Likelihood to Recommend For the majority of our customers they shop online, so for us to be able to offer an account walkthrough via Teams, it has been truly powerful stuff for our sales team to hop on a Teams call and run through the account functionality with a customer for functions such as cost control measures, quick lists, saved baskets, recurring orders etc. The customer can really get a thorough understanding of the features available and opt for what they need to best suit their purchasing needs. We utilise this everyday and the feedback on functions has been that they haven't seen this before from any online business supplier they've ordered with before such as Viking, Lyreco etc. It doesn't work as well for customer retention, as the orders are transactional and there are no follow-up emails you can automate as an email template in EvolutionX, this would be valuable to growing business further.
Read full review I wouldn't recommend Kajabi for someone that's starting to figure out what their product is going to be and who is the target audience. While one could argue the starting price point isn't high compared to having a brick and mortar store, it's also not practical pay between $100-$200 a month while the business figures out their offer. Kajabi is better suited for someone who has already tested their product, specifically courses, and can start selling it relatively soon after launching their Kajabi site. While Kajabi has come out with a coaching and community products, those are still in their infancy. The strength of Kajabi is in their course content delivery supported by the ability to have a simple website and email marketing system in the same platform.
Read full review Pros Running a promotion is really easy and simple. Product search is great. Integration with many other software and services is well supported. Read full review With a featured button as opposed to just a hyperlink, it is incredibly simple to link to a page within an email. The marketing strategy's functionality and the ability to customize emails allow me to communicate with every client. Course creator to create digital products from your content. Read full review Cons Support post-production has been lackluster at best. Most features work well, but some are missing fundamental elements. Quick lists are a prime example. Quick Lists are a fantastic way to encourage B2B orders online, but not being able to organize where an item exists within a list almost makes it unusable for a large portion of our customers. No account payment options! Read full review The inbuilt themes are excellent but sometimes a small change is required to improve it - that then requires a code change which must then be reapplied if Kajabi issue an upgrade. Once you get the "hang" of it, Kajabi is a very powerful platform. But it does take an investment of time. Kajabi also has a best-practice way of doing things and I feel that it is worth paying for skilled support to get through the setup quickly. Read full review Likelihood to Renew It is a good platform with good customizable features for our customers.
Read full review We are committed to it and once we get "really good" at using it, I think it is a excellent platform and links well to Hubspot. At present, we are still just barely scratching the surface with our use of its features
Read full review Usability It is easy to use and as they have been updating their platform, it has gotten even much more easier to utilize and navigate.
Read full review Kajabi is very usable. But it is complex and if you haven't used it for a few weeks you have to remind yourself how to do things. It is very important to treat it like any major system and be very disciplined about how you file things and name documents
Read full review Support Rating They are extremely efficient and quick to answer/respond to all of my questions an concerns. They also provided me with support articles that I can save and look back on in the future.
Read full review The Kajabi Support people are helpful, fast and knowledgeable. I usually call in a panic - because I have lost something, messed something or am on a deadline. Sometimes we speak, or we do a chat. Always my angst is eliminated. I often thank the person for being "so patient" with me. LOL
Read full review Implementation Rating These platforms are big complex pieces of software. Mor recently - Kajabi provides a done for you example which you can borrow and customise - but those were not available when we started.
Read full review Alternatives Considered To be frank, we haven't tried any other products apart from EvolutionX, as this was one of the tested software's during the initial phase. We didn't have a chance, and we don't really want to switch between any other products. We are happy with EvoX. The reason we choose EvoX was, pricing, support and the integrations offered.
Read full review ClickFunnels is a great tool for funnel automation, landing pages, and lead generation but when it comes to product delivery for content creators it lacks functionality as it reality it was not meant for that purpose. Originally, we used
ClickFunnels for our funnels but we found out that we could do exactly the same with Kajabi, so we migrated all of our funnels to Kajabi
Read full review Return on Investment With account setup this has saved a lot of time, where typically it may have taken 10 minutes to setup an account, customer can now do this themselves and even make changes, our old site relied entirely on a staff member and this has therefore reduced overhead With exposure to Fusion Data our categories have grown hugely, particularly Beeswift into workwear where we never sold any workwear but the rare incidental from VOW Wholesale, we've been allowed to grow into other categories more frequently with returning customers and new. Read full review When we used Kajabi to launch new programs we achieved the ROI of our monthly investment each time. With Kajabi, the ability to offer old programs that have been offered in the past is easy to present to one-off customers or when not in a launch series. Read full review ScreenShots