Kore.ai vs SAP Conversational AI | TrustRadius

What users are saying about

Score 7.7 out of 10

Based on 7 reviews and ratings

Score 7.4 out of 10

Based on 71 reviews and ratings

Attribute Ratings

Kore.ai is rated higher in 2 areas: Likelihood to Recommend, Usability
SAP Conversational AI is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.0

Kore.ai

80%

3 Ratings

7.6

SAP Conversational AI

76%

38 Ratings

Usability

8.3

Kore.ai

83%

3 Ratings

7.7

SAP Conversational AI

77%

2 Ratings

Availability

Kore.ai

N/A

0 Ratings

8.2

SAP Conversational AI

82%

2 Ratings

Performance

Kore.ai

N/A

0 Ratings

8.2

SAP Conversational AI

82%

2 Ratings

Support Rating

8.3

Kore.ai

83%

3 Ratings

8.7

SAP Conversational AI

87%

63 Ratings

Pros

Virtual Assistants.
Customer Journeys.
Bot Development.

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CEO

Pendle AgroFood & Beverages, 11-50 employees

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SAP has helped me manage my teams cost in material management.
SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.

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Engineer II | Scientific Associate II

Vertex PharmaceuticalsBiotechnology, 1001-5000 employees

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Cons

Sales process is a little much, too many spam like emails to get your attention.
Training videos are a little long.
Analytics could be improved in my opinion.

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Verified User

Manager in Marketing

Marketing & Advertising Company, 11-50 employees

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SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.

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Manager

Skive itAirlines/Aviation, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

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Usability

Kore.ai 8.3

Based on 3 answers

For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.

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Avinash Saklani

Frontend Developer

FiverrConsumer Services, 1-10 employees

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SAP Conversational AI 7.7

Based on 2 answers

Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 10,001+ employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

SAP Conversational AI 8.2

Based on 2 answers

Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.

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Verified User

Team Lead in Professional Services

Information Technology and Services Company, 11-50 employees

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Performance

No score

No answers yet

No answers on this topic

SAP Conversational AI 8.2

Based on 2 answers

It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.

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Verified User

Team Lead in Professional Services

Information Technology and Services Company, 11-50 employees

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Support Rating

Kore.ai 8.3

Based on 3 answers

I have not really made use of the support channels myself but I have not heard any complaints or concerns raised regarding the service received by colleagues or others in the industry. I believe the process of integrating third-party apps can be quite a lengthy process but nothing of great concern that needs to be noted.

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Verified User

Manager in Marketing

Marketing & Advertising Company, 11-50 employees

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SAP Conversational AI 8.7

Based on 63 answers

Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 201-500 employees

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Alternatives Considered

No answers on this topic

The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.

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Supply Chain Data Analytics & Machine Learning

Publix Super MarketsHigher Education, 5001-10,000 employees

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Return on Investment

Assisted in solving customer questions.

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CEO

Pendle AgroFood & Beverages, 11-50 employees

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The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.

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Verified User

Team Lead in Information Technology

Information Technology & Services Company, 51-200 employees

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Screenshots

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