Freshdesk vs. Skyward CRM
Freshdesk vs. Skyward CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user | |
Skyward CRM | Small Businesses (1-50 employees) | Skyward CRM aims to help business to improve their relationship with customers by creating differentiated and winning CRM strategies. It offers the same level of customization, functionality and integration with third party tools and systems for both on-premise and cloud. According to the vendor, it is an easy, adaptable, affordable CRM for small business as well as medium sized businesses. This CRM tool is designed to allow users to achieve targeted results as all features can be… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Freshdesk | Skyward CRM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshdesk | Skyward CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshdesk | Skyward CRM | |
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Likelihood to Recommend | 8.8 (212 ratings) | - (0 ratings) |
Likelihood to Renew | 9.8 (14 ratings) | - (0 ratings) |
Usability | 8.9 (35 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 8.6 (4 ratings) | - (0 ratings) |
Support Rating | 8.6 (33 ratings) | - (0 ratings) |
In-Person Training | 8.2 (1 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (142 ratings) | - (0 ratings) |
Configurability | 8.5 (3 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (3 ratings) | - (0 ratings) |
Ease of integration | 8.8 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.8 (2 ratings) | - (0 ratings) |
Freshdesk | Skyward CRM | |
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Likelihood to Recommend | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Pros | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Cons | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Likelihood to Renew | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Usability | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Reliability and Availability | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Performance | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Support Rating | Freshworks Inc | Skyward Techno Inc No answers on this topic |
In-Person Training | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Online Training | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Implementation Rating | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Alternatives Considered | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Contract Terms and Pricing Model | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Scalability | Freshworks Inc | Skyward Techno Inc No answers on this topic |
Return on Investment | Freshworks Inc | Skyward Techno Inc No answers on this topic |
ScreenShots | Skyward CRM Screenshots |