Ubiquiti is a large product line. The switches are great, but only layer 2, and don't have a ton of super advanced features. So they won't meet everyone's needs. The Access points have most features people need, and are a fantastic performer for the price. The UniFi Security …
Fortinet offers great Security features and is one of the leaders on that, and integrating Wireless LAN infrastructure with Access points proved to work rather seamlessly. Ease of management, single platform and ability to customize licensing as per needs were elements in favor of adding the Wireless LAN solution from Fortinet to our security portfolio.
In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
Unifi controller is powerful yet simple to administrate.
Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
In the web portal, it would be nice if you could create a customer, assign that customer all the devices in the solution, and have a single pane glass to manage them all. Right now you need to access different web links to manage the devices.
The security feature set could be a bit more sophistication, like an Arista AP which polices the air.
UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
Fortinet offers excellent support. They will work with you until the solution is doing what it is designed to do, within its capabilities. They also do an excellent to follow-up with the end-user prior to closing the ticket.
Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
as a stand-alone product, the Fortinet wireless LAN solution isn't the most powerful, nor compelling out there. Others, like Cisco Meraki, offer great products, with added wifi features at a similar price point, but where Forti shines, is when integrated into a network with firewall enablement such as FortiGate. Overall, it stacks up well with others and is a solution that needs to be evaluated in a purchasing project.
Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.
The access points and switch were extremely affordable and we've had minimal downtime over the life of the products.
The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place.
