What users are saying about
22 Ratings
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Score 9 out of 100
96 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Online Storefront

    7.6

    IBM Digital Commerce

    76%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    IBM Digital Commerce ranks higher in 9/9 features

    Product catalog & listings

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Product management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Bulk product upload

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Branding

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Mobile storefront

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Product variations

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Website integration

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Visual customization

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    CMS

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    6.0

    IBM Digital Commerce

    60%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    IBM Digital Commerce ranks higher in 2/2 features

    Abandoned cart recovery

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Checkout user experience

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Online Payment System

    6.0

    IBM Digital Commerce

    60%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    IBM Digital Commerce ranks higher in 1/1 features

    eCommerce security

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.0

    IBM Digital Commerce

    70%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    IBM Digital Commerce ranks higher in 3/3 features

    Promotions & discounts

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    SEO

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    6.2

    IBM Digital Commerce

    62%

    Kentico Xperience

    Feature Set Not Supported
    N/A
    IBM Digital Commerce ranks higher in 5/5 features

    Multi-site management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Order processing

    5.0
    50%
    3 Ratings
    N/A
    0 Ratings

    Inventory management

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Shipping

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Custom functionality

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Security

    IBM Digital Commerce

    Feature Set Not Supported
    N/A
    7.1

    Kentico Xperience

    71%
    Kentico Xperience ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    7.1
    71%
    24 Ratings

    Platform & Infrastructure

    IBM Digital Commerce

    Feature Set Not Supported
    N/A
    7.5

    Kentico Xperience

    75%
    Kentico Xperience ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    8.0
    80%
    20 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    7.0
    70%
    18 Ratings

    Web Content Creation

    IBM Digital Commerce

    Feature Set Not Supported
    N/A
    7.0

    Kentico Xperience

    70%
    Kentico Xperience ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    8.0
    80%
    24 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    7.1
    71%
    25 Ratings

    Admin section

    N/A
    0 Ratings
    7.2
    72%
    25 Ratings

    Page templates

    N/A
    0 Ratings
    7.1
    71%
    25 Ratings

    Library of website themes

    N/A
    0 Ratings
    5.8
    58%
    12 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    8.0
    80%
    23 Ratings

    Publishing workflow

    N/A
    0 Ratings
    6.2
    62%
    24 Ratings

    Form generator

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Web Content Management

    IBM Digital Commerce

    Feature Set Not Supported
    N/A
    6.9

    Kentico Xperience

    69%
    Kentico Xperience ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    6.3
    63%
    24 Ratings

    SEO support

    N/A
    0 Ratings
    7.2
    72%
    24 Ratings

    Bulk management

    N/A
    0 Ratings
    5.1
    51%
    24 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    7.9
    79%
    24 Ratings

    Community / comment management

    N/A
    0 Ratings
    7.9
    79%
    23 Ratings

    Attribute Ratings

    • Kentico Xperience is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • IBM Digital Commerce and Kentico Xperience are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    IBM Digital Commerce

    90%
    5 Ratings
    9.0

    Kentico Xperience

    90%
    44 Ratings

    Likelihood to Renew

    8.0

    IBM Digital Commerce

    80%
    2 Ratings
    9.1

    Kentico Xperience

    91%
    22 Ratings

    Usability

    IBM Digital Commerce

    N/A
    0 Ratings
    9.0

    Kentico Xperience

    90%
    3 Ratings

    Support Rating

    8.0

    IBM Digital Commerce

    80%
    2 Ratings
    9.1

    Kentico Xperience

    91%
    8 Ratings

    Implementation Rating

    IBM Digital Commerce

    N/A
    0 Ratings
    10.0

    Kentico Xperience

    100%
    2 Ratings

    Vendor post-sale

    IBM Digital Commerce

    N/A
    0 Ratings
    9.1

    Kentico Xperience

    91%
    1 Rating

    Vendor pre-sale

    IBM Digital Commerce

    N/A
    0 Ratings
    9.1

    Kentico Xperience

    91%
    1 Rating

    Likelihood to Recommend

    IBM

    I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
    Read full review

    Kentico software

    Kentico is a robust and flexible CMS platform that is great for managing multiple websites and multiple environments (dev, stage, and production for instance). It makes content management very easy and makes it easy to keep the environments synced with the same content. However, the Kentico CMS does require a bit more technical understanding to get it set up properly and requires a bit more effort and support than, say, free open-source options.
    Read full review

