HubSpot CRM vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Mojo Helpdesk
Score 8.4 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
HubSpot CRMMojo Helpdesk
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
HubSpot CRMMojo Helpdesk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
HubSpot CRMMojo Helpdesk
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.2
919 Ratings
Mojo Helpdesk
-
Ratings
Customer data management / contact management8.9891 Ratings00 Ratings
Workflow management8.4867 Ratings00 Ratings
Territory management7.4185 Ratings00 Ratings
Opportunity management8.3835 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.5890 Ratings00 Ratings
Contract management7.9186 Ratings00 Ratings
Quote & order management7.8577 Ratings00 Ratings
Interaction tracking8.6860 Ratings00 Ratings
Channel / partner relationship management7.5187 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.8
605 Ratings
Mojo Helpdesk
-
Ratings
Case management8.0556 Ratings00 Ratings
Call center management7.7490 Ratings00 Ratings
Help desk management7.6518 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.7
820 Ratings
Mojo Helpdesk
-
Ratings
Lead management8.6774 Ratings00 Ratings
Email marketing8.7773 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.9
842 Ratings
Mojo Helpdesk
-
Ratings
Task management8.4802 Ratings00 Ratings
Billing and invoicing management7.2398 Ratings00 Ratings
Reporting8.1751 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
8.1
817 Ratings
Mojo Helpdesk
-
Ratings
Forecasting7.7646 Ratings00 Ratings
Pipeline visualization8.4778 Ratings00 Ratings
Customizable reports8.3760 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.9
795 Ratings
Mojo Helpdesk
-
Ratings
Custom fields8.6779 Ratings00 Ratings
Custom objects8.4666 Ratings00 Ratings
Scripting environment6.3133 Ratings00 Ratings
API for custom integration8.3536 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.7
753 Ratings
Mojo Helpdesk
-
Ratings
Single sign-on capability8.6666 Ratings00 Ratings
Role-based user permissions8.7716 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.9
533 Ratings
Mojo Helpdesk
-
Ratings
Social data7.9521 Ratings00 Ratings
Social engagement8.0515 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
8.2
585 Ratings
Mojo Helpdesk
-
Ratings
Marketing automation8.5580 Ratings00 Ratings
Compensation management8.0362 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.7
674 Ratings
Mojo Helpdesk
-
Ratings
Mobile access7.7674 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HubSpot CRM
-
Ratings
Mojo Helpdesk
9.8
1 Ratings
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
HubSpot CRM
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
HubSpot CRM
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
Customer portal00 Ratings10.01 Ratings
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
User Ratings
HubSpot CRMMojo Helpdesk
Likelihood to Recommend
8.7
(947 ratings)
9.0
(1 ratings)
Likelihood to Renew
8.6
(11 ratings)
-
(0 ratings)
Usability
8.8
(848 ratings)
-
(0 ratings)
Support Rating
8.3
(21 ratings)
-
(0 ratings)
Implementation Rating
9.1
(10 ratings)
-
(0 ratings)
User Testimonials
HubSpot CRMMojo Helpdesk
Likelihood to Recommend
HubSpot
I think at this time, every company should have a CRM. That being said: For smaller companies without a growth perspective, the system might be too big and hard to set up compared to other solutions. If there is a scaling process ahead and you need a system that grows with you, I´d always recommend using HS.
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Metadot Corporation
For a small business it is a very good value.
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Pros
HubSpot
  • The sales funnel is one of my favorites in the entire industry.
  • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
  • The data tracking for KPI truly helps our team set goals and improve weekly.
  • The e-mail sequences are top tier as well.
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Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
Cons
HubSpot
  • Let's integrate with Shopper Approved to automate collecting reviews for existing clients. It would be easy with templates and sequences to integrate Hubspot clients and help their businesses grow and succeed. while Hubspot goes above and beyond for them. So many small businesses are manually doing this right now and don't realize there is an easier way.
  • I wish there was a way to automatically have Tasks titled to match the email or phone call their correspond within the title. This way when I am looking at my tasks for the day at a quick glance they don't all just say "Followup with" / For example if my subject line in my email is "Ditch Trustpilot," that could automatically populate into the task title, so that I quickly know that I can call them about upgrading from TP to our service."
  • Can't think of anything else at the moment
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Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Metadot Corporation
No answers on this topic
Usability
HubSpot
HubSpot's platform communicates all in one place. It is very organic in how you can find the information with the associations built in. This makes it easy to open an an object and see all the other objects in the CRM at a glance. You are also able to click on the other objects and review those records quickly and efficiently. With just a few clicks you can go from a contact to a company to the deal.
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Metadot Corporation
No answers on this topic
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Metadot Corporation
No answers on this topic
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Metadot Corporation
No answers on this topic
Alternatives Considered
HubSpot
The free version alone stacks up pretty well against the mentioned competitors. I believe as your business operations grow, the price points for additional users and needed functionalities will grow as well, and HubSpot is well within competitive pricing to compete with the other enterprise-level systems. I’ve stuck with HubSpot for a long time.
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Metadot Corporation
Price and customer service.
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Return on Investment
HubSpot
  • Hubspot CRM allows us to save tons of time by automating our workflows and emails that go out to prospects and customers. These can be very detailed by differentiating by product, lifecycle, and vertical
  • Hubspot CRM allows us to easily forecast future demos and pipeline (people who have demo'd but haven't closed yet.
  • Hubspot allows us to automatically distribute inbound leads. It's the best inbound marketing platform in the world!
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Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review