers on this topic
Recommended
$8.00
starting price per user, per month
Offerings
Pricing Offerings
Epicor HCM (discontinued)Rippling
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor additional pricing details visit the Rippling pricing page.
More Pricing Information
Community Pulse
Epicor HCM (discontinued)Rippling
Considered Both Products
Epicor HCM (discontinued)

No answer on this topic

Rippling
Features
Epicor HCM (discontinued)Rippling
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
9 Ratings
21% above category average
Rippling
9.1
1069 Ratings
11% above category average
Employee demographic data10.09 Ratings8.9756 Ratings
Employment history10.09 Ratings8.9782 Ratings
Job profiles and administration10.08 Ratings9.2889 Ratings
Workflow for transfers, promotions, pay raises, etc.10.09 Ratings9.2791 Ratings
Organizational charting10.05 Ratings9.3927 Ratings
Organization and location management10.08 Ratings9.2822 Ratings
Compliance data (COBRA, OSHA, etc.)10.04 Ratings9.0636 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
7 Ratings
21% above category average
Rippling
9.3
1116 Ratings
13% above category average
Pay calculation10.04 Ratings9.41003 Ratings
Support for external payroll vendors10.07 Ratings00 Ratings
Off-cycle/On-Demand payment10.01 Ratings9.0701 Ratings
Benefit plan administration10.07 Ratings9.0978 Ratings
Direct deposit files10.05 Ratings9.5982 Ratings
Salary revision and increment management10.06 Ratings9.4753 Ratings
Reimbursement management10.02 Ratings9.3657 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Epicor HCM (discontinued)
9.0
7 Ratings
10% above category average
Rippling
9.3
1000 Ratings
13% above category average
Approval workflow10.06 Ratings9.4964 Ratings
Balance details8.07 Ratings9.3920 Ratings
Annual carry-forward and encashment9.05 Ratings9.2681 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Epicor HCM (discontinued)
9.8
8 Ratings
18% above category average
Rippling
9.2
1164 Ratings
11% above category average
View and generate pay and benefit information9.07 Ratings9.41102 Ratings
Update personal information10.08 Ratings9.51150 Ratings
View company policy documentation10.06 Ratings9.4952 Ratings
Employee recognition10.02 Ratings8.6635 Ratings
View job history10.06 Ratings9.1824 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
22% above category average
Rippling
8.9
494 Ratings
10% above category average
Tracking of all physical assets10.04 Ratings8.9494 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Epicor HCM (discontinued)
7.0
9 Ratings
8% below category average
Rippling
9.0
602 Ratings
17% above category average
Report builder8.09 Ratings8.8582 Ratings
Pre-built reports6.09 Ratings9.1550 Ratings
Ability to combine HR data with external data7.08 Ratings9.2497 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
23% above category average
Rippling
9.4
826 Ratings
16% above category average
New hire portal10.03 Ratings9.5804 Ratings
Manager tracking tools10.03 Ratings9.3626 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
22% above category average
Rippling
9.1
485 Ratings
12% above category average
Corporate goal setting10.03 Ratings9.2416 Ratings
Individual goal setting10.04 Ratings9.0446 Ratings
Line-of sight-visibility10.03 Ratings9.2412 Ratings
Performance tracking10.04 Ratings9.0440 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Epicor HCM (discontinued)
9.2
4 Ratings
15% above category average
Rippling
9.3
557 Ratings
16% above category average
Performance plans10.04 Ratings9.2490 Ratings
Performance improvement plans10.03 Ratings9.2464 Ratings
Review status tracking10.04 Ratings9.2495 Ratings
Review reminders7.04 Ratings9.4523 Ratings
Multiple review frequency9.03 Ratings9.3454 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
25% above category average
Rippling
9.1
411 Ratings
15% above category average
Create succession plans/pools10.01 Ratings9.1341 Ratings
Candidate ranking10.03 Ratings9.2350 Ratings
Candidate search10.03 Ratings9.2367 Ratings
Candidate development10.01 Ratings9.0348 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
Rippling
9.1
469 Ratings
16% above category average
Job Requisition Management10.04 Ratings9.1373 Ratings
Company Website Posting10.03 Ratings9.1358 Ratings
Publish to Social Media10.01 Ratings9.2315 Ratings
Job Search Site Posting10.02 Ratings9.0326 Ratings
Duplicate Candidate Prevention10.03 Ratings9.1327 Ratings
Applicant Tracking10.04 Ratings8.9359 Ratings
Notifications and Alerts10.04 Ratings9.1440 Ratings
Best Alternatives
Epicor HCM (discontinued)Rippling
Small Businesses
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.2 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.2 out of 10
Enterprises
PeopleStrong
PeopleStrong
Score 10.0 out of 10
PeopleStrong
PeopleStrong
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Epicor HCM (discontinued)Rippling
Likelihood to Recommend
9.0
(12 ratings)
9.2
(1162 ratings)
Likelihood to Renew
10.0
(2 ratings)
8.9
(20 ratings)
Usability
7.0
(2 ratings)
9.4
(1161 ratings)
Availability
9.0
(1 ratings)
9.1
(4 ratings)
Performance
9.0
(2 ratings)
8.6
(4 ratings)
Support Rating
1.0
(4 ratings)
9.2
(877 ratings)
In-Person Training
10.0
(1 ratings)
8.6
(2 ratings)
Implementation Rating
7.1
(2 ratings)
7.8
(9 ratings)
Configurability
-
(0 ratings)
6.6
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(2 ratings)
Product Scalability
8.6
(3 ratings)
9.1
(3 ratings)
Vendor post-sale
10.0
(1 ratings)
9.1
(2 ratings)
Vendor pre-sale
10.0
(1 ratings)
8.6
(2 ratings)
User Testimonials
Epicor HCM (discontinued)Rippling
Likelihood to Recommend
Discontinued Products
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Read full review
Rippling
Considering my past employers used Workday and Kronos, Rippling is miles ahead in terms of a friendly user interface and fast, easy access. For an environment like a fintech, Rippling is definitely the best one considering the need for a fast pace. I think Rippling would be less appropriate for a much older large company like a legacy bank that has built their entire HR systems already off of a different software. Making a transition for a company so large from Workday to Rippling would seem like a bit too much.
Read full review
Pros
Discontinued Products
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
Read full review
Rippling
  • It is really easy to navigate, I barely needed instruction on how to do things in it as it is very intuitive.
  • Ease of workflow mapping, it was easy to have emails auto-generated to our staff regarding their eLearn content or compliance requirements.
  • Onboarding was made much easier with the workflows, auto emails sent at different points in the onboarding process, ensuring everything gets done to prepare the company to accept the new hire and to inform the new hire of what to expect.
Read full review
Cons
Discontinued Products
  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
Read full review
Rippling
  • Could clarify what is being asked when creating expense reports.
  • It could make 2FA more intuitive on mobile, such as allowing iPhone users to use Face ID as an alternative if the device is locked.
  • Overall avoid using too much jargon when asking questions.
Read full review
Likelihood to Renew
Discontinued Products
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
Read full review
Rippling
The AI assistant has always been able to direct me to the correct solution to any question i have about Rippling. Payroll is so easy, it takes about 10 minutes to go through the process.
Read full review
Usability
Discontinued Products
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Read full review
Rippling
The interface is very user-friendly. Everything you do on Rippling is communicated to you via email (for example, when your invoice is approved, when your payment will be received, and any login attempts). There are some things that need work, though, some minor issues with "where some menus are located", but those are minor things that don't spoil the overall experience with the product (but they should be addressed nonetheless).
Read full review
Reliability and Availability
Discontinued Products
The product was always available.
Read full review
Rippling
I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.
Read full review
Performance
Discontinued Products
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Read full review
Rippling
Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.
Read full review
Support Rating
Discontinued Products
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
Read full review
Rippling
When I did have to reach out to Rippling for assistance I was able to get quick help and my problem resolved in a time efficient manner with out any type of hick up. The customer support team is professional, kind and always available. This makes Rippling more welcoming to use on a daily basis.
Read full review
In-Person Training
Discontinued Products
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Read full review
Rippling
The trainer went slow and and answered our questions.
Read full review
Implementation Rating
Discontinued Products
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
Read full review
Rippling
It's really easy to implement in comparison to other tools or applications. Different key points are easily configured and implemented as per need, having different configurations in systems. Implementation is something which binds the different parameters of an organization in a single row. Implementation of rippling is much easier, quicker, and error free than any other software. I recommend it strongly!
Read full review
Alternatives Considered
Discontinued Products
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
Read full review
Rippling
We chose Rippling primarily based on cost and feature set available. As a small organization, budget is a high priority. Rippling gave us enterprise-level features at an affordable cost for an early stage start up. We appreciate that we have the opportunity to expand our feature set within Rippling as our business and workforce grow.
Read full review
Scalability
Discontinued Products
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Read full review
Rippling
I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.
Read full review
Return on Investment
Discontinued Products
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
Read full review
Rippling
  • Our HR team used to spend almost three days doing payroll calculations before Rippling. This platform has cut that time down by 75%! Now they can devote the time they would've spent on payroll to other important tasks.
  • Rippling saves employees time by making time-tracking less of a headache.
  • Rippling has so many so many services that it's essentially a one-stop-shop for centralized HR solutions!
Read full review
ScreenShots

Rippling Screenshots

Screenshot of the Rippling Dashboard: Employees' home for their payroll, benefits, documents, devices, expenses, and apps.Screenshot of Rippling Payroll: Runs payroll in 90 seconds. Pays employees and contractors around the world. Automatic tax filing.Screenshot of Rippling Benefits Administration: For the management of employees' Medical, Dental, Vision, 401K, FSA, HSA, and commuter benefits.Screenshot of Rippling Single Sign-On: Employees can access all of their SaaS apps in one click from their Rippling dashboard.Screenshot of Rippling’s Time & Attendance platform. This integrates with the rest of the product suite so that when employees clock in, their approved hours automatically synced with payroll and accounting systems.Screenshot of Rippling Mobile Device Management: To manage employees' computers and devices 100% remotely.