Intercom vs. WhatCounts
Intercom vs. WhatCounts
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
WhatCounts | N/A | WhatCounts is a popularly-used, global enterprise level suite of email marketing tools from the company of the same name founded in 2000 and headquartered in Atlanta, GA. Their customers range from Costco, FoxNews.com, the Seattle Times, Red Lion Hotels, and number over a thousand. Central to the platform is... email. From that it handles advanced segmentation, customer lifecycle building and automation, and personalization. WhatCounts bills itself as a full service marketing agency with… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Email & Online Marketing |
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Reporting & Analytics |
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Pre-Send Testing |
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Intercom | WhatCounts | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Mad Mimi Score 10.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | VerticalResponse Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Emma by Marigold Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | WhatCounts | |
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Likelihood to Recommend | 9.0 (260 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 10.0 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | WhatCounts | |
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Likelihood to Recommend | Intercom | Whatcounts |
Pros | Intercom | Whatcounts |
Cons | Intercom | Whatcounts |
Likelihood to Renew | Intercom | Whatcounts No answers on this topic |
Usability | Intercom | Whatcounts No answers on this topic |
Reliability and Availability | Intercom | Whatcounts No answers on this topic |
Performance | Intercom | Whatcounts No answers on this topic |
Support Rating | Intercom | Whatcounts |
Online Training | Intercom | Whatcounts No answers on this topic |
Implementation Rating | Intercom | Whatcounts No answers on this topic |
Alternatives Considered | Intercom | Whatcounts |
Return on Investment | Intercom | Whatcounts |
ScreenShots | Intercom Screenshots |