10 Ratings
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Score 9.2 out of 100
57 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

FixMe.IT

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Christopher Filippi | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

FixMe.IT
6.7
N-able N-central (formerly Solarwinds N-Central)
Screen sharing
FixMe.IT
9.0
N-able N-central (formerly Solarwinds N-Central)
File transfer
FixMe.IT
7.0
N-able N-central (formerly Solarwinds N-Central)
Instant message
FixMe.IT
7.0
N-able N-central (formerly Solarwinds N-Central)
Access to sleeping/powered-off computers
FixMe.IT
2.9
N-able N-central (formerly Solarwinds N-Central)
Over-the-Internet remote session
FixMe.IT
9.0
N-able N-central (formerly Solarwinds N-Central)
Remote management of servers & workstations
FixMe.IT
9.0
N-able N-central (formerly Solarwinds N-Central)
Session record
FixMe.IT
6.0
N-able N-central (formerly Solarwinds N-Central)
Annotations
FixMe.IT
4.0
N-able N-central (formerly Solarwinds N-Central)

Monitoring Tasks

FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
5.8
Remote monitoring
FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
4.0
Network device monitoring
FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
6.0
Multiple Server Monitoring
FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
6.0
Multi-device monitoring
FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
6.0
Automated alerts and notifications
FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
7.0

Management Tasks

FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
6.7
Patch Management
FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
6.7

Pros

FixMe.IT

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Justin Bongard | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

FixMe.IT

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
Mark Fredericks | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

FixMe.IT

FixMe.IT 10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 9.1
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

FixMe.IT

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 9.0
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support Rating

FixMe.IT

FixMe.IT 9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.5
Based on 14 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Implementation Rating

FixMe.IT

No score
No answers yet
No answers on this topic

N-able N-central (formerly Solarwinds N-Central)

N-able N-central (formerly Solarwinds N-Central) 8.4
Based on 4 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

FixMe.IT

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
Nick Tietjen | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

FixMe.IT

  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
Christopher Filippi | TrustRadius Reviewer

N-able N-central (formerly Solarwinds N-Central)

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Screenshots

Pricing Details

FixMe.IT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FixMe.IT Editions & Modules

Edition
Monthly subscription$301
Yearly subscription$3001
  1. per seat
Additional Pricing Details

N-able N-central (formerly Solarwinds N-Central)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able N-central (formerly Solarwinds N-Central) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

FixMe.IT
9.0
N-able N-central (formerly Solarwinds N-Central)
8.6

Likelihood to Renew

FixMe.IT
10.0
N-able N-central (formerly Solarwinds N-Central)
9.1

Usability

FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
9.0

Support Rating

FixMe.IT
9.0
N-able N-central (formerly Solarwinds N-Central)
8.5

Implementation Rating

FixMe.IT
N-able N-central (formerly Solarwinds N-Central)
8.4

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