Felgo provides components, tools and professional services for developing apps on Mobile, Desktop and Embedded platforms. The Felgo framework extends Qt with 200+ APIs. Among them is support for 3rd party SDK integrations like push notification or analytics, native iOS styling, Qt Quick Controls extensions for native look & feel on Android & iOS, density independence and responsive layout support. Felgo also provides features like AR (Augmented Reality) and Machine Learning integrations…
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ServiceNow Now Platform
Score 8.7 out of 10
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The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Felgo shines in rapid prototype development and fast iterations. It also has a very short learning curve compared to many other technologies that promise "code once, deploy everywhere." It is not appropriate if you are not willing to mess with the licensing related to Qt but I am still waiting for a clear answer on my doubts from the Felgo team.
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
Ready available solutions for all platform mobile app development.
Live hot reloading of UI and other advance controls by Felgo implemented in Qt.
Using Qt underneath provides an opportunity to developers to use it in all kind of sectors like embedded devices, mobile apps, desktop apps, games etc.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
I am happy with the constant feedback that I am receiving from the team. Although most of it is marketing related, there are some interesting and valuable materials that they have been pushing to ease my learning.
The quality of the documentation and the ease of use may be some important values to take into account.
We believe that the agility that we have acquired until now for developing apps for our business cases give this framework an important lead.
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
As with any product, Felgo has some edges to it, but from our past experiences evaluating "code once, deploy everywhere" platforms, we were really surprised at how fast the team went from exploring, into playing and presenting prototypes in very little time.
The dev cycle is really fast as I can get an almost instantaneous feedback on the changes that I make. And it is refreshing to see how I am able to target several platforms at once.
The javascript plus QML combination made it really easy to pick up for me and I am certain sure that many devs can migrate from Web only into multi-platform in a fast manner.
And there is also the possibility to implement C++ code if the need arises to support and bridge native libraries.
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