    Pros

    IBM

    • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
    • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
    • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
    Read full review

    Kentico software

    • I love the intuitive top and left navigation within the content management platform. I can easily find what section, sub-section, and page I'm looking to edit
    • For creating content, the WYSIWYG editor is so intuitive; it feels like you're working on an MS Word doc!
    • The tab for adding metadata in simple fields takes away the headache of having to hunt and peck through code to add H1 tag, page description etc.
    • The image library is easy to edit and manage
    Read full review

    Cons

    IBM

    • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
    • The catalog load can be simplified.
    • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
    Read full review

    Kentico software

    • Kentico needs to invest in more enterprise class environment management utilities -- example: global CDN support via the CMS is sorely lacking. There are work-arounds, but it should be more elegant.
    • The Kentico staging module could be improved to support the concept of bundled releases. Current staging module functionality is good, but could be improved.
    • Kentico ecommerce support is a touch immature. While content management is superb, Kentico lags in this area when compared to many open source ecommerce engines.
    • Kentico is lacking MVC support. 99% of the time this isn't an issue for the end-user or business user, but can be a hurdle for technology teams depending on the team's makeup.
    Read full review

    Pricing Details

    IBM Digital Commerce

    Starting Price

    Editions & Modules

    IBM Digital Commerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Kentico Xperience

      Starting Price

      $0 Perpetual license

      Editions & Modules

      Kentico Xperience editions and modules pricing
      EditionModules
      Kentico Xperience Business$14,9991
      Kentico Xperience Enterprise$29,9992
      Kentico Xperience CorporateUpon request3
      Kentico Xperience Business$9,999 / year4
      Kentico Xperience Enterprise$17,999 / year5

      Footnotes

      1. Perpetual license
      2. Perpetual license
      3. none
      4. Subscription license
      5. Subscription license

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      IBM

      The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
      Read full review

      Kentico software

      We are locked into Kentico for the long haul. It provides us with an easy and flexible solution for a very non technical company to create a site and have the features they want, especially with the inclusion of EMS into our license. Now we have a true platform to build and grow our solutions.
      Read full review

      Usability

      IBM

      No answers on this topic

      Kentico software

      It seriously is one of the best interfaces I have ever used. I also love the fact that I can use UI personalization to secure any functionality by user or role that I don't want that role to have access to. The best part is the customization of the UI, I can add in any button, tab, or menu item I want through it, no code required.
      Read full review

      Support Rating

      IBM

      No answers on this topic

      Kentico software

      Their support staff is friendly, knowledgeable, and will work with you until your issue is fixed. This could take a few phone calls back and forth, but they are very diligent in helping you.
      Read full review

      Implementation Rating

      IBM

      No answers on this topic

      Kentico software

      The system provides many opportunities to integrate and enhance the platform and makes it easy to do so.
      Read full review

      Alternatives Considered

      IBM

      IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
      Read full review

      Kentico software

      I've used Sitecore, Ektron, Joomla!, WordPress, and SharePoint (if you want to count that as a competitor for CMS). Kentico 8 blows them all out of the water. Nothing is more intuitive in the way that content is created, the way the site is setup, and how efficient rollouts can be with Content Staging.
      Read full review

      Return on Investment

      IBM

      • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
      • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
      • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
      Read full review

      Kentico software

      • Kentico has enabled faster speed to market for SMEs. They are empowered to enter content them selves while still having that content go through editorial review to ensure tone of voice and brand are maintained.
      • Deploying Kentico has freed up web developer resources from manual content entry enabling them to build more useful solutions to support the business efforts
      • Tapping into the Kentico event pipelne allows us to trigger external system events when product content is published.
      Read full review

      Screenshots

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