Jamf Pro (formerly Casper Suite) is designed to automate device management for users while driving end-user productivity and creativity. According to the vendor, it is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
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TOPdesk
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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Pricing
Jamf Pro
TOPdesk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Jamf Pro
TOPdesk
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
No setup fee
Optional
Additional Details
$3.33 per month per iOS device
$6.25 per month per Mac
Education and volume discounts available.
Onboarding
3-Day for Mac + iOS: $7,500
2-Day for Mac only: $6,000
4hr Remote for iOS only: $750
Billed Annually
TOPdesk has a unique license model:
- Modular: Select the modules you need and easily expand as your business grows
- Saas or On premise
- Unlimited number of assets. Successful asset management should not be dependent on the license of your product.
- End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.
Purchases are made directly through Jamf and not through a reseller or supplier. There was a test phase, accompanied by technical support, during which there was exceptionally good support. The price was unbeatable. There are many features that are not available with the other …
We run a technology lending program for students. Jamf Pro has been instrumental in allowing student staff to prepare the laptops in a systematic, consistent manner. The same can be said with iPads and deploying apps to the iPads is automated. Also, extra software titles are made available in Self Service (both for laptops and iPads). Additionally, putting policies in Self Service for IT student workers to deploy to sit-down machines to run as needed is quite useful as well. Less appropriate scenarios would be in cases where there are fewer than 10 to 20 machines. Looking at Jamf Now would probably be a better use of resources. Jamf Now is not as robust as Jamf Pro, but for smaller entities it would be a better fit and a better choice financially.
This is the most complete software I've reviewed and we purchased that allows customization and growth but is stable and rock solid in regards to team support. I don't have anything bad to say about Topdesk. We've used it for over 4 years and not only can we measure where the work is, where support is needed but also team stats on where we can look at efficiencies in support.
TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
While already in progress, the Configuration Profile editor is a little unwieldy
User dialog messaging. While Jamf [Pro] helper is very useful, a more feature-rich utility with editor functions would be extremely welcomed to interact with the user while installing software.
Policies: I would desperately like to see the ability to organize the order of packages and scripts within a policy without needing to use names, numbers, and 'priority'. Just let me drag items in a policy around in order.
Policies: scripts can only be run before or after, please let me place them in between packages
The requirement to fill out certain fields before a ticket can be closed can be cumbersome. This could be a requirement for some organizations though.
The field mappings from Azure AD to user data could be a little more precise. Some of the fields just don't translate.
When setting up the system to intake emails as trouble tickets, it can be tricky when people reply after a ticket is closed. It will create multiple tickets from this.
We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.
As the project manager for the system, I find it to be intuitive and helpful to keeping our technicians in the field and working rather than running back all the time for paper copies of work orders. I think once we have a solid year under our belt there are things that we can work to expand on. The technicians like it because they can look back at old work orders to see what we did in certain locations to make repairs. All the notes are contained on the system rather than relying on someone else to put them in and dig them back out. The system benefits the technicians when they use it to their advantage. We are also finding reduced calls to the office asking about work order statuses. The customers are getting real-time updates on their requests.
Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.
TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
We had Topdesk in-house here training staff for almost a month (2-3 hour meetings 3x a week.) It was invaluable and we were able to take that training and share with the rest of our IT staff. Once implemented we were able to fly from there. The challenges we found were in how to get started. Once started the knowledge base offered from Topdesk has been invaluable.
The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.
Online training documentation is easy to access and consume. There is no real challenges with finding information on how to use the product and some really helpful knowledge base items that show us how valuable these options are in our own implementation of it. The online training we've used has been self driven
It was a challenge to port over years of the same thing and we ended up keeping old ideas in Topdesk that we will eventually weed out as time passes and we learn how users view categories and flows of tickets. Planning is key but bear in mind that just because you used to do it this way doesn't mean you still have to
The correct MDM that I used from Lightspeed isn't [on] that list so I chose the next best thing. Jamf [Pro] has allowed us much more control. Lightspeed is geared towards business and not really education. Jamf Pro is more flexible and when we got Jamf [Pro] that was what was available. They now have even more options geared more towards education. Worth checking out. I understand how to use Jamf Pro so that is what we are staying with.
TOPdesk was picked as our new Helpdesk solution due to the Asset Management module and the ability to integrate to Active Directory. When we work with the product demo we enjoyed the way TOPdesk does its work flow. Just about any field in the system is customizable. I have found their knowledge base of the product to be well written and up-to-date.
TOPdesk is very flexible and scalable. Every department in you organization can you the software. Perhaps some persons need some training, but that can be provided by TOPdesk ot some keyusers.
Employee morale is higher due to the fact that they don't have to lose time taking their device to the Technology office for updates or new application installs.
More efficient use of time when new devices have to be deployed.
Ability to have different builds to image devices. There is no need to use a single monolithic image for all devices.
The self-service portal has allowed us to shift left massively. Students can find the solutions themselves very often.
It has allowed easier collaborative working between teams.
We are more efficient as we do not have to ask the student to repeat their question and we can record everything necessary in the incident. This provides an improved student experience as well as improved staff efficiency.
