What users are saying about
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Top Rated
729 Ratings
32 Ratings

HubSpot CRM

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Top Rated
729 Ratings
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Score 8.4 out of 100
32 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot CRM is well suited for any company that wishes to efficiently organize its contact records, keeping all that data in one place in a way that's easy to update and integrate with other services. It may be less appropriate for a smaller organization with a very limited number of contacts.
Anonymous | TrustRadius Reviewer

Streak

If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
7.9
Streak
Customer data management / contact management
HubSpot CRM
8.8
Streak
Workflow management
HubSpot CRM
7.8
Streak
Territory management
HubSpot CRM
6.9
Streak
Opportunity management
HubSpot CRM
8.1
Streak
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Streak
Contract management
HubSpot CRM
7.8
Streak
Quote & order management
HubSpot CRM
7.6
Streak
Interaction tracking
HubSpot CRM
8.1
Streak
Channel / partner relationship management
HubSpot CRM
7.4
Streak

Customer Service & Support

HubSpot CRM
7.5
Streak
Case management
HubSpot CRM
7.6
Streak
Call center management
HubSpot CRM
7.2
Streak
Help desk management
HubSpot CRM
7.6
Streak

Marketing Automation

HubSpot CRM
8.6
Streak
Lead management
HubSpot CRM
8.4
Streak
Email marketing
HubSpot CRM
8.8
Streak

CRM Project Management

HubSpot CRM
7.5
Streak
Task management
HubSpot CRM
8.1
Streak
Billing and invoicing management
HubSpot CRM
6.4
Streak
Reporting
HubSpot CRM
7.8
Streak

CRM Reporting & Analytics

HubSpot CRM
7.6
Streak
Forecasting
HubSpot CRM
7.8
Streak
Pipeline visualization
HubSpot CRM
7.8
Streak
Customizable reports
HubSpot CRM
7.0
Streak

Customization

HubSpot CRM
7.6
Streak
Custom fields
HubSpot CRM
8.1
Streak
Custom objects
HubSpot CRM
7.4
Streak
Scripting environment
HubSpot CRM
7.1
Streak
API for custom integration
HubSpot CRM
7.7
Streak

Security

HubSpot CRM
8.3
Streak
Single sign-on capability
HubSpot CRM
8.3
Streak
Role-based user permissions
HubSpot CRM
8.4
Streak

Social CRM

HubSpot CRM
8.0
Streak
Social data
HubSpot CRM
7.9
Streak
Social engagement
HubSpot CRM
8.1
Streak

Integrations with 3rd-party Software

HubSpot CRM
8.4
Streak
Marketing automation
HubSpot CRM
8.4
Streak
Compensation management
HubSpot CRM
8.5
Streak

Platform

HubSpot CRM
7.2
Streak
Mobile access
HubSpot CRM
7.2
Streak

Pros

HubSpot CRM

  • Sequences: this allows team members to set up email to go out to specific contacts and look like it's coming from them directly, rather than a marketing email.
  • Deal Pipeline: easy to see where everything is with a quick glance, great overview and planning tool.
  • Templates: save team members so much time by being able to save common emails instead of having to retype them all the time.
  • Email tracking: we're able to see when a lead opens an email, clicks on something, or any other activity associated with that email.
Sereena Schneider (LION) | TrustRadius Reviewer

Streak

  • The e-mail tracking feature is easy to use and very handy.
  • The snippets feature are very good, have shortcuts to use and save a lot of time.
  • Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.
Raphael Sanguinete | TrustRadius Reviewer

Cons

HubSpot CRM

  • Its internal search for a contact really sucks. If you want to be sure a contact isn't already in your database you have to search using their email address. Anything else including company name doesn't always bring up what you would expect.
  • The ability to utilize HubSpot data and generate a report that you can share with partners or vendors.
  • SIC and NAICS functionality.
  • Vertical market focus is not easily done without lots of customization.
Ed Romaine | TrustRadius Reviewer

Streak

  • Streak should work better with Microsoft. Often you need to run your excel files through Sheets in order for them to be compatible.
  • Having a Dashboard rather than being a tab in your email might add to its usability.
  • Automated progression through the stages
Aaron Nielsen | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Streak

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.4
Based on 16 answers
I think [HubSpot CRM] is an excellent program, very easy to use and very intuitive. If I'm not sure how to do something, it never takes very long to figure it out and they offer support if I am really stumped.
Tracy Arrington | TrustRadius Reviewer

Streak

No score
No answers yet
No answers on this topic

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
Support for the HubSpot platform has truly been exceptional. With Enterprise and Pro packages, my team is able to get information extremely quickly without any headache at all. Other paid platforms we've used have let us down with low response times and unhelpful representatives but that is not the case with HubSpot CRM support.
Tory Robinson | TrustRadius Reviewer

Streak

Streak 8.0
Based on 1 answer
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Matthew Fox | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Streak

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

The honest truth was we purchases Hubspot [CRM] when we were smaller and it was substantially less expensive than Salesforce. Now that we are larger we are hoping to switch over for the customization and extra integrations Salesforce offers. Hubspot [CRM] is lacking many features that seem simple and have been requested for years in their support forums, but it seems like the company has no interest in building them.
Matthew Gardner | TrustRadius Reviewer

Streak

HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.
Stephanie Majeran | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Positive - Super-affordable CRM tool that definitely increased the number of leads we process, and helped us introduce specific tracking.
  • Negative - More advanced features come with an expensive price and commitment of annual plans.
  • Positive - Comprehensive sales and marketing tracking allowed us to improve our sales across the board.
Fedor Paretsky | TrustRadius Reviewer

Streak

  • It has helped me save time on reaching out to people thinking that they didn't get my first email.
  • It had the positive return on investment in the fact that the time I spend using Streak is much less than the time I would spend not using it.
  • Streak has taught me the importance and ease of mail merges, since nothing else out there was as seamless to start with.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Streak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Streak Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.7
Streak
7.1

Likelihood to Renew

HubSpot CRM
9.1
Streak

Usability

HubSpot CRM
8.4
Streak

Support Rating

HubSpot CRM
8.3
Streak
8.0

Implementation Rating

HubSpot CRM
9.1
Streak

Add comparison