Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…
They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our …
LogMeIn Rescue by GoTo stacks up very well against all these. The features, speed, security, ease of use are all comparable if not better than these other services. I would continue to use LogMeIn Rescue by GoTo for ease of use.
Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be …
The products by Goto excels with the features provided along with the customer support. the features are always relevant and useful and according to the use. The customer support executive are helpful in Realtime and will assist and direct us incase of the issue faced or …
LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the …
2 of the 3 were good, maybe as good as Rescue. One was horrible and we were worse off than before we used it. Our bottomline is all things being equal, we would prefer to work with one company's products and we have had no issues with any of Logmein.
Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.
Light weighted, easy to use, fast, no hangs, file sharing.
Verified User
Manager
Chose LogMeIn Rescue by GoTo
TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the …
Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight
Have used various remote software, but Remote is by far better than ITarian in so many ways. Remote can compare to Splashtop since they both have similar features.
Rescue is by far the best remote tool we've used, the ease for agent and client to use is much more seamless and the feature list seems much larger than other competitors
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help …
Rescue is by no small margin superior to Webex. Webex was unreliable, required a nine-digit code and confused customers when trying to establish connections. At the time it also did not allow you to automatically reconnect after a reboot, meaning we'd have to manually …
Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it …