What users are saying about
HubSpot CRM
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Top Rated
1831 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1831 reviews and ratings
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 41 reviews and ratings
Feature Set Ratings
Sales Force Automation

8.1
HubSpot CRM
81%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 9/9 features
HubSpot CRM ranks higher in 9/9 features
Customer data management / contact management

8.9
89%
580 Ratings
N/A
0 Ratings
Workflow management

8.3
83%
561 Ratings
N/A
0 Ratings
Territory management

7.3
73%
184 Ratings
N/A
0 Ratings
Opportunity management

8.3
83%
536 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.4
84%
568 Ratings
N/A
0 Ratings
Contract management

7.9
79%
185 Ratings
N/A
0 Ratings
Quote & order management

7.9
79%
356 Ratings
N/A
0 Ratings
Interaction tracking

8.7
87%
545 Ratings
N/A
0 Ratings
Channel / partner relationship management

7.4
74%
186 Ratings
N/A
0 Ratings
Customer Service & Support

7.5
HubSpot CRM
75%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Case management

7.8
78%
351 Ratings
N/A
0 Ratings
Call center management

7.4
74%
302 Ratings
N/A
0 Ratings
Help desk management

7.5
75%
323 Ratings
N/A
0 Ratings
Marketing Automation

8.7
HubSpot CRM
87%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Lead management

8.6
86%
494 Ratings
N/A
0 Ratings
Email marketing

8.8
88%
492 Ratings
N/A
0 Ratings
CRM Project Management

7.9
HubSpot CRM
79%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Task management

8.3
83%
512 Ratings
N/A
0 Ratings
Billing and invoicing management

7.2
72%
237 Ratings
N/A
0 Ratings
Reporting

8.2
82%
478 Ratings
N/A
0 Ratings
CRM Reporting & Analytics

8.1
HubSpot CRM
81%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Forecasting

7.7
77%
402 Ratings
N/A
0 Ratings
Pipeline visualization

8.3
83%
501 Ratings
N/A
0 Ratings
Customizable reports

8.2
82%
491 Ratings
N/A
0 Ratings
Customization

7.8
HubSpot CRM
78%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 4/4 features
HubSpot CRM ranks higher in 4/4 features
Custom fields

8.4
84%
515 Ratings
N/A
0 Ratings
Custom objects

8.3
83%
428 Ratings
N/A
0 Ratings
Scripting environment

6.3
63%
133 Ratings
N/A
0 Ratings
API for custom integration

8.3
83%
331 Ratings
N/A
0 Ratings
Security

8.6
HubSpot CRM
86%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Single sign-on capability

8.6
86%
419 Ratings
N/A
0 Ratings
Role-based user permissions

8.5
85%
462 Ratings
N/A
0 Ratings
Social CRM

7.8
HubSpot CRM
78%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Social data

7.8
78%
342 Ratings
N/A
0 Ratings
Social engagement

7.8
78%
337 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software

8.1
HubSpot CRM
81%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Marketing automation

8.4
84%
368 Ratings
N/A
0 Ratings
Compensation management

7.7
77%
214 Ratings
N/A
0 Ratings
Platform

7.2
HubSpot CRM
72%
Streak
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 1/1 features
HubSpot CRM ranks higher in 1/1 features
Mobile access

7.2
72%
434 Ratings
N/A
0 Ratings
Attribute Ratings
- HubSpot CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

8.6
HubSpot CRM
86%
613 Ratings
4.9
Streak
49%
12 Ratings
Likelihood to Renew

9.3
HubSpot CRM
93%
7 Ratings
Streak
N/A
0 Ratings
Usability

8.8
HubSpot CRM
88%
515 Ratings
Streak
N/A
0 Ratings
Support Rating

8.2
HubSpot CRM
82%
17 Ratings
8.0
Streak
80%
2 Ratings
Implementation Rating

9.1
HubSpot CRM
91%
10 Ratings
Streak
N/A
0 Ratings
Likelihood to Recommend
HubSpot CRM
HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
Chief Innovation Advisor- UX Design
Vrunik SolutionsDesign, 11-50 employees
Streak
If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.

Verified User
Representative in Sales
Marketing & Advertising Company, 51-200 employeesPros
HubSpot CRM
- Sequences- setting up email/call campaign sequences for automated emails.
- Automated emails shut off once the customer has responded so you can make a manual reply.
- Very user friendly for your sales or account manager staff.
- The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
- Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
- Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
- The ability to create new companies and HubSpot pulls in their financial information.
- The analytics section allows you to be able to see your daily progress.
- The dashboard helps you manage your pipeline for sales and productivity.
- The ability to see email templates made across your department is very helpful.
- User friendly!!!
Ministry Consultant
Injoy Stewardship SolutionsReligious Institutions, 11-50 employees
Streak
- The e-mail tracking feature is easy to use and very handy.
- The snippets feature are very good, have shortcuts to use and save a lot of time.
- Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.
Sócio-fundador e Produtor Executivo
RebuliçoEntertainment, 1-10 employees
Cons
HubSpot CRM
- There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
- The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
- Depending on list size, email sends can be slow as it sends in batches.
Director of Operations
MuteSixMarketing and Advertising, 51-200 employees
Streak
- Streak should work better with Microsoft. Often you need to run your excel files through Sheets in order for them to be compatible.
- Having a Dashboard rather than being a tab in your email might add to its usability.
- Automated progression through the stages
Business Partner
Viral Brand MarketingHospitality, 1-10 employees
Pricing Details
HubSpot CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Per Month [Unlimited Users]
HubSpot CRM Editions & Modules
Edition
Free Forever | $01 |
---|---|
CRM Bundle | $502 |
- Per Month [Unlimited Users]
- per month
Additional Pricing Details
—Streak
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Streak Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
HubSpot CRM
HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
President
WeidertMarketing and Advertising, 11-50 employees
Streak
No score
No answers yet
No answers on this topic
Usability
HubSpot CRM
HubSpot CRM 8.8
Based on 515 answers
I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
Account Executive
Virti, IncComputer Software, 11-50 employees
Streak
No score
No answers yet
No answers on this topic
Support Rating
HubSpot CRM
HubSpot CRM 8.2
Based on 17 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Director of Client Care
Marketing NinjasMarketing and Advertising, 1-10 employees
Streak
Streak 8.0
Based on 2 answers
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Technical Recruiter
Coit GroupHuman Resources, 11-50 employees
Implementation Rating
HubSpot CRM
HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
President
WeidertMarketing and Advertising, 11-50 employees
Streak
No score
No answers yet
No answers on this topic
Alternatives Considered
HubSpot CRM
Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
Regional Head - Inside Sales
DarwinboxHuman Resources, 501-1000 employees
Streak
HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.
Owner
WellRun Results, LLCAccounting, 1-10 employees
Return on Investment
HubSpot CRM
- If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
- The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
- The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
- For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
Director of Marketing
AAA Western and Central New YorkAutomotive, 501-1000 employees
Streak
- It has helped me save time on reaching out to people thinking that they didn't get my first email.
- It had the positive return on investment in the fact that the time I spend using Streak is much less than the time I would spend not using it.
- Streak has taught me the importance and ease of mail merges, since nothing else out there was as seamless to start with.

Verified User
C-Level Executive in Sales
Marketing and Advertising Company, 1-10 employees