Intercom vs. ZoomInfo Chat
Intercom vs. ZoomInfo Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
ZoomInfo Chat | N/A | ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | ZoomInfo Chat | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | ZoomInfo Chat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | ZoomInfo Chat | |
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Likelihood to Recommend | 9.0 (260 ratings) | 8.9 (27 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 9.6 (8 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | ZoomInfo Chat | |
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Likelihood to Recommend | Intercom | ZoomInfo |
Pros | Intercom | ZoomInfo |
Cons | Intercom | ZoomInfo |
Likelihood to Renew | Intercom | ZoomInfo No answers on this topic |
Usability | Intercom | ZoomInfo No answers on this topic |
Reliability and Availability | Intercom | ZoomInfo No answers on this topic |
Performance | Intercom | ZoomInfo No answers on this topic |
Support Rating | Intercom | ZoomInfo |
Online Training | Intercom | ZoomInfo No answers on this topic |
Implementation Rating | Intercom | ZoomInfo No answers on this topic |
Alternatives Considered | Intercom | ZoomInfo |
Return on Investment | Intercom | ZoomInfo |
ScreenShots | Intercom Screenshots |