HubSpot CRM vs Mojo Helpdesk

Likelihood to Recommend

HubSpot CRM works great for small to medium-sized organizations. I don't feel it has enough of the enterprise features like some of the bigger competitors like Salesforce.com. HubSpot CRM is very easy to deploy and maintain and has a less steep learning curve than most of its competitors. This makes it great for smaller organizations with fewer resources to maintain the CRM.

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Verified User

Account Manager in Sales

Computer Hardware Company, 51-200 employees

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For a small business it is a very good value.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Feature Rating Comparison

HubSpot CRM

Mojo Helpdesk

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

HubSpot CRM

Mojo Helpdesk

Case management

Call center management

Help desk management

HubSpot CRM

Mojo Helpdesk

Lead management

Email marketing

HubSpot CRM

Marketing automation

Compensation management

HubSpot CRM

Mojo Helpdesk

Mobile access

HubSpot CRM

Mojo Helpdesk

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

HubSpot CRM

Mojo Helpdesk

External knowledge base

Internal knowledge base

HubSpot CRM

Mojo Helpdesk

Customer portal

Social integration

Email support

Help Desk CRM integration

Pros

HubSpot CRM is FANTASTIC for customization. We are able to create our own pipelines, workflows, literally everything down to the properties on each deal/ticket/contact/etc.
We love HubSpot CRM's ability to integrate with other platforms. Depending on the apps connected, there is a potential to fully automate parts of the process so that we never miss a step!
Reporting is another area of customization but deserves its own mention. HubSpot CRM has several templated reports, but it's also possible to create just about anything else you could want.

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Verified User

General Manager in Customer Service

Construction Company, 11-50 employees

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User friendly- easy to setup and get running.
Built in reports to improve and measure customer satisfaction.
Always adding new features to enhance the product for the user.
Support organization responds quickly to issues and questions.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Cons

Not as feature packed / powerful as other CRM software in the market (I used to use Salesforce extensively).
Integrations with other software needs to be improved and expanded.
Some features / processes are clunky and not intuitive.
Need to improve features like email formatting, etc. in creating workflows and nurture sequence.
Need to expand on available plugins.

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Fatima Trapaga

Senior Project Manager, APAC

NeuroLeadership InstituteE-Learning, 201-500 employees

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The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
Text box section on the rating to have the option to tell why a low rating was given.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

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Likelihood to Renew

HubSpot CRM 9.1

Based on 4 answers

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

HubSpot CRM 8.5

Based on 142 answers

The most user-friendly platform there is. Very intuitive. I love that anyone that goes into HubSpot immediately knows how to use it, even if they've never had any experience with it. You don't need to be an expert to use it correctly, or know anything about coding because it's not necessary. I also love that there is always someone there to help you if you have any questions about how to do something.

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Manuela Murillo Jaramillo

Digital Marketing Specialist

Astound CommerceInformation Technology & Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

HubSpot CRM 8.3

Based on 18 answers

HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.

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Verified User

Analyst in Marketing

Airlines/Aviation Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

HubSpot CRM 9.1

Based on 10 answers

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The design which Hubspot CRM has is perfectly incredible, friendly, and diverse in doing its roles. Also, Hubspot CRM has a team of professionals, who are keen and ready to take the criticism and views of the people. Besides, Hubspot CRM stability is incredible, hence, reliability never a question or a miss.

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Brenda Fassie

Director of Social Marketing

Ascent ResourcesOil & Energy, 51-200 employees

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Price and customer service.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Return on Investment

HubSpot has decreased our sales pipeline drop off by creating visibility into all steps of the sales cycle and automating some of the more tedious tasks of our sales process, such as follow up emails, appointment reminders, etc.
HubSpot has improved the effectiveness of our lead generation efforts by creating visibility into the close rate of leads from each of our marketing channels.

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Verified User

Representative in Sales

Financial Services Company, 51-200 employees

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Our company’s improved customer support response times and expert service has helped us make money.

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Verified User

Administrator in Corporate

Computer Software Company, 1-10 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HubSpot CRM Editions & Modules

Edition

Free Forever	$0¹

Per Month [Unlimited Users]

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Mojo Helpdesk Editions & Modules

Edition

Mini Me	$0¹
Professional	$29¹
Enterprise	$99¹
Unlimited	$399²

Includes 10 agents
Unlimited agents

Additional Pricing Details

—

Rating Summary

HubSpot CRM

Mojo Helpdesk

HubSpot CRM

Mojo Helpdesk

HubSpot CRM

Mojo Helpdesk

HubSpot CRM

Mojo Helpdesk

HubSpot CRM

Mojo Helpdesk

Likelihood to Recommend

HubSpot CRM

Mojo Helpdesk

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Pros

HubSpot CRM

Mojo Helpdesk

Cons

HubSpot CRM

Mojo Helpdesk

Likelihood to Renew

HubSpot CRM

Mojo Helpdesk

Usability

HubSpot CRM

Mojo Helpdesk

Support Rating

HubSpot CRM

Mojo Helpdesk

Implementation Rating

HubSpot CRM

Mojo Helpdesk

Alternatives Considered

HubSpot CRM

Mojo Helpdesk

Return on Investment

HubSpot CRM

Mojo Helpdesk

Screenshots

HubSpot CRM

Mojo Helpdesk

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?