TrustRadius

HubSpot Service Hub vs. Vivantio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot Service Hub
Score 8.4 out of 10
N/A
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.
$50
per month
Vivantio
Score 4.0 out of 10
Mid-Size Companies (51-1,000 employees)
Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.
$59
per month per seat
Pricing
HubSpot Service HubVivantio
Editions & Modules
Starter
$50 ($45)
monthly (annually)
Professional
$400 ($360)
monthly (annually)
Enterprise
Starting at $1,200
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot Service HubVivantio
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details—Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually.
More Pricing Information
Community Pulse
HubSpot Service HubVivantio
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HubSpot Service HubVivantio
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HubSpot Service Hub
8.5
11 Ratings
7% above category average
Vivantio
-
Ratings
Organize and prioritize service tickets9.211 Ratings00 Ratings
Expert directory7.94 Ratings00 Ratings
Subscription-based notifications8.26 Ratings00 Ratings
ITSM collaboration and documentation7.65 Ratings00 Ratings
Ticket creation and submission8.711 Ratings00 Ratings
Ticket response9.511 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
HubSpot Service Hub
9.3
10 Ratings
18% above category average
Vivantio
-
Ratings
External knowledge base9.310 Ratings00 Ratings
Internal knowledge base9.310 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
HubSpot Service Hub
8.1
6 Ratings
5% above category average
Vivantio
-
Ratings
Customer portal9.14 Ratings00 Ratings
IVR7.13 Ratings00 Ratings
Social integration7.34 Ratings00 Ratings
Email support7.86 Ratings00 Ratings
Help Desk CRM integration9.26 Ratings00 Ratings
Best Alternatives
HubSpot Service HubVivantio
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot Service HubVivantio
Likelihood to Recommend
8.6
(12 ratings)
-
(0 ratings)
User Testimonials
HubSpot Service HubVivantio
Likelihood to Recommend
HubSpot
It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Max Safier | TrustRadius Reviewer
Max Safier
Contact Center Solutions Engineer
Read full review
Vivantio
No answers on this topic
Pros
HubSpot
  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Verified User
Anonymous
Read full review
Vivantio
No answers on this topic
Cons
HubSpot
  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Ed Romaine | TrustRadius Reviewer
Ed Romaine
VP Marketing & Business Development
Read full review
Vivantio
No answers on this topic
Alternatives Considered
HubSpot
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
Matt Zuvella | TrustRadius Reviewer
Matt Zuvella
VP of Marketing
Read full review
Vivantio
No answers on this topic
Return on Investment
HubSpot
  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
AS
Abhishek Sinha
Pre-Sales manager
Read full review
Vivantio
No answers on this topic
ScreenShots

HubSpot Service Hub Screenshots

Screenshot of Service Hub helps to quickly address service tickets

Vivantio Screenshots

Screenshot of Dashboard - Supports informed decisions with robust KPIs, analytics and reporting.Screenshot of Self-Service Portal - The portal can be customized to branding colors and specifics and make it easy and familiar for customers.Screenshot of Incident, Problem, Change, and Service Requests - Supports multiple ticket types to manage all types of requests and tasks, backed by industry proven frameworks and methodologies.Screenshot of B2B Customer Service Management - With native support for customer service teams, customers interactions can be managed within Vivantio. These include customer-specific SLAs, assets, support, requests, knowledge articles and custom self service portals to enhance the customer experience.Screenshot of Asset Management - Vivantio’s CMDB brings configuration information into one centralized location providing a complete view of products, systems, software and assets.Screenshot of Knowledge Management - Knowledge at the user's fingertips allows for quicker responses and improves the efficiency of support teams, freeing up resources to tackle tougher issues.