Klaxoon vs. Miro

Easy for end-users to experience the workflow and processes (i.e. low entry barrier) and handle the tool. Easy for facilitators to create a digital board and to animate and create a good remote real-time or asynchronous experience. Moreover, it allows building Customer Journey Maps (CJM) for my end-users with very low time invested and a high level of reusability.

Incentivized

It is excellent for digital collaboration with clients and colleagues. It can replace PowerPoint as an engagement and communication tool that can be used to drive interactive sessions, ongoing collaboration, and iteration. Using the integrated video tools to run participants through the board and/or provide instructions is fantastic. As is the ability to integrate with third-party applications like Jira. However, it is currently less suited to building toolsets that can be monetized, as there is no defined way to limit who can access custom boards.

Incentivized

• There are many templates available in the library: very useful for organizing a workshop that always requires a method to support collective intelligence.
• Klaxoon is great for working collaboratively at the same time. It is really visual and not very difficult to use. It has different kinds of interesting features, but you have to know about them.
• Blackboard principle, confidentiality of contributions

Incentivized

• Visualization of concepts. Very easy to create diagrams, journey maps, cluster information together
• Collaborative work. Sometimes I create activities where we do some individual work and then converge together as a group, the ability to do that all in one board and then have the information in one place is really valuable.
• Planning. Super easy to create detailed plans, move things around, leave comments. Especially love the 'cards' where you can even put status progress and assign to specific person

Incentivized

• From a user perspective I would say klaxoon offers all the good stuff. A few functions could be more developed like survey.
• I personally had troubled organizing some of the boards to have the data from them exported in a nice way.
• Hard to find more negative sides, but more templates for more use cases would always be nice :-)

Incentivized

• Im having trouble working with the timeline when I add a card as an object, as im not able to open it again to edit some of the card elements.
• I had issues with the dot voting in the past as the dots would not adjust shape/size. I'm not sure if this has now been solved.
• The most important: Please allow to export in PDF or any format, only specific frames or parts of the board.

Incentivized

There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.

Incentivized

I would rate Miro's overall usability a 10 as well. The platform's intuitive design and user-friendly interface make it incredibly easy to navigate and use, even for those who are new to it. The drag-and-drop functionality, along with a wide range of templates and tools, allows for seamless collaboration and creativity. Additionally, the real-time collaboration features enable our team to work together efficiently, regardless of location. The integration with other tools we use daily further enhances our workflow, making Miro an indispensable part of our toolkit. Overall, Miro's usability has significantly improved our productivity and collaboration, making it a top choice for our team.

Incentivized

I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.

Incentivized

I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.

Incentivized

We have never reached out to or contacted support because Miro's platform has been incredibly intuitive and user-friendly. The comprehensive resources available, such as tutorials, documentation, and community forums, have provided all the guidance we needed. The seamless integration with our existing tools and the reliability of the platform have ensured that we rarely encounter issues that require external assistance. This self-sufficiency has allowed us to focus more on our projects and collaboration without interruptions. Overall, our experience with Miro has been smooth and efficient, eliminating the need for additional support

Incentivized

There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.

Incentivized

So many ways to use Miro, it'd be good to have a basic training for users to do before starting. We're finding there's a vast split amongst our users, some use all the time, and some avoid it heavily. Finding ways to personalize the onboarding experience will be key. Maybe even just an "onboarding template" they can be walked through. It would be good to also have a central management of activity and notifications of when people log-in and work on things.

Incentivized

we are trying many visual collaboration applications. and we will choose the application that will offer us a more interactive environment. Miro is a very similar app and surpasses Klaxoon in terms of interface and simplicity. But Klaxoon is more successful with pre-designed boards. MURAL is a different concept and lags behind Klaxoon in terms of workspace.

Incentivized

Jamboard is slow, didn't always show changes in real time, doesn't support infinite canvas and is more limited in functionality and easy to use than Miro. It goes without saying, but Jamboard is being retired as a product this year. Miro on the other hand has constant updates and new features including AI capabilities.

Incentivized

Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.

Incentivized

• Klaxoon allows working in a group easily at the same time for people in different places. So the main benefit is to work collaboratively and to come back to the work anytime we want.
• It was especially important during the Covid period when we could not organize on-site sessions with a real post-it. It helps also for online training or digital adoption thanks to the possibility to define the digital training journey with Module/Quiz sessions/Surveys.
• we benefited from strong support from the Customer management services of Klaxoon to kick off the solution in a very good way.

Incentivized

• Ease of collaboration - This has saved me countless hours and stress. Old products such as Visio and Milanote lacked collaborative features. With more time and more mental capacity, I am able to accomplish more.
• There has been a reduced project completion time. For example when designing websites. I am able to clip a snippet of a website we are designing, draw an arrow to exactly where we need to work, and apply a post-it with direction. This has saved us a ton of hours and back and forth via Whatsapp directing the team on what needs to be done.
• There is a financial return for sure. I just don't have those hard numbers at the moment.

Incentivized