Top Rated
474 Ratings
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Score 8.7 out of 100
10 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

Google Forms

In education, Google Forms can be used for a variety of situations. Teachers and staff use Google Forms for online quizzes, staff or student polls, and even as a ballot for elections for Student Government or other club officers. Students can use Google Forms for surveys to collect data for a research project or to collect data for student interest in Spirit Days or other community activities. The only drawback is that Google Forms is a bit flat and doesn't allow much change in the layout or the ability to add any other media. Overall, though, our school district uses Google Forms quite often
Melissa Ferro | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.
Ahmad Rahman | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Google Forms
7.6
Verint Enterprise Feedback Management
Survey templates
Google Forms
8.4
Verint Enterprise Feedback Management
Themes
Google Forms
6.9
Verint Enterprise Feedback Management
Custom logo/branding
Google Forms
7.3
Verint Enterprise Feedback Management

Survey Content

Google Forms
8.3
Verint Enterprise Feedback Management
Changes to live survey
Google Forms
8.3
Verint Enterprise Feedback Management
Question design help
Google Forms
7.7
Verint Enterprise Feedback Management
Multiple question types
Google Forms
9.0
Verint Enterprise Feedback Management

Survey Logic

Google Forms
7.5
Verint Enterprise Feedback Management
Survey logic flexibility
Google Forms
7.5
Verint Enterprise Feedback Management

Survey Reporting & Analytics

Google Forms
8.4
Verint Enterprise Feedback Management
Response tracking
Google Forms
9.0
Verint Enterprise Feedback Management
Data export
Google Forms
8.9
Verint Enterprise Feedback Management
Standard reports
Google Forms
8.7
Verint Enterprise Feedback Management
Custom reports
Google Forms
7.6
Verint Enterprise Feedback Management
Analytics
Google Forms
7.7
Verint Enterprise Feedback Management

Survey Administration & Security

Google Forms
8.4
Verint Enterprise Feedback Management
Access controls
Google Forms
8.4
Verint Enterprise Feedback Management
Compliance
Google Forms
8.4
Verint Enterprise Feedback Management

Survey Distribution

Google Forms
7.2
Verint Enterprise Feedback Management
Vendor-offered crowdsourcing
Google Forms
6.9
Verint Enterprise Feedback Management
Respondent restrictions
Google Forms
7.6
Verint Enterprise Feedback Management

Pros

Google Forms

  • Simple & Easy to create. You need little to no knowledge on the working of Google forms, the process is intuitive and quick.
  • Data collection is a breeze. The data gathered from google forms is precisely presented to you without modification. Integration with Google Sheets, provides us with more flexibility to filter and sort complex data fields.
  • Personalization - Google forms allows us to brand the surveys/questionnaires that we send out. They feel a little more personalized and worked up that just generic forms that our competitors send out.
Sanchit Gupta | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models
Ahmad Rahman | TrustRadius Reviewer

Cons

Google Forms

  • My number one issue is that in quizzes, the Multiple Choice Grid format (essentially, a matching section, which is the ideal format for some information) will not allow an answer key to be programmed. This means manual grading of an item of this type.
  • Some features are not very intuitive, such as adding an answer key. It's rather buried. The Help option will provide guidance, but I feel that as a relatively tech-savvy person, I should be able to find and use all commonly used features without having to go to the Help section.
  • Forms do not automatically include email notifications to the creator when participants finish the quiz, and this setting has to be turned on manually for each form you create. It would be handy if there were an across-the-board option to indicate that you do or don't want email notifications for responses to all your Forms.
Becca Guler | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting
Ahmad Rahman | TrustRadius Reviewer

Likelihood to Renew

Google Forms

Google Forms 9.0
Based on 1 answer
It simply works and delivers the results needed with a simple and intuitive interface.
Gil Lopez CTS ING | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.
Ahmad Rahman | TrustRadius Reviewer

Usability

Google Forms

Google Forms 9.0
Based on 3 answers
I love google forms, it is simple enough to get all the voting and attendance done that we need. I rate it this high because I have recommended it to a lot of my friends at school who run clubs. It is very user friendly and I had almost no problems with it what so ever
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.
Ahmad Rahman | TrustRadius Reviewer

Support Rating

Google Forms

Google Forms 10.0
Based on 3 answers
I like the support and the support team is very helpful. I do wish that there was an online chat instead of email, I don't know if this has changed because I haven't needed help in a while but that is the only thing that I wish google forms would include
Anonymous | TrustRadius Reviewer

Verint Enterprise Feedback Management

Verint Enterprise Feedback Management 10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
Ahmad Rahman | TrustRadius Reviewer

Alternatives Considered

Google Forms

Survey Monkey can be a tad more clunky in the building- there is something that is so seamless when using Google products. Google Forms we use when we don't want something too complicated- and most people are very familiar with the Google Forms process, so I trust the backend the entire time. In more recent years, we find ourselves turning to Google Forms more- I am a more tech savvy member of the team, but what I like about using Google Forms is that I can pass it on to my other team member, who feels less confident in this area. With SurveyMonkey, I'm typically the main staff member who feels like they can work it out adeptly. Plus, as I've mentioned, the price is absolutely impossible to beat for the quality
Kelsie Hamilton | TrustRadius Reviewer

Verint Enterprise Feedback Management

No answers on this topic

Return on Investment

Google Forms

  • We've been able to gather feedback quickly and efficiently without spending any of the organizational budget.
  • We've been able to address concerns or issues due to the feedback, therefore improving our programming.
  • We continue to get great suggestions and feedback from learners regarding what they want to learn or see on our site.
Jessica Meadows Rich | TrustRadius Reviewer

Verint Enterprise Feedback Management

  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback
Ahmad Rahman | TrustRadius Reviewer

Pricing Details

Google Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Enterprise Feedback Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Google Forms
9.3
Verint Enterprise Feedback Management
10.0

Likelihood to Renew

Google Forms
9.0
Verint Enterprise Feedback Management
10.0

Usability

Google Forms
9.0
Verint Enterprise Feedback Management
7.0

Support Rating

Google Forms
10.0
Verint Enterprise Feedback Management
10.0

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