What users are saying about

Hiver vs Verint Community (Telligent)

Hiver
6 Ratings
Verint Community (Telligent)
9 Ratings

Hiver

6 Ratings
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Score 9.7 out of 100

Based on 6 reviews and ratings

Verint Community (Telligent)

9 Ratings
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Score 9.8 out of 100

Based on 9 reviews and ratings

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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Anonymous | TrustRadius Reviewer
Verified User
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Verint Community (Telligent)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Incident and problem management

Hiver
9.0
Verint Community (Telligent)
—
Organize and prioritize service tickets
Hiver
8.8
Verint Community (Telligent)
—
Ticket creation and submission
Hiver
9.1
Verint Community (Telligent)
—
Ticket response
Hiver
9.1
Verint Community (Telligent)
—

Multi-Channel Help

Hiver
9.1
Verint Community (Telligent)
—
Email support
Hiver
9.1
Verint Community (Telligent)
—

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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Megan Shorter | TrustRadius Reviewer
Megan Shorter
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Verint Community (Telligent)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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Anonymous | TrustRadius Reviewer
Verified User
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Verint Community (Telligent)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.

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Anonymous | TrustRadius Reviewer
Verified User
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Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.

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Amy Hicks | TrustRadius Reviewer
Amy Hicks
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Usability

Hiver

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.

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Lisa Allison | TrustRadius Reviewer
Lisa Allison
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Support Rating

Hiver

No score
No answers yet
No answers on this topic

Verint Community (Telligent)

Verint Community (Telligent) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services

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JJ Janikis | TrustRadius Reviewer
JJ Janikis
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Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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Megan Shorter | TrustRadius Reviewer
Megan Shorter
View all 2 answers on this topic

Verint Community (Telligent)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Verint Community (Telligent)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.

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Anonymous | TrustRadius Reviewer
Verified User
View all 6 answers on this topic

Screenshots

Verint Community (Telligent)

—

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details
—

Verint Community (Telligent)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Verint Community (Telligent) Editions & Modules

—
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

Hiver
10.0
Verint Community (Telligent)
8.8

Likelihood to Renew

Hiver
—
Verint Community (Telligent)
10.0

Usability

Hiver
—
Verint Community (Telligent)
8.7

Support Rating

Hiver
—
Verint Community (Telligent)
8.3

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