What users are saying about
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Top Rated
174 Ratings

EZ Texting

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Top Rated
174 Ratings
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Score 8.9 out of 100
38 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

EZ Texting

I think EZ Texting is a great option for larger real estate offices; I know it has helped my brokerage tremendously with communication and I think it could be an asset to others as well! Bars and restaurants are also great avenues for EZ Texting, for example texting out the daily specials, events, etc
Kayla Cottrell | TrustRadius Reviewer

Twilio Programmable SMS

Twilio SMS is fantastic for anyone that wants their marketing or product to be more omnichannel. Meaning connecting with your customers on more than just email and social media which have become standard these days. On top of that, SMS marketing has insanely high open rates and due to that solid conversions, so it's a great tool for testing for direct e-commerce or selling things online to see if it produces an ROI.
Evan Laird | TrustRadius Reviewer

Pros

EZ Texting

  • Textback for more information is useful for telling a group of people Text the word **BLANK** to 313-131 and they can all instantly receive the information they need.
  • Simple contact imports make it easy to gather phone numbers on other platforms an import into EZTexting
  • Immediate send of messages to groups for timely communication is super helpful!
Rusty Angell | TrustRadius Reviewer

Twilio Programmable SMS

  • Competitive rates in the market are being offered.
  • It is cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers.
  • The API isvery convenient and easy to set up in the back end for operational use with different platforms.
Anonymous | TrustRadius Reviewer

Cons

EZ Texting

  • The new website look is very different from the old format. I do not like that it is hard for me to find the tab to go to in order to see my sent texts. There are just a lot of things that I don't need and more options than I care for all in one space. I wish I could customize my dashboard for my needs.
  • I want to be able to delete old exported reports but there doesn't seem to be that option.
  • I wish they would go back to the old look of the website. I know it is redundant but that is really my only complaint.
TeraMichelle Boyland | TrustRadius Reviewer

Twilio Programmable SMS

  • Reading, Marking, and Archiving messages require far too many clicks.
  • Both Twilio and Salesforce are to blame for this: Configuring how messages are routed should be much simpler. Admin users still receive all text messages in their inbox. This requires time-consuming sifting and sorting.
  • Twilio does not have message previewing. I wish I could hover over an unread message and read its contents without having to open and read the message.
Andrew Doar | TrustRadius Reviewer

Usability

EZ Texting

EZ Texting 8.0
Based on 3 answers
Lack of mobile usability is a serious miss.
Rusty Angell | TrustRadius Reviewer

Twilio Programmable SMS

No score
No answers yet
No answers on this topic

Support

EZ Texting

EZ Texting 8.9
Based on 66 answers
They are right there if you need them, but the system is so easy I have not used customer service since I first set up. I did chat with them today about this survey and the response time was excellent.
Marilyn Sheleheda | TrustRadius Reviewer

Twilio Programmable SMS

No score
No answers yet
No answers on this topic

Alternatives Considered

EZ Texting

Honestly, I haven't personally sought out other technologies to use. From my understanding, the reason for the selection was simply that the API was the most robust and easiest to leverage easily and with the greatest tool set. Integrateability is a huge selling point for an SMS communication system.
Marco Escobar | TrustRadius Reviewer

Twilio Programmable SMS

Bandwidth is 2/3 the price of Twilio for sending SMS messages. However, we decided to simply go with the market leader because it was the safer choice. At our scale, the increased developer effort outweighed the marginal increase in costs due to the per-SMS pricing differential. Overall we feel confident we made the right decision.
Ben Gelsey | TrustRadius Reviewer

Return on Investment

EZ Texting

  • Cut a lot of time down by not wasting payroll time calling disconnected numbers by giving us the bounced numbers list.
  • Cut a lot of time down by sending a mass text instead of spending hours following up with each prospect.
Kelsey White | TrustRadius Reviewer

Twilio Programmable SMS

  • Twilio has made it possible for my agency to offer a variety of online services to my clients.
  • Twilio offers trackable usage data that I can consult to make informed decisions regarding SEO and conversions.
  • Twilio allows me to compete in the chat bot market by giving me the connectivity that I need for my customer-specific chat applications.
Greg Dungan | TrustRadius Reviewer

Screenshots

Twilio Programmable SMS

Pricing Details

EZ Texting

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable SMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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