What users are saying about
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Top Rated
1084 Ratings
3 Ratings

HubSpot CRM

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Top Rated
1084 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot CRM works great for small to medium-sized organizations. I don't feel it has enough of the enterprise features like some of the bigger competitors like Salesforce.com. HubSpot CRM is very easy to deploy and maintain and has a less steep learning curve than most of its competitors. This makes it great for smaller organizations with fewer resources to maintain the CRM.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Mojo Helpdesk
Customer data management / contact management
HubSpot CRM
8.7
Mojo Helpdesk
Workflow management
HubSpot CRM
7.8
Mojo Helpdesk
Territory management
HubSpot CRM
7.2
Mojo Helpdesk
Opportunity management
HubSpot CRM
8.1
Mojo Helpdesk
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Mojo Helpdesk
Contract management
HubSpot CRM
7.8
Mojo Helpdesk
Quote & order management
HubSpot CRM
7.8
Mojo Helpdesk
Interaction tracking
HubSpot CRM
8.3
Mojo Helpdesk
Channel / partner relationship management
HubSpot CRM
7.5
Mojo Helpdesk

Customer Service & Support

HubSpot CRM
7.3
Mojo Helpdesk
Case management
HubSpot CRM
7.3
Mojo Helpdesk
Call center management
HubSpot CRM
7.1
Mojo Helpdesk
Help desk management
HubSpot CRM
7.6
Mojo Helpdesk

Marketing Automation

HubSpot CRM
8.6
Mojo Helpdesk
Lead management
HubSpot CRM
8.5
Mojo Helpdesk
Email marketing
HubSpot CRM
8.6
Mojo Helpdesk

CRM Project Management

HubSpot CRM
7.6
Mojo Helpdesk
Task management
HubSpot CRM
8.2
Mojo Helpdesk
Billing and invoicing management
HubSpot CRM
6.7
Mojo Helpdesk
Reporting
HubSpot CRM
7.9
Mojo Helpdesk

CRM Reporting & Analytics

HubSpot CRM
7.8
Mojo Helpdesk
Forecasting
HubSpot CRM
7.9
Mojo Helpdesk
Pipeline visualization
HubSpot CRM
8.0
Mojo Helpdesk
Customizable reports
HubSpot CRM
7.5
Mojo Helpdesk

Customization

HubSpot CRM
7.7
Mojo Helpdesk
Custom fields
HubSpot CRM
8.2
Mojo Helpdesk
Custom objects
HubSpot CRM
7.7
Mojo Helpdesk
Scripting environment
HubSpot CRM
6.8
Mojo Helpdesk
API for custom integration
HubSpot CRM
7.9
Mojo Helpdesk

Security

HubSpot CRM
8.3
Mojo Helpdesk
Single sign-on capability
HubSpot CRM
8.3
Mojo Helpdesk
Role-based user permissions
HubSpot CRM
8.3
Mojo Helpdesk

Social CRM

HubSpot CRM
7.8
Mojo Helpdesk
Social data
HubSpot CRM
7.7
Mojo Helpdesk
Social engagement
HubSpot CRM
7.8
Mojo Helpdesk

Integrations with 3rd-party Software

HubSpot CRM
7.9
Mojo Helpdesk
Marketing automation
HubSpot CRM
8.2
Mojo Helpdesk
Compensation management
HubSpot CRM
7.7
Mojo Helpdesk

Platform

HubSpot CRM
6.7
Mojo Helpdesk
Mobile access
HubSpot CRM
6.7
Mojo Helpdesk

Incident and problem management

HubSpot CRM
Mojo Helpdesk
9.8
Organize and prioritize service tickets
HubSpot CRM
Mojo Helpdesk
10.0
Expert directory
HubSpot CRM
Mojo Helpdesk
10.0
Subscription-based notifications
HubSpot CRM
Mojo Helpdesk
10.0
ITSM collaboration and documentation
HubSpot CRM
Mojo Helpdesk
9.0
Ticket creation and submission
HubSpot CRM
Mojo Helpdesk
10.0
Ticket response
HubSpot CRM
Mojo Helpdesk
10.0

Self Help Community

HubSpot CRM
Mojo Helpdesk
10.0
External knowledge base
HubSpot CRM
Mojo Helpdesk
10.0
Internal knowledge base
HubSpot CRM
Mojo Helpdesk
10.0

Multi-Channel Help

HubSpot CRM
Mojo Helpdesk
10.0
Customer portal
HubSpot CRM
Mojo Helpdesk
10.0
Social integration
HubSpot CRM
Mojo Helpdesk
10.0
Email support
HubSpot CRM
Mojo Helpdesk
10.0
Help Desk CRM integration
HubSpot CRM
Mojo Helpdesk
10.0

Pros

HubSpot CRM

  • HubSpot CRM is FANTASTIC for customization. We are able to create our own pipelines, workflows, literally everything down to the properties on each deal/ticket/contact/etc.
  • We love HubSpot CRM's ability to integrate with other platforms. Depending on the apps connected, there is a potential to fully automate parts of the process so that we never miss a step!
  • Reporting is another area of customization but deserves its own mention. HubSpot CRM has several templated reports, but it's also possible to create just about anything else you could want.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • Not as feature packed / powerful as other CRM software in the market (I used to use Salesforce extensively).
  • Integrations with other software needs to be improved and expanded.
  • Some features / processes are clunky and not intuitive.
  • Need to improve features like email formatting, etc. in creating workflows and nurture sequence.
  • Need to expand on available plugins.
Fatima Trapaga | TrustRadius Reviewer

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 142 answers
The most user-friendly platform there is. Very intuitive. I love that anyone that goes into HubSpot immediately knows how to use it, even if they've never had any experience with it. You don't need to be an expert to use it correctly, or know anything about coding because it's not necessary. I also love that there is always someone there to help you if you have any questions about how to do something.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Mojo Helpdesk

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

The design which Hubspot CRM has is perfectly incredible, friendly, and diverse in doing its roles. Also, Hubspot CRM has a team of professionals, who are keen and ready to take the criticism and views of the people. Besides, Hubspot CRM stability is incredible, hence, reliability never a question or a miss.
Brenda Fassie | TrustRadius Reviewer

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • HubSpot has decreased our sales pipeline drop off by creating visibility into all steps of the sales cycle and automating some of the more tedious tasks of our sales process, such as follow up emails, appointment reminders, etc.
  • HubSpot has improved the effectiveness of our lead generation efforts by creating visibility into the close rate of leads from each of our marketing channels.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Mojo Helpdesk
9.0

Likelihood to Renew

HubSpot CRM
9.1
Mojo Helpdesk

Usability

HubSpot CRM
8.5
Mojo Helpdesk

Support Rating

HubSpot CRM
8.3
Mojo Helpdesk

Implementation Rating

HubSpot CRM
9.1
Mojo Helpdesk

Add comparison