Infor CloudSuite Industrial (SyteLine) vs. Microsoft Dynamics AX, discontinued

I have only used Infor CloudSuite Industrial (SyteLine) in my current role so I do not have specific scenarios other than, status/pay rate changes are not date effective so I have to make sure and enter any changes to the employees on the day the change is to occur. It would be better if I could enter changes as I receive them and code those changes to an effective date that can be referenced and pulled for reporting purposes.

Incentivized

It integrates fully with the other Microsoft software we use daily, and this coordination speeds up our work and gives us the agility to run easily. For example, in a purchase inquiry, the customer, after submitting a request, identifies the teams that should work on the project, and if they need further review by other people, they are added to the process, and everything is managed seamlessly rather than the sales process. Get the result as fast as possible.

Incentivized

• Allows for customization.
• Scalable installation.
• Upgradeable.

Incentivized

• Microsoft Dynamics AX's scalability to meet our regional office needs provide flexibility to the team's requirements.
• Combined with Citrix Xenapp, the application offers seamless access for users on high latency unreliable network connection to the application.
• Application maintenance and updates are easy which makes it possible for us to manage remotely considering the servers are located in a remote Asia site.

Incentivized

• Forecasting module
• Concierge support is hard to find solutions
• DataViews is tedious to set up and use

Incentivized

• MRP can be slow to adapt to changes in actual production or supply chain transactions.
• Setting up number sequences seems a trivial matter, but these numbers ID transactions once they are in the ledger and are key--easy to miss this point in the implementation process.
• Bank rec being easily automated and able to quickly plug into a bank back end to get data is not the best.
• Payment processing can be 'clunky' based on checks, ACH, Wires...as some of these items are not triggered out of the box in AX, bur are easily added --talking ACH and Wires specifically.

Incentivized

Strong technology stack that gives it long term strengths. Syteline is very scaleable, highly extensible and expandable. Work flow processing (ION) is strong and useful for increasing system feedback to user and decreasing repetitive tasks. Automated report generation is powerful. User interface is clean and very accessible. Broad functionality to meet a wide range of demanding environments. This is a solution you can use long term and not outgrow.

Microsoft Dynamics continues to evolve by bringing more functionality to the customer. Also there are several independent software providers that offer a wide range of solutions for vertical markets.

Incentivized

It's an easy enough software to use and it allows for light to heavy customization for the products you are trying to get out of it. We are a heavy user of it, but it would work just as well in a simpler implementation where it would be easy to maintain.

Incentivized

Overall the product does what we need it to do in order for us to function as a company. While there are some concerns over ongoing costs, the belief is, once we have it fully acclimated to our business the cost should settle into alignment with our original expectations. The new features that are consistently being added do add value to the product as they are usually customer request directed.

Incentivized

Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.

Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.

Concierge is difficult to use but if you email support they are quick to respond.

Incentivized

We use a 3rd-party Microsoft Partner for the system. They are responsive and very knowledgeable. While costs have been mentioned several times in this review they are very aware of costs and have developers who are more economical they use to help offset the level of work required to meet our changes and fix our issues.

Incentivized

It took a lot of work, but Microsoft ultimately did a good job with in-person training, including being onsite in multiple global locations for extended periods.

Our solution deviated from a number of key out-of-the-box standards that were included in Online training. We just used that for introduction to the general functionality.

Some rough spots, but ultimately worked out. The contract didn't appear to be structured to support the level of overlapping facility deployments required to meet timeline commitments. Merging cultures on the program was also challenging. Overall, not an easy implementation by any stretch. Everyone did the best they could.

Infor CloudSuite Industrial (SyteLine) is equivalent to ADP, as the system is old style with poor navigation to where you need to go. But just like ADP is effective at the data management they have to handle. Paylocity is more user friendly and easy navigation but has quirks and runs into coding issues alot.

Incentivized

I was not part of the decision making process to select Microsoft Dynamics AX, however, I do know that an exhaustive search was done and many options were considered alongside Microsoft Dynamics AX and I feel that the right decision was made in choosing this solution.

Incentivized

• Data capture.
• Reporting
• Modernize business software.

Incentivized

• With the robust built-in reporting we were able to drop an external reporting platform that costed about $40,000.
• API integrations have saved manual entry and reduced having to hire 2-3 people to manage data.
• Several administrators and developers are required for this which costs about 200-300 thousand in employee costs.

Incentivized