Gusto vs. Paycom

It's very easy to use, especially for smaller companies. The site is user-friendly and eye-catching. Everything you need is easily accessible. I have never had to use the customer service side of Gusto, but there is not much that you would need help with or have issues with. I also really enjoy the little pig when logging in.

Incentivized

The system contains a vast amount of information, and the entire thing flows seamlessly from one form to the next. When you set things up properly, you can automate several other entries to be updated by just changing one piece of data. The system speeds up your own processes and can reduce your workload in an instant.

• Gusto really kills it on the simplicity. The app and website are very clear and straightforward.
• Gusto also does a great job at being easy to navigate, visually pleasing, and logically posed.
• Gusto communicates very clearly and provides just the right amount of communication.
• Gusto makes the onboarding process very easy. I recently started at a new company and the process of filling out the necessary documents, filling out forms, and getting my benefit information input was soooooo easy!

Incentivized

• Their software is top notch! Extremely user friendly.
• Their customer service is great. You most always speak to the same person on your "team" they designate to you.
• They have so many "standard" reports set up in their system, ones so specific, you would think they know HR a little ;)
• Year End Tax time, has been breeze with Paycom. W2's come with no issues, reporting, etc.
• Their benefit coordinators are extremely knowledgable of benefits and they make enrollments so seamless!

Incentivized

• Adding in previous time manually could be more accessible.
• Notifications for when employees manually change hours.
• We should allow 1099 users to use the mobile app instead of restricting them to the website, especially since they can just log into the full website on their mobile device.

Incentivized

• GL set up can be clunky until you understand how it works.
• Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
• Advanced Report Writer would be nice to combine multiple areas into one report easily.

Incentivized

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.

We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.

Incentivized

It is a great piece of software, something that I have used since its ZenPayroll days. Its weakest feature at this point is its timekeeping and lack of scheduling. If it adds that, it gets a 10/10 and cannot be replaced by any other payroll software. Like I said, I recommend it to all of my clients and associates.

Incentivized

The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!

Incentivized

They are very dependable and I have never experience any outages

Incentivized

Yes, Paycom's performance is excellent, no issues.

Incentivized

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.

Incentivized

Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.

Incentivized

They were a sales person and not really a good trainer.

Incentivized

All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.

Super easy to implement and use!

Incentivized

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

I've used both Workday and Paylocity for years and they don't even compare. Between the mobile app and the website, everything feels seamless, well thought out, and easy to navigate. I'm so used to the frustration of navigating these apps, even after years of working with them. I never considered there was an option like Gusto out there. It's made everything so easy for me. If I ever get a say I'll be a diehard Gusto evangelist from here on out.

Incentivized

The company already had the system in place when we merged with them. Upon learning the new system and transferring all the data correctly, I found it was easy to use, navigate and control. Even though I left that company there were very good products that I wished the new system had and don't. Honestly there is no system that will work 1000% as the data entered sometimes is not correct.

Incentivized

They are not able to meet our current needs

Incentivized

• It is definitely an easy, intuitive platform to utilize with lots of helpful features!
• The Benefits package is very poor and is not useful to me at all.
• I enjoy how it breaks up the spending insights into several categories such as Food, Transportation, Shopping, Housing Medical, etc.

Incentivized

• Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
• Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
• Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.

Incentivized