eStreamDesk vs. SysAid
eStreamDesk vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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eStreamDesk | N/A | eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
eStreamDesk | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time. | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
eStreamDesk | SysAid | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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eStreamDesk | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eStreamDesk | SysAid | |
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Likelihood to Recommend | 10.0 (2 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
eStreamDesk | SysAid | |
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Likelihood to Recommend | eStreamDesk | SysAid Technologies |
Pros | eStreamDesk | SysAid Technologies |
Cons | eStreamDesk | SysAid Technologies |
Likelihood to Renew | eStreamDesk | SysAid Technologies |
Usability | eStreamDesk No answers on this topic | SysAid Technologies |
Reliability and Availability | eStreamDesk No answers on this topic | SysAid Technologies |
Performance | eStreamDesk No answers on this topic | SysAid Technologies |
Support Rating | eStreamDesk No answers on this topic | SysAid Technologies |
In-Person Training | eStreamDesk No answers on this topic | SysAid Technologies |
Online Training | eStreamDesk No answers on this topic | SysAid Technologies |
Implementation Rating | eStreamDesk No answers on this topic | SysAid Technologies |
Alternatives Considered | eStreamDesk | SysAid Technologies |
Contract Terms and Pricing Model | eStreamDesk No answers on this topic | SysAid Technologies |
Scalability | eStreamDesk No answers on this topic | SysAid Technologies |
Professional Services | eStreamDesk No answers on this topic | SysAid Technologies |
Return on Investment | eStreamDesk No answers on this topic | SysAid Technologies |
ScreenShots | SysAid Screenshots |