What users are saying about
360 Ratings
38 Ratings
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Score 8.6 out of 100
360 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Incident and problem management

    8.5

    HubSpot Service Hub

    85%

    Qualtrics

    Feature Set Not Supported
    N/A
    HubSpot Service Hub ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Expert directory

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    8.2
    82%
    6 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Ticket response

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Self Help Community

    8.9

    HubSpot Service Hub

    89%

    Qualtrics

    Feature Set Not Supported
    N/A
    HubSpot Service Hub ranks higher in 2/2 features

    External knowledge base

    8.9
    89%
    10 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    8.9
    89%
    10 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    8.1

    HubSpot Service Hub

    81%

    Qualtrics

    Feature Set Not Supported
    N/A
    HubSpot Service Hub ranks higher in 5/5 features

    Customer portal

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    IVR

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Social integration

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Email support

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Help Desk CRM integration

    9.3
    93%
    6 Ratings
    N/A
    0 Ratings

    Survey Format & Appearance

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    8.4

    Qualtrics

    84%
    Qualtrics CoreXM ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.6
    86%
    105 Ratings

    Themes

    N/A
    0 Ratings
    8.3
    83%
    108 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.2
    82%
    106 Ratings

    Survey Content

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    9.0

    Qualtrics

    90%
    Qualtrics CoreXM ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.4
    94%
    108 Ratings

    Question design help

    N/A
    0 Ratings
    8.4
    84%
    114 Ratings

    Multiple question types

    N/A
    0 Ratings
    9.2
    92%
    124 Ratings

    Survey Logic

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    8.1

    Qualtrics

    81%
    Qualtrics CoreXM ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.1
    81%
    124 Ratings

    Survey Reporting & Analytics

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    8.5

    Qualtrics

    85%
    Qualtrics CoreXM ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.7
    87%
    121 Ratings

    Data export

    N/A
    0 Ratings
    8.7
    87%
    121 Ratings

    Standard reports

    N/A
    0 Ratings
    8.6
    86%
    115 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    104 Ratings

    Analytics

    N/A
    0 Ratings
    8.3
    83%
    109 Ratings

    Survey Administration & Security

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    9.0

    Qualtrics

    90%
    Qualtrics CoreXM ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.8
    88%
    106 Ratings

    Compliance

    N/A
    0 Ratings
    9.1
    91%
    93 Ratings

    Survey Distribution

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    8.4

    Qualtrics

    84%
    Qualtrics CoreXM ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    8.1
    81%
    54 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    8.7
    87%
    83 Ratings

    Attribute Ratings

    • HubSpot Service Hub and Qualtrics CoreXM are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.7

    HubSpot Service Hub

    87%
    12 Ratings
    8.7

    Qualtrics

    87%
    167 Ratings

    Likelihood to Renew

    HubSpot Service Hub

    N/A
    0 Ratings
    9.4

    Qualtrics

    94%
    41 Ratings

    Usability

    HubSpot Service Hub

    N/A
    0 Ratings
    8.8

    Qualtrics

    88%
    18 Ratings

    Availability

    HubSpot Service Hub

    N/A
    0 Ratings
    9.0

    Qualtrics

    90%
    2 Ratings

    Performance

    HubSpot Service Hub

    N/A
    0 Ratings
    5.5

    Qualtrics

    55%
    2 Ratings

    Support Rating

    HubSpot Service Hub

    N/A
    0 Ratings
    8.1

    Qualtrics

    81%
    30 Ratings

    Online Training

    HubSpot Service Hub

    N/A
    0 Ratings
    8.0

    Qualtrics

    80%
    2 Ratings

    Implementation Rating

    HubSpot Service Hub

    N/A
    0 Ratings
    9.0

    Qualtrics

    90%
    2 Ratings

    Likelihood to Recommend

    HubSpot

    It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
    Read full review

    Qualtrics

    Qualtrics is a good medium for creating surveys and getting analytics back for it. I think it's easy to learn if you are in the business of creating surveys or if it's part of your studies. It can be a little overwhelming for a brand new user who has never created a survey for the first time. So onboarding could be better.
    Read full review

    Pros

    HubSpot

    • It makes it easier for us to keep track of customer awareness and review in one spot.
    • The great thing about how easy it is to use all of its fantastic tools.
    • The ability to check customer retention.
    • It's easy to track and measure the success of our organization's sales team.
    • This is a fantastic all-in-one customer success suite that includes ticketing.
    Read full review

    Qualtrics

    • Qualtrics CoreXM is easy to use for quick one-time surveys or for measuring opinions over time
    • It's great for sending/managing RSVPs for meetings or other gatherings or to collect important data like Conflict of Interest declarations.
    • Qualtrics CoreXM's reporting and crosstab functionality is beefy and gets better all of the time. I'm always amazed at how easy it is to generate reports for sharing my survey response data and research.
    Read full review

    Cons

    HubSpot

    • Need to be able to customize and prioritize tiles when in deal view
    • Should have web forms and telescripts built into the program (templates)
    Read full review

    Qualtrics

    • The collaborate feature can be clunky and sometimes we have to remove access and add a person back in for them to see the survey in their lists
    • We have a contract through our university and more than one person has created their account in the wrong place, causing some administrative headaches as that is fixed so that we can collaborate on surveys with them.
    • I wish it was easier to organize my surveys into folders, there should be a more efficient way to do that.
    Read full review

    Pricing Details

    HubSpot Service Hub

    Starting Price

    $50 per month

    Editions & Modules

    HubSpot Service Hub editions and modules pricing
    EditionModules
    Starter$50 ($45)1
    Professional$400 ($360)2
    EnterpriseStarting at $1,2003

    Footnotes

    1. monthly (annually)
    2. monthly (annually)
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Qualtrics

    Starting Price

    $1,500 per user/per year

    Editions & Modules

    Qualtrics editions and modules pricing
    EditionModules
    Research Core 11,5001

    Footnotes

    1. per user/per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    HubSpot

    No answers on this topic

    Qualtrics

    I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
    Read full review

    Usability

    HubSpot

    No answers on this topic

    Qualtrics

    All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
    Read full review

    Support Rating

    HubSpot

    No answers on this topic

    Qualtrics

    Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
    Read full review

    Online Training

    HubSpot

    No answers on this topic

    Qualtrics

    I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
    Read full review

    Implementation Rating

    HubSpot

    No answers on this topic

    Qualtrics

    I like being able to easily integrate new colleagues by simply giving them a log in user name and password
    Read full review

    Alternatives Considered

    HubSpot

    Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
    Read full review

    Qualtrics

    ]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase
    Read full review

    Return on Investment

    HubSpot

    • Lead management has become more streamlined
    • Sales targets are visible; any changes made can be easily tracked and accounted for
    • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
    Read full review

    Qualtrics

    • Increased productivity due to the highly intuitive user-interface and template saving capabilities.
    • Reporting and analytics are extremely valuable. Our team can track responses and share feedback/results extremely quickly.
    • If a user has created a great template, they can share to external teams quite easily. It helps other departments!
    Read full review

    Screenshots

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