What users are saying about
7 Ratings
Top Rated
71 Ratings
7 Ratings
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Score 7.7 out of 100
Top Rated
71 Ratings
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Score 7.4 out of 100

Attribute Ratings

  • Kore.ai is rated higher in 2 areas: Likelihood to Recommend, Usability
  • SAP Conversational AI is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.0

Kore.ai

80%
3 Ratings
7.6

SAP Conversational AI

76%
38 Ratings

Usability

8.3

Kore.ai

83%
3 Ratings
7.7

SAP Conversational AI

77%
2 Ratings

Availability

Kore.ai

N/A
0 Ratings
8.2

SAP Conversational AI

82%
2 Ratings

Performance

Kore.ai

N/A
0 Ratings
8.2

SAP Conversational AI

82%
2 Ratings

Support Rating

8.3

Kore.ai

83%
3 Ratings
8.7

SAP Conversational AI

87%
63 Ratings

Likelihood to Recommend

Kore.ai

It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
Avinash Saklani | TrustRadius Reviewer

SAP Conversational AI

It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Mary Ramirez | TrustRadius Reviewer

Pros

Kore.ai

  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
Chhaya Singh | TrustRadius Reviewer

SAP Conversational AI

  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
Steven Gomez | TrustRadius Reviewer

Cons

Kore.ai

  • Sales process is a little much, too many spam like emails to get your attention.
  • Training videos are a little long.
  • Analytics could be improved in my opinion.
Anonymous | TrustRadius Reviewer

SAP Conversational AI

  • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
  • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
Aditya Mohan | TrustRadius Reviewer

Pricing Details

Kore.ai

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Conversational AI

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Usability

Kore.ai

Kore.ai 8.3
Based on 3 answers
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
Avinash Saklani | TrustRadius Reviewer

SAP Conversational AI

SAP Conversational AI 7.7
Based on 2 answers
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
Anonymous | TrustRadius Reviewer

Reliability and Availability

Kore.ai

No score
No answers yet
No answers on this topic

SAP Conversational AI

SAP Conversational AI 8.2
Based on 2 answers
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
Anonymous | TrustRadius Reviewer

Performance

Kore.ai

No score
No answers yet
No answers on this topic

SAP Conversational AI

SAP Conversational AI 8.2
Based on 2 answers
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
Anonymous | TrustRadius Reviewer

Support Rating

Kore.ai

Kore.ai 8.3
Based on 3 answers
I have not really made use of the support channels myself but I have not heard any complaints or concerns raised regarding the service received by colleagues or others in the industry. I believe the process of integrating third-party apps can be quite a lengthy process but nothing of great concern that needs to be noted.
Anonymous | TrustRadius Reviewer

SAP Conversational AI

SAP Conversational AI 8.7
Based on 63 answers
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kore.ai

No answers on this topic

SAP Conversational AI

The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
Kunal Sonalkar | TrustRadius Reviewer

Return on Investment

Kore.ai

  • Assisted in solving customer questions.
Chhaya Singh | TrustRadius Reviewer

SAP Conversational AI

  • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
Anonymous | TrustRadius Reviewer

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