Front is a communication hub that helps businesses keep the human touch in every interaction.
$19
per month per user
Shift
Score 8.5 out of 10
N/A
The Shift browser merges web apps into a single window, streamlining work online and providing access to thousands of apps without leaving the browser.
$149
per year
Pricing
Front
Shift
Editions & Modules
Starter
$19
per month per user
Growth
$49
per month per user
Scale
$99
per month per user
Advanced
$149
per year
Teams
$149
per year per user
Offerings
Pricing Offerings
Front
Shift
Free Trial
Yes
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
We're happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
I had a customer who has an urgent concern about their account. They already reached out to different departments but their resolution is unsatisfactory. [Its] good thing they tried to reply to our email campaigns and when a member of our team received it, it was answered and resolved quickly. Fronts really is a good tool to ensure timely resolution.
I use it every day, and it is so lovely to have a clear desktop and only have one app running with everything I need. For example, when I am creating YouTube content, I need to be able to check analytical data on my YouTube channel, then open up Canva and create additional differences to the thumbnails that Land is making for the following video. I also need to be able to open Google Sheets to update my team and keep track of everything on Trello so we know what project we are currently working on our project. Workflow for content creation is spread across Trello Canva, WhatsApp, and Google Sheets, so to have all of these simultaneously open, I can switch between them all within shift is absolutely a godsend. Also, the fact that it integrates with Microsoft To-Do is beneficial as this is how we keep track of all completed tasks that we, as a team, create.
Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
Shift provides a seamless, single interface that brings together all of my email accounts and productivity tools (both Google Workspace and 3rd parties)
It allows me to install, login and access the same emails and tools from ANY desktop in the world, securely, and without leaving a footprint of my User information or online working sessions.
The browser-based UX/UI design of Shift makes it intuitive and fast (especially with recent memory handling improvements).
Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
I have only used Gmail in the past and Front is any day better than Gmail in terms of the interface and ease of usage. The ability to send scheduling links and comments between the email threads makes it better than Gmail. The shared inbox also makes it easier for the entire team to understand the kind of email each CSM is receiving and sending
I wouldn't say I liked the user experience and the difficulty in configuration. I generally like to keep my UX and UI as consistent as possible, and Shift does that. Moreover, I wanted to save all my Gmail labels and have their catalog precisely as on the Gmail website. Thunderbird for Mac is a bit tacky.
