What users are saying about
HubSpot CRM
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Top Rated
729 Ratings
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Based on 729 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 32 reviews and ratings
Likelihood to Recommend
HubSpot CRM
HubSpot CRM is well suited for any company that wishes to efficiently organize its contact records, keeping all that data in one place in a way that's easy to update and integrate with other services. It may be less appropriate for a smaller organization with a very limited number of contacts.

Verified User
Analyst in Marketing
Airlines/Aviation Company, 201-500 employeesStreak
If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.

Verified User
Representative in Sales
Marketing & Advertising Company, 51-200 employeesFeature Rating Comparison
Sales Force Automation
HubSpot CRM
7.9
Streak
—
Customer data management / contact management
HubSpot CRM
8.8
Streak
—
Workflow management
HubSpot CRM
7.8
Streak
—
Territory management
HubSpot CRM
6.9
Streak
—
Opportunity management
HubSpot CRM
8.1
Streak
—
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Streak
—
Contract management
HubSpot CRM
7.8
Streak
—
Quote & order management
HubSpot CRM
7.6
Streak
—
Interaction tracking
HubSpot CRM
8.1
Streak
—
Channel / partner relationship management
HubSpot CRM
7.4
Streak
—
Customer Service & Support
HubSpot CRM
7.5
Streak
—
Case management
HubSpot CRM
7.6
Streak
—
Call center management
HubSpot CRM
7.2
Streak
—
Help desk management
HubSpot CRM
7.6
Streak
—
Marketing Automation
HubSpot CRM
8.6
Streak
—
Lead management
HubSpot CRM
8.4
Streak
—
Email marketing
HubSpot CRM
8.8
Streak
—
CRM Project Management
HubSpot CRM
7.5
Streak
—
Task management
HubSpot CRM
8.1
Streak
—
Billing and invoicing management
HubSpot CRM
6.4
Streak
—
Reporting
HubSpot CRM
7.8
Streak
—
CRM Reporting & Analytics
HubSpot CRM
7.6
Streak
—
Forecasting
HubSpot CRM
7.8
Streak
—
Pipeline visualization
HubSpot CRM
7.8
Streak
—
Customizable reports
HubSpot CRM
7.0
Streak
—
Customization
HubSpot CRM
7.6
Streak
—
Custom fields
HubSpot CRM
8.1
Streak
—
Custom objects
HubSpot CRM
7.4
Streak
—
Scripting environment
HubSpot CRM
7.1
Streak
—
API for custom integration
HubSpot CRM
7.7
Streak
—
Security
HubSpot CRM
8.3
Streak
—
Single sign-on capability
HubSpot CRM
8.3
Streak
—
Role-based user permissions
HubSpot CRM
8.4
Streak
—
Social CRM
HubSpot CRM
8.0
Streak
—
Social data
HubSpot CRM
7.9
Streak
—
Social engagement
HubSpot CRM
8.1
Streak
—
Integrations with 3rd-party Software
HubSpot CRM
8.4
Streak
—
Marketing automation
HubSpot CRM
8.4
Streak
—
Compensation management
HubSpot CRM
8.5
Streak
—
Platform
HubSpot CRM
7.2
Streak
—
Mobile access
HubSpot CRM
7.2
Streak
—
Pros
HubSpot CRM
- Sequences: this allows team members to set up email to go out to specific contacts and look like it's coming from them directly, rather than a marketing email.
- Deal Pipeline: easy to see where everything is with a quick glance, great overview and planning tool.
- Templates: save team members so much time by being able to save common emails instead of having to retype them all the time.
- Email tracking: we're able to see when a lead opens an email, clicks on something, or any other activity associated with that email.
Director of Client Care
Marketing NinjasMarketing and Advertising, 1-10 employees
Streak
- The e-mail tracking feature is easy to use and very handy.
- The snippets feature are very good, have shortcuts to use and save a lot of time.
- Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.
Sócio-fundador e Produtor Executivo
RebuliçoEntertainment, 1-10 employees
Cons
HubSpot CRM
- Its internal search for a contact really sucks. If you want to be sure a contact isn't already in your database you have to search using their email address. Anything else including company name doesn't always bring up what you would expect.
- The ability to utilize HubSpot data and generate a report that you can share with partners or vendors.
- SIC and NAICS functionality.
- Vertical market focus is not easily done without lots of customization.
VP Marketing & Business Development
Conveyco TechnologiesLogistics & Supply Chain, 51-200 employees
Streak
- Streak should work better with Microsoft. Often you need to run your excel files through Sheets in order for them to be compatible.
- Having a Dashboard rather than being a tab in your email might add to its usability.
- Automated progression through the stages
Business Partner
Viral Brand MarketingHospitality, 1-10 employees
Likelihood to Renew
HubSpot CRM
HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
President
WeidertMarketing and Advertising, 11-50 employees
Streak
No score
No answers yet
No answers on this topic
Usability
HubSpot CRM
HubSpot CRM 8.4
Based on 16 answers
I think [HubSpot CRM] is an excellent program, very easy to use and very intuitive. If I'm not sure how to do something, it never takes very long to figure it out and they offer support if I am really stumped.
Owner
Tracy Arrington StudiosLuxury Goods & Jewelry, 1-10 employees
Streak
No score
No answers yet
No answers on this topic
Support Rating
HubSpot CRM
HubSpot CRM 8.3
Based on 18 answers
Support for the HubSpot platform has truly been exceptional. With Enterprise and Pro packages, my team is able to get information extremely quickly without any headache at all. Other paid platforms we've used have let us down with low response times and unhelpful representatives but that is not the case with HubSpot CRM support.
Digital Marketing Manager
Orasi SoftwareComputer Software, 201-500 employees
Streak
Streak 8.0
Based on 1 answer
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Technical Recruiter
Coit GroupHuman Resources, 11-50 employees
Implementation Rating
HubSpot CRM
HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
President
WeidertMarketing and Advertising, 11-50 employees
Streak
No score
No answers yet
No answers on this topic
Alternatives Considered
HubSpot CRM
The honest truth was we purchases Hubspot [CRM] when we were smaller and it was substantially less expensive than Salesforce. Now that we are larger we are hoping to switch over for the customization and extra integrations Salesforce offers. Hubspot [CRM] is lacking many features that seem simple and have been requested for years in their support forums, but it seems like the company has no interest in building them.
Director of Customer Success
RouteThisComputer Software, 51-200 employees
Streak
HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.
Owner
WellRun Results, LLCAccounting, 1-10 employees
Return on Investment
HubSpot CRM
- Positive - Super-affordable CRM tool that definitely increased the number of leads we process, and helped us introduce specific tracking.
- Negative - More advanced features come with an expensive price and commitment of annual plans.
- Positive - Comprehensive sales and marketing tracking allowed us to improve our sales across the board.
Co-Founder/CEO
aspace, Inc.Computer Software, 1-10 employees
Streak
- It has helped me save time on reaching out to people thinking that they didn't get my first email.
- It had the positive return on investment in the fact that the time I spend using Streak is much less than the time I would spend not using it.
- Streak has taught me the importance and ease of mail merges, since nothing else out there was as seamless to start with.

Verified User
C-Level Executive in Sales
Marketing and Advertising Company, 1-10 employeesScreenshots
Pricing Details
HubSpot CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
HubSpot CRM Editions & Modules
Edition
Free Forever | $01 |
---|
- Per Month [Unlimited Users]
Additional Pricing Details
—Streak
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Streak Editions & Modules
—