FormAssembly vs. ProProfs Survey Maker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FormAssembly
Score 9.7 out of 10
N/A
FormAssembly is a web form and data collection platform that helps organizations take control of the data collection process. Its drag-and-drop Form Builder aims to empower team members and enables a wide range of use cases. Users can choose from multiple field types, and additional pages, set up conditional fields, and build calculated fields. FormAssembly's integrations help to drive essential business initiatives in any industry. Its Salesforce integration allows users to…
$89
ProProfs Survey Maker
Score 5.9 out of 10
N/A
ProProfs Survey Maker is a tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys. The survey software is bundled with advanced features such as multiple question types, detailed reports and statistics and scored surveys. It is designed to work across devices including mobile phones and tablets. The vendor's value proposition is that the solution is bundled with advanced features that allow for easy creation,…
$7.97
Pricing
FormAssemblyProProfs Survey Maker
Editions & Modules
Professional - Monthly
$89
Premier
$224
Enterprise
Contact sales
Compliance
Contact sales
BASIC
$ 7.97
PROFESSIONAL
$ 19.97
BUSINESS
$ 69.97
Offerings
Pricing Offerings
FormAssemblyProProfs Survey Maker
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsWe are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.
More Pricing Information
Features
FormAssemblyProProfs Survey Maker
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
FormAssembly
9.2
9 Ratings
ProProfs Survey Maker
3.3
1 Ratings
Survey templates9.87 Ratings4.01 Ratings
Themes8.58 Ratings2.01 Ratings
Custom logo/branding9.39 Ratings4.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
FormAssembly
9.0
9 Ratings
ProProfs Survey Maker
4.5
1 Ratings
Changes to live survey9.78 Ratings3.01 Ratings
Question design help7.57 Ratings00 Ratings
Multiple question types9.89 Ratings6.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
FormAssembly
9.8
8 Ratings
ProProfs Survey Maker
2.0
1 Ratings
Survey logic flexibility9.88 Ratings2.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
FormAssembly
8.5
9 Ratings
ProProfs Survey Maker
1.0
1 Ratings
Response tracking9.79 Ratings1.01 Ratings
Data export9.58 Ratings1.01 Ratings
Standard reports7.96 Ratings1.01 Ratings
Custom reports7.76 Ratings00 Ratings
Analytics7.56 Ratings1.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
FormAssembly
8.7
7 Ratings
ProProfs Survey Maker
7.0
1 Ratings
Access controls7.96 Ratings7.01 Ratings
Compliance9.66 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
FormAssembly
7.9
4 Ratings
ProProfs Survey Maker
6.0
1 Ratings
Vendor-offered crowdsourcing6.01 Ratings00 Ratings
Respondent restrictions9.74 Ratings6.01 Ratings
User Ratings
FormAssemblyProProfs Survey Maker
Likelihood to Recommend
9.8
(12 ratings)
1.0
(1 ratings)
Likelihood to Renew
8.5
(3 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
1.0
(1 ratings)
User Testimonials
FormAssemblyProProfs Survey Maker
Likelihood to Recommend
FormAssembly
FormAssembly has been an essential tool to have in our back pocket. It's best when you need a form quickly and can compromise on some of the dynamic elements that would be possible in Visualforce. It serves a particularly critical need when skilled developers are at a premium, but clever admins are available.
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ProProfs
If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
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Pros
FormAssembly
  • SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
  • Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
  • I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.
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ProProfs
  • ProProfs is cheaper than its competitors.
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Cons
FormAssembly
  • It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
  • Saving a form edit can be confusing depending on where in the form the edit is made
  • It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.
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ProProfs
  • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
  • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
  • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
  • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
  • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
  • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
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Likelihood to Renew
FormAssembly
One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
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ProProfs
No answers on this topic
Usability
FormAssembly
No answers on this topic
ProProfs
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
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Support Rating
FormAssembly
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
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ProProfs
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
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Alternatives Considered
FormAssembly
The big differentiator for me with FormAssembly has always been the Salesforce integration. I have yet to find an alternative form builder that makes building integrations with Salesforce any easier than FormAssembly. I like the look and feel of Typeform forms better than FormAssembly, but I would prefer to have the integration than the fancy form. Zapier's integration has always been confusing to me.
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ProProfs
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
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Return on Investment
FormAssembly
  • FormAssembly allows staff to gather better data and not have to do so much manual entry. This allows staff to focus their energies on other mission critical items.
  • FormAssembly helps to improve data quality by reducing duplicates and enforcing data quality.
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ProProfs
  • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
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